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Amazon

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

New Jersey
2 reviews
4 helpful votes
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It's Amazon
June 3, 2017

And it is great! Not much to complain! They have huge selection and you can find anything! I just wish toll free number is a bit more obvious.

Date of experience: June 3, 2017
Texas
2 reviews
0 helpful votes
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Easier and cheaper
June 3, 2017

Love how they allow you to store your payment info, addresses, etc to make purchasing online easier than any other site.

Date of experience: June 3, 2017
Nigeria
2 reviews
0 helpful votes
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Not new to anyone. This is the best online retail store. I have had countless products bought from this store and most of the orders were flawless.

Date of experience: June 3, 2017
Australia
2 reviews
3 helpful votes
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Best for shopping
June 2, 2017

A store with good assortment good prices both in a store and internet-based very good quality from the products

Date of experience: June 2, 2017
South Carolina
2 reviews
23 helpful votes
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The best
June 2, 2017

The best service, customer service and makes my life better and easier. Living in the mountains I do not know what I would do without AMAZON> Hope Jeff Bezos lives forever

Date of experience: June 2, 2017
Singapore
12 reviews
6 helpful votes
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I have been using Amazon since 5 years and totally swear by it for any need. You can get all the items here and no need to worry about the quality as all verified suppliers are registered here.

Date of experience: June 2, 2017
California
2 reviews
1 helpful vote
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Great site
June 2, 2017

Always happy with my orders. No shipping issues, even ordered car parts for a BMW and couldn't be more happy with what was sent the prices perfect

Date of experience: June 2, 2017
California
2 reviews
0 helpful votes
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It is ok!
June 2, 2017

I like shopping online, it save my time, and the amazon.com is the one of sites that I surf it.It is ok, but the price is a little high.

Date of experience: June 1, 2017
Canada
3 reviews
1 helpful vote
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Its definitely one of the best at my opinion. They never did anything wrong on my orders and all of those were delivered on time and with no damage or whatever could happen to the packages. No need to recommend it ;)

Date of experience: June 1, 2017
Massachusetts
6 reviews
8 helpful votes
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They do o. K.
June 1, 2017

Only slight problems with them occasionally. Usually will take care of it in a fairly quick manner though.

Date of experience: June 1, 2017
Illinois
2 reviews
0 helpful votes
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AMAZON is super
June 1, 2017

I have never been disappointed with Amazon yet. I do a lot of shopping there through the www.smile.amazon.com because that way, what I buy also contributes to a non-profit of my choice. I like they amazon is very detailed about every aspect of an order. From the detail description, to shipping options, to buying options and details about their sellers, and super updates about "WHAT" stage your order is in, from being processed, to shipping, to will be delivered today, to delivered. They are SUPER!

Date of experience: June 1, 2017
Georgia
3 reviews
2 helpful votes
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I ordered some Fidget Spinners for my kids and they play with them when they don't have chores or homework to do! I had to do this review over cause the other review only had one star and I wasn't able to change it to a better rating!

Date of experience: May 31, 2017
Rhode Island
2 reviews
8 helpful votes
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Simply AMAZING
May 31, 2017

The prime membership is one thousand percent worth it if you order online frequently, which I do. I've never received anything damaged or broken and always receive my products in the timely manor as promised. Even their return policy is flexible and convenient. I've never had a problem returning ANYTHING, even the time I ordered a pair of shoes that turned out to be too big, which was my own fault. I would give Amazon 20 starts if I could.

Date of experience: May 31, 2017
India
2 reviews
0 helpful votes
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Great place for shopping, really all products are available here with timely delivery. And one more thing it is good website for those who look for trendy things :)

Date of experience: May 30, 2017
Georgia
2 reviews
0 helpful votes
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The One
May 31, 2017

Everything you want or need can be found on this website if its grown, made or created you can find it at Amazon for a reasonable price!

Date of experience: May 30, 2017
India
2 reviews
5 helpful votes
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I have been buying from Amazon US and now Amazon India for more than 15 years and they have very good bargains.

Date of experience: May 30, 2017
New Jersey
2 reviews
1 helpful vote
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Always on time
May 30, 2017

I never ever ever had an issue with deliveries and it seems to be moving faster. Classic. Amazon prime is the truth too, I gotta try out the food delivery at home, LOL, haa rainy Dayz

Date of experience: May 30, 2017
Kansas
23 reviews
36 helpful votes
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Love it
May 30, 2017

I use their groceries shopping almost weekly. It is such a pleasure to have dependable deliveries and if things aren't quite right, they make them right.

Date of experience: May 30, 2017
Georgia
2 reviews
1 helpful vote
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My husband and I purchase items for our home and businesses weekly on Amazon and have had excellent experiences! Items are always as described and shipping is as expected and if anything is received otherwise it has been resolved quickly to our satisfaction.

Date of experience: May 30, 2017
North Carolina
3 reviews
1 helpful vote
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Always good
May 30, 2017

My experience's with Amazon has been awesome. Would highly recommend. Even refurbished electronics are awesome

Date of experience: May 30, 2017