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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Arizona
8 reviews
24 helpful votes
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Excellent Service
June 13, 2017

I use Amazon for both same day and future day deliveries. They have always stood behind the products. Highly recommend.

Date of experience: June 12, 2017
Colorado
5 reviews
12 helpful votes
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I love ordering their used books because they are in exactly the condition described! This goes for just about everything I have ever ordered from them. I'm glad they recently lowered their free shipping minimum, but I still find most of their used books overpriced. Hence only 4 stars.

Date of experience: June 12, 2017
Massachusetts
2 reviews
0 helpful votes
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Amazon.com
June 12, 2017

I use Amazon at least 5 times a month. They save my buying history which helps me with reorders. They have save me hours of trucking to the mall or the pet store. Love this site.

Date of experience: June 12, 2017
Massachusetts
4 reviews
19 helpful votes
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I just love Amazon. I can shop in the convenience of my house, car or a friend's house. When my truck broke down Amazon delivered all the bulky heavy items that are hard to carry on the bus or train. I remembered when the annual membership fee was $79 plus 2 day free shipping which I thought was great, then a few years later the annual fee jumped to $99 plus the 2 day free shipping which is still great cause I spend twice that every month anyway. For my family it's worth being Prime Members. They have just about anything and everything under the sun. My daughter is on my account too even though we live together. Customer service has always been fantastic if I ever needed them which isn't often maybe 3 times over the past 7 years. When I see something that I want, need or desire I always go to Amazon first. Amazon has not failed my family. I am in the subscribe & save program and Amazon music and video. You get so much for $99 annual fee and i save alot money on shipping fees, my items are delivered within 2 days. You can't get this anywhere else. FANTASTIC! Check it out to see if being a Prime Member is good for you and your family.

Date of experience: June 12, 2017
North Carolina
7 reviews
11 helpful votes
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Amazon is the best!
June 12, 2017

There has not been a time that I have not been happy with my purchase, or the service provided. The "Prime" concept and two-day delivery is a marketing tool that brings me back to Amazon. From grocery to clothes to pharmacy goods, Amazon is the place to do "good" business.

Date of experience: June 12, 2017
Minnesota
2 reviews
0 helpful votes
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I do not like going out shopping and love using Prime for my online excursions. The product base is phenomenal and the shipping is incredible! Add movies and music and this is a no brainer!

Date of experience: June 12, 2017
Italy
2 reviews
2 helpful votes
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Books in Spain
June 12, 2017

Great to be able to buy books in my native language at such low prices that allows me to forward them on to my current location.

Date of experience: June 12, 2017
Florida
2 reviews
0 helpful votes
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This place literally has everything you are loooking. It is super easy to use. Shipping is always reliable and extremely fast. The best in the biz.

Date of experience: June 12, 2017
Arkansas
2 reviews
1 helpful vote
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Always on time
June 12, 2017

Amazon is amazing. The best prices, and a lot of options to buy. And their deliveries are fast. I've never had problems with my orders.

Date of experience: June 12, 2017
Ohio
4 reviews
3 helpful votes
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The Best
June 12, 2017

Always great prices... Prime shipping is 98.99 % on time! Great packaging! Customer service has some offshore attendants that are hard to understand but they always work to resolve any issues

Date of experience: June 12, 2017
North Carolina
2 reviews
1 helpful vote
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Amazon has been a great source for purchasing all kinds of items. They are so much more than books, music, and movies (though they are great for those items as well). I have used them on many occasions for birthday/holiday presents and for a variety of other stuff including pond supplies, furniture, horse tack, clothing, computer parts, and kitchen items. I love the customer reviews which sometimes help me decide on which brand/model to buy. Whenever I have had any problems, Amazon worked with me to make it right.

Date of experience: June 12, 2017
Florida
4 reviews
1 helpful vote
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Amazing!
June 12, 2017

I've been a Prime member for 3 years, and i have never had any problem with any perches. I have return few, Excellent customer service. I always review the seller rating before i buy. I enjoy all the perks that Prime offers. Thanks.

Date of experience: June 12, 2017
Poland
2 reviews
2 helpful votes
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All is OK
June 12, 2017

All the books and CDs, and DVDs which I bought come in time and in v. good condition. The prices are quite good, but the servis - with Customer Service are excellent.

Date of experience: June 11, 2017
Missouri
2 reviews
0 helpful votes
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Love Amazon
June 11, 2017

Very convenient easy to navigate great customer service. Will continue to use my prime membership and I'm a devoted customer.

Date of experience: June 11, 2017
New York
5 reviews
30 helpful votes
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I don't find the website that easy to use when you are looking for something specific and trying to figure out who to buy from. Ebay is much easier to know who the seller is and be able to check them out and communicate with them before buying. Amazon is mostly just find it and buy it - it takes a lot of tracking to ask about an item or check into the seller if you can even figure out who the seller is. I like to just buy directly from Amazon and I only buy products I am already familiar with so I know what to expect. Amazon return is easy but if you return for anything other than broken product, you will have to pay the return shipping so it isn't a place you want to try new products out like pet food or buy clothes you aren't sure the size of for that manufacturer unless you don't care about paying to return something. Unless you are prime which I wouldn't know about, shipping can take a long time for certain things. I've had to wait a few days even before my item shipped, as though Amazon was trying to order it to sell to me after I bought it, but they tell you right up front it will be a few days before it ships & then when it does ship, it gets to you fast. The prices are high. I find a lot of things cheaper elsewhere but if you only like to shop in the same place and don't have time to shop around for better prices - you can pretty much find what you want in Amazon as long as it is still manufactured and sold. Otherwise you have to rely on Ebay for hard to find or out of production items & hope someone is selling theirs or stocked up and has some to spare. The thing I use Amazon for the most is product reviews. Whether I am buying from Amazon or not, I never make a big purchase and sometimes don't make a small purchase without first seeing if their are any Amazon reviews. I figure some of them are fakes and self serving but trust the majority of them because you have to have an Amazon account to review & they also show the verified purchasers. Anyhow whether you like or not its a massive online force that isn't going anywhere.

Date of experience: June 11, 2017
Washington
2 reviews
0 helpful votes
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Great Company
June 10, 2017

I have been a Amazon customer for several years. Never been disappointed. A very good company. Easy to do business with.

Date of experience: June 10, 2017
PS
7 reviews
12 helpful votes
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Amazon = Amazing
June 10, 2017

I love how I can find anything I need on Amazon! Better yet, I can find everything for a better price than in our local stores.

Date of experience: June 10, 2017
Georgia
1 review
1 helpful vote
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Never Buy a product from this seller. This a Bogus seller. I never received the product. Contacted the seller, but never responded. Contacted Amazon CC and is ready to refund, but I am not interested instead I need the product. Amazon should take responsibility to provide a similar product for allowing bogus sellers to keep my money for months. Deeply dissatisfied with Amazon. Shame on you!

Date of experience: June 10, 2017
Ireland
3 reviews
1 helpful vote
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C'est tellement pratique de commander sur Amazon. C'est rapide, les recherches sont très faciles. On peut comparer les prix des différents vendeurs. J'ai commandé des T-shirts, des livres, des DVD et n'ai jamais été déçues. Livraison rapide et très soignée. Impeccable. Merci Amazon!

Date of experience: June 10, 2017
France
3 reviews
2 helpful votes
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Sympa
June 10, 2017

J'ai commandé plusieurs fois pour différents articles. Je n'ai jamais été déçue de mes achats. Les articles correspondent aux attentes et les prix sont très corrects. En plus la livraison même standard est rapide.

Date of experience: June 9, 2017