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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Most of the products sold here are of good quality. The most attracive feature is the no question asked 30 days retrun policy which cover almost all the products sold over here.
Besides, the look, facility of the web portal maintained by this business giant is of FIVE star rating.
These days, I buy everything I can on Amazon. Why wouldn't I? It's easy. It takes less than a minute and you don't have to drive anywhere. They have just about anything you need available and you can get it fast and shipping is FREE if you're a Prime Customer. Mostly, I love the fact that if something isn't right, you can count on Amazon to make it so. Returns are no problem and they stand by their products.
Comprei um livro pela primeira vez no site da amazon do brasil, uma experiência bem bacana, tudo bem tranquilo e a entrega muito rápida. Preços ótimos, produtos de qualidade.
Don't buy or sell on this site.
Amazon typically lists erroneous items or incomplete descriptions.
Their photos are misleading. Therefore fooling buyers and sellers alike. Of course they always blame sellers so they can always look good publicly. They also support buyer fraudulent complaints.
Always order form them and I get my items fast cause I have prime. My sister accidentally bought games and movies on my account and I called to cancel it and they refunded my money right away! :)
It is amazon after all! Very good returns service, the people on live chat (if you can find it) are usually very helpful
The visual and descriptive information given as to the items information gives the purchaser the ability to make a decision and purchase the merchandise with confidence.
4 stars only because of the $99 member fee. Everything else is great. 2 days delivery is the best yet.
I have Amazon Prime, love the movies, music, Prime Pantry, many things that make my life easier. Returns are easy and quick if problems are found. Customer service is always good which is a major plus!
Purchased multiple items on Amazon and always have a great experience, especially being an Amazon Prime member. 2 day free shipping on Prime, great deal.
The shipping info is difficult to find at first I find it confusing. Sometimes you learn your item will take more days to get to you upon checking out because it is located somewhere else.
They have everything you can think of. They deliver it to your door. And they take everything back and pay the return shipping. Easiest way to buy clothes on the planet. How can this business model succeed? Customer since 2001.
Have had my orders in 2-3 days always a backordered item in 6 days. Fantastic. They cannot get any better.
Here you can even find my books and I am my daughter Author Emilie Mignon have many. Hers is the Aggie Duncan Series. I have ordered many gifts for special occasions and tennis shoes that did fit. I love the glue traps for brown recluse spiders because they trap scorpions too. We have no small children here to touch these. I have ordered many books but I do wish they had more diabetic supplies like very large support socks. Thank you Amazon for being so wonderful.
They've sent me broken products & products that weren't mine because I didn't order said item. Wrong deliveries.
This is nothing which is not available here. I ordered electronics, kitchen stuff and everything came on time and in appropriate condition. Prices are also very competitive. Very nice!
THERE CUSTOMER SERVICE IS VERY GOOD TAKING CARE ANY ISSUES YOU MAY HAVE... THEY HAVE GOOD PRODUCTS AND ITS ALWAYS IS EXACTLY WHAT I OREDED I SHOP A LOT AT AMAZON.COM
I buy almost everything I need from Amazon. They usually have the best price, and with Prime I get 2 day shipping. Almost the only thing I don't buy is technical ski and mountaineering gear because they are somewhat lacking in that regard (either in selection or in price). Otherwise I have bought kitchen supplies, shampoo, soap, a GPS, a camera, binoculars, rugs, knives, and of course ebooks. They have it all.
Awesome things come right away and they honor their products. Never had a problem with amazon ok 100 words easy to say is a great company and have been with them for 18 yrs now thank you for amazon prime too!
Muy bueno, para comprar en internet, recomendado 100 poriciento, llegan a tiempo sus productos, es un ntermediario entre el vendedor y el comprador,
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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