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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Florida
4 reviews
9 helpful votes
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When I first started using a PC, I thot Amazon was a book store, then with music and now I'm on everyday buying everything from decor and gardening items to cat food. I seldom have a week pass without an Amazon box at the door.

Date of experience: June 6, 2017
Spain
2 reviews
8 helpful votes
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Am a Prime member so get quick delivery, a load of free tv and movies, plus normally the cheapest prices. Love them

Date of experience: June 6, 2017
Illinois
3 reviews
18 helpful votes
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Could shopping get any easier? I use Amazon.com all the time. Easy to order, products arrive on time, and you know the price is right. Highly recommend.

Date of experience: June 6, 2017
Kansas
6 reviews
0 helpful votes
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The Go To Store!
June 6, 2017

Whenever we want to find something unavailable in our local stores, or want it cheaper, we go to Amazon.com. I've bought books, toys, music CDs, movies, and my husband has bought hunting and fishing equipment and supplies, garden equipment, and much more. I love my Amazon. Oh yes, I love the free Kindle books too. Just ordered several today!

Date of experience: June 6, 2017
Washington
5 reviews
4 helpful votes
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Found the shoes I wanted and ordered them without tax or shipping, which is a lot for the size of the shoes. Will definitely use Amazon again and again and again!

Date of experience: June 6, 2017
Australia
1 review
0 helpful votes
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1/2 good
June 6, 2017

Great! On-time delivery but i got duplicate product. I am trying to contact with amazon but they are not respond. I dont know what now i do

Date of experience: June 6, 2017
Michigan
8 reviews
18 helpful votes
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Five Stars!
June 6, 2017

Amazon is my go to place for just about everything but my weekly groceries! I have saved so much money and time shopping on this website. Last year I became a Prime member which has made things even better for me. No shipping on Prime items! I am totally amazed that ANYTHING you want or need Amazon will have! Anything! It's the BEST hands down!

Date of experience: June 6, 2017
GB
2 reviews
1 helpful vote
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No 1. Always
June 6, 2017

On time delivery with great products and best price. Always. They never failed to meet our expectations. This is why you are no 1 in India.

Date of experience: June 6, 2017
GB
1 review
0 helpful votes
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I looove Amazon. I think they're one of the greatest companies in the world. Their customer service is consistent and top notch. They pioneered and pretty much standardized the free and fast shipping model. They fought long and hard to preserve tax free sales in California. They went from a humble bookseller to a powerhouse that distributes technology, automates reordering of consumables, pairs buyer and sellers of anything you can think of, and has one of the most powerful product review systems. This is the darling of the tech industry and is the way to go.

Date of experience: June 5, 2017
Hong Kong
4 reviews
3 helpful votes
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Love Amazon
June 6, 2017

Love their selection and prices. Buy there for almost 20 years already. One of the best places to get kids toys as well.

Date of experience: June 5, 2017
California
2 reviews
1 helpful vote
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I'm a prime member and used to order a lot until I started having an excess of boxes that where such a waste. Sending a pair of glasses in a huge box

Date of experience: June 5, 2017
Mississippi
3 reviews
0 helpful votes
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Simply the best!
June 6, 2017

Everyone should know that shopping with Amazon is simply the best shopping experience in every way possible!

Date of experience: June 5, 2017
Georgia
2 reviews
3 helpful votes
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I've ordered a lot from amazon and prime shipping is hard to beat. I like to shop local as much as I can, but when I can't, I normally shop here first. I try to avoid big-box retailers but that's getting harder and harder as they've all put the little guys out.

Date of experience: June 5, 2017
Michigan
3 reviews
7 helpful votes
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My only issue as a prime member is having to pay to return something unless it fits into a certain category.

Date of experience: June 5, 2017
California
1 review
0 helpful votes
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EASY TO HANDLE
June 5, 2017

Speechless to say that Shopping on Amazon has become one of major ways to accomplish and buy various goods in my daily life. It's just so easy, and fast delivery. I pretty enjoy such way to fulfill most needs for me and my family

Date of experience: June 5, 2017
Australia
6 reviews
7 helpful votes
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Amazon offers a huge choice of products and services with excellent customer service available to any consumer of any country.

Date of experience: June 4, 2017
Oklahoma
2 reviews
1 helpful vote
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Great Company
June 5, 2017

Everything is always good. They stand behind every order. I have great service from them. Never any problems.

Date of experience: June 4, 2017
California
2 reviews
2 helpful votes
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They're good
June 4, 2017

I think that they can open up to other locations around the globe as well. It would prove being an excellent opportunity because that would allow them to enhance their game. The competitive prices are attractive.

Date of experience: June 4, 2017
Maryland
49 reviews
191 helpful votes
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Never a problem
June 4, 2017

We often order via Amazon, it's quick, easy and they always have anything we want. S We recently started streaming some of their web series like Catastrophe and I Love $#*!. I can't wait for their new seasons to start. Both are thoroughly entertaining and hilarious, and beat with HBO and Showtime have been showing as of late, other than Game of Thrones, Big Little Lies and The Night Of. The movies choices are also great. So I've been quite pleased with Amazon.

Date of experience: June 4, 2017
West Virginia
3 reviews
2 helpful votes
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I have had Amazon Prime for around three years now. As the majority reason for people getting Prime is for the two-day shipping, I'll focus on that.

Delivery: It's two days from shipment, not from ordering.
Returns: You may have to pay for return shipping if you simply change your mind and send an item back.
Third-Parties: If the item is not fulfilled by Amazon, you don't get Prime shipping.

Date of experience: June 4, 2017