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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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When I first started using a PC, I thot Amazon was a book store, then with music and now I'm on everyday buying everything from decor and gardening items to cat food. I seldom have a week pass without an Amazon box at the door.
Am a Prime member so get quick delivery, a load of free tv and movies, plus normally the cheapest prices. Love them
Could shopping get any easier? I use Amazon.com all the time. Easy to order, products arrive on time, and you know the price is right. Highly recommend.
Whenever we want to find something unavailable in our local stores, or want it cheaper, we go to Amazon.com. I've bought books, toys, music CDs, movies, and my husband has bought hunting and fishing equipment and supplies, garden equipment, and much more. I love my Amazon. Oh yes, I love the free Kindle books too. Just ordered several today!
Found the shoes I wanted and ordered them without tax or shipping, which is a lot for the size of the shoes. Will definitely use Amazon again and again and again!
Amazon is my go to place for just about everything but my weekly groceries! I have saved so much money and time shopping on this website. Last year I became a Prime member which has made things even better for me. No shipping on Prime items! I am totally amazed that ANYTHING you want or need Amazon will have! Anything! It's the BEST hands down!
On time delivery with great products and best price. Always. They never failed to meet our expectations. This is why you are no 1 in India.
I looove Amazon. I think they're one of the greatest companies in the world. Their customer service is consistent and top notch. They pioneered and pretty much standardized the free and fast shipping model. They fought long and hard to preserve tax free sales in California. They went from a humble bookseller to a powerhouse that distributes technology, automates reordering of consumables, pairs buyer and sellers of anything you can think of, and has one of the most powerful product review systems. This is the darling of the tech industry and is the way to go.
Love their selection and prices. Buy there for almost 20 years already. One of the best places to get kids toys as well.
Everyone should know that shopping with Amazon is simply the best shopping experience in every way possible!
I've ordered a lot from amazon and prime shipping is hard to beat. I like to shop local as much as I can, but when I can't, I normally shop here first. I try to avoid big-box retailers but that's getting harder and harder as they've all put the little guys out.
My only issue as a prime member is having to pay to return something unless it fits into a certain category.
Speechless to say that Shopping on Amazon has become one of major ways to accomplish and buy various goods in my daily life. It's just so easy, and fast delivery. I pretty enjoy such way to fulfill most needs for me and my family
Amazon offers a huge choice of products and services with excellent customer service available to any consumer of any country.
Everything is always good. They stand behind every order. I have great service from them. Never any problems.
I think that they can open up to other locations around the globe as well. It would prove being an excellent opportunity because that would allow them to enhance their game. The competitive prices are attractive.
We often order via Amazon, it's quick, easy and they always have anything we want. S We recently started streaming some of their web series like Catastrophe and I Love $#*!. I can't wait for their new seasons to start. Both are thoroughly entertaining and hilarious, and beat with HBO and Showtime have been showing as of late, other than Game of Thrones, Big Little Lies and The Night Of. The movies choices are also great. So I've been quite pleased with Amazon.
I have had Amazon Prime for around three years now. As the majority reason for people getting Prime is for the two-day shipping, I'll focus on that.
Delivery: It's two days from shipment, not from ordering.
Returns: You may have to pay for return shipping if you simply change your mind and send an item back.
Third-Parties: If the item is not fulfilled by Amazon, you don't get Prime shipping.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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