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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

India
4 reviews
9 helpful votes
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Most of the products sold here are of good quality. The most attracive feature is the no question asked 30 days retrun policy which cover almost all the products sold over here.

Besides, the look, facility of the web portal maintained by this business giant is of FIVE star rating.

Date of experience: June 18, 2017
Texas
3 reviews
3 helpful votes
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Best company ever!
June 18, 2017

These days, I buy everything I can on Amazon. Why wouldn't I? It's easy. It takes less than a minute and you don't have to drive anywhere. They have just about anything you need available and you can get it fast and shipping is FREE if you're a Prime Customer. Mostly, I love the fact that if something isn't right, you can count on Amazon to make it so. Returns are no problem and they stand by their products.

Date of experience: June 17, 2017
Brazil
2 reviews
0 helpful votes
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Comprei um livro pela primeira vez no site da amazon do brasil, uma experiência bem bacana, tudo bem tranquilo e a entrega muito rápida. Preços ótimos, produtos de qualidade.

Date of experience: June 17, 2017
New Jersey
1 review
1 helpful vote
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Stay Away
June 17, 2017

Don't buy or sell on this site.
Amazon typically lists erroneous items or incomplete descriptions.
Their photos are misleading. Therefore fooling buyers and sellers alike. Of course they always blame sellers so they can always look good publicly. They also support buyer fraudulent complaints.

Date of experience: June 17, 2017
Maryland
2 reviews
0 helpful votes
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Great Service
June 17, 2017

Always order form them and I get my items fast cause I have prime. My sister accidentally bought games and movies on my account and I called to cancel it and they refunded my money right away! :)

Date of experience: June 17, 2017
GB
2 reviews
1 helpful vote
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It is amazon after all! Very good returns service, the people on live chat (if you can find it) are usually very helpful

Date of experience: June 17, 2017
California
2 reviews
1 helpful vote
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The visual and descriptive information given as to the items information gives the purchaser the ability to make a decision and purchase the merchandise with confidence.

Date of experience: June 17, 2017
Florida
2 reviews
7 helpful votes
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Good but not great
June 17, 2017

4 stars only because of the $99 member fee. Everything else is great. 2 days delivery is the best yet.

Date of experience: June 16, 2017
Nevada
2 reviews
2 helpful votes
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Love Amazon
June 17, 2017

I have Amazon Prime, love the movies, music, Prime Pantry, many things that make my life easier. Returns are easy and quick if problems are found. Customer service is always good which is a major plus!

Date of experience: June 16, 2017
Oklahoma
2 reviews
2 helpful votes
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Purchased multiple items on Amazon and always have a great experience, especially being an Amazon Prime member. 2 day free shipping on Prime, great deal.

Date of experience: June 16, 2017
Pennsylvania
3 reviews
8 helpful votes
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The shipping info is difficult to find at first I find it confusing. Sometimes you learn your item will take more days to get to you upon checking out because it is located somewhere else.

Date of experience: June 16, 2017
Oregon
4 reviews
1 helpful vote
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What's The Catch?
June 16, 2017

They have everything you can think of. They deliver it to your door. And they take everything back and pay the return shipping. Easiest way to buy clothes on the planet. How can this business model succeed? Customer since 2001.

Date of experience: June 16, 2017
District of Columbia
3 reviews
2 helpful votes
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All perfect
June 16, 2017

Have had my orders in 2-3 days always a backordered item in 6 days. Fantastic. They cannot get any better.

Date of experience: June 16, 2017
Texas
8 reviews
5 helpful votes
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Here you can even find my books and I am my daughter Author Emilie Mignon have many. Hers is the Aggie Duncan Series. I have ordered many gifts for special occasions and tennis shoes that did fit. I love the glue traps for brown recluse spiders because they trap scorpions too. We have no small children here to touch these. I have ordered many books but I do wish they had more diabetic supplies like very large support socks. Thank you Amazon for being so wonderful.

Date of experience: June 16, 2017
California
6 reviews
2 helpful votes
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They've sent me broken products & products that weren't mine because I didn't order said item. Wrong deliveries.

Date of experience: June 16, 2017
Canada
2 reviews
1 helpful vote
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This is nothing which is not available here. I ordered electronics, kitchen stuff and everything came on time and in appropriate condition. Prices are also very competitive. Very nice!

Date of experience: June 16, 2017
Texas
2 reviews
1 helpful vote
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THERE CUSTOMER SERVICE IS VERY GOOD TAKING CARE ANY ISSUES YOU MAY HAVE... THEY HAVE GOOD PRODUCTS AND ITS ALWAYS IS EXACTLY WHAT I OREDED I SHOP A LOT AT AMAZON.COM

Date of experience: June 15, 2017
Colorado
4 reviews
14 helpful votes
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I love Amazon
June 15, 2017

I buy almost everything I need from Amazon. They usually have the best price, and with Prime I get 2 day shipping. Almost the only thing I don't buy is technical ski and mountaineering gear because they are somewhat lacking in that regard (either in selection or in price). Otherwise I have bought kitchen supplies, shampoo, soap, a GPS, a camera, binoculars, rugs, knives, and of course ebooks. They have it all.

Date of experience: June 15, 2017
California
2 reviews
1 helpful vote
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Great company
June 15, 2017

Awesome things come right away and they honor their products. Never had a problem with amazon ok 100 words easy to say is a great company and have been with them for 18 yrs now thank you for amazon prime too!

Date of experience: June 15, 2017
Chile
2 reviews
0 helpful votes
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Muy bueno
June 15, 2017

Muy bueno, para comprar en internet, recomendado 100 poriciento, llegan a tiempo sus productos, es un ntermediario entre el vendedor y el comprador,

Date of experience: June 15, 2017