AmazonReviews 11,108

I had a simple and unpleasant act of theft turn into a unnecessarily frustrating ordeal all thanks to Amazon. They're support us understaffed and under trained and there are no proper protocols, policy or supervision in place to protect consumers.

Long story short, instead of immediately refunding me for a fraudulent charge they FROZE it. Meaning the money was still debited from my bank account even though the item was NEVER shipped out. Amazon failed to take proper notes of my case and gave me the run around. 3 weeks later my bank reversed the charge and said from beginning Amazon should have simply refunded me.

This is online commerce 101 and also common sense. Their incompetence and greed caused me many sleepless nights and hours and hours on the phone with different entities.

Amazon.com is run by greedy megalomaniacal idiots who under pay sweatshop labor that offer 0 real assistance when you need it.

Im an amazon prime member and the price is worth it. Most places say you will get it in 2 days and you never do but amazon i always have gotten my item in 2 days if not next day except for one time which is pretty good considering how much i buy from them. Their customer service is excellent as well. It is a bit pricey for their membership but its well worth the money especially when you need something quickly. Returning is always super easy as well! Love amazon!

I was a huge amazon fan and spent a lot of money there as a prime member-its getting harder to contact a human when there is a problem, the do sell everything but you have to be careful because some of their "vendors" are pretty shady-one thing they do have is a great extended warranty company "fair trade" I highly recommend them-for many things you can do better elsewhere-their grocery delivery program is a total joke unless you are a rich rock star

I used to love Amazon. From 2006 to 2014 we were inseparable. Then, I started having issues. Prior to 2014, 99 % of my MANY orders came via UPS. I moved into town from the rural outskirts in 2014. My orders were then predominantly coming via United States Postal Service and therein was part of the reason I down rated them in this review. Orders are frequently delivered to wrong addresses, or not delivered at all. It has been a pain. I have begged Amazon to use UPS or FedEx for my orders. They refuse. Also, I started questioning the prices. I am not talking about the resellers, as they can price as absurdly as they wish. I mean items sold and shipped by Amazon: Dawn Dishwashing Liquid, 32.4 ounce is $3.99 in local and other online stores, but Amazon is asking $11.99 for the exact same thing. And that is just one of many examples I've found recently. I still love Amazon, but they are going to have to tighten up the ship as competition is growing. They must stop promising free shipping then charging me three times the market price. And they need to dump the USPS.