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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

New York
2 reviews
1 helpful vote
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Just the best
June 21, 2017

There's a reason why they're the best. Using Amazon has been nothing but a positive experience every time I want to buy something, even for stuff that I didn't know existed, found just by entering a few keywords in the Search bar.

Date of experience: June 20, 2017
Maryland
3 reviews
0 helpful votes
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The best.
June 21, 2017

Amazon is definatelly on of the best. I have never had an issue with them. I'm a prime user and almost addicted to them. I rent textbooks, use amazon smile, fresh, pantry, I love add on items. Fast delivery, fast return.

Date of experience: June 20, 2017
Virginia
2 reviews
0 helpful votes
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Such stupid people
June 21, 2017

Long story short, I told them not to contact me. They persistently contacted me. They solicited me with prime during a checkout. I declined. Next thing I know, I received an email welcoming me to prime which I never joined. I immediately, within minutes emailed them to stop all orders associated with prime and to remove prime from my account as though it never existed. They kept insisting I joined, I kept saying I never joined. Stop emailing me. Next I received a product ordered with prime even though I told them to cancel any order associated with prime. From here it became nasty. They are idiots. Amazon needs competition. I fired them.

To resolve it, remove any existence of prime to my account. It never existed. Remove all enticements of prime so I can never select prime. Remove any and all one button buy opportunities. Don't communicate to me unless I initiate the communication and then stop if I tell you the first time.

You know who I am Amazon.com. Don't contact me unless you agree with the above.

Date of experience: June 20, 2017
California
2 reviews
0 helpful votes
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I purchase books for my Kindle... but we did purchase a VCR there. Also bought candy for Fathers Day.

Date of experience: June 20, 2017
Canada
4 reviews
7 helpful votes
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You can find just about anything on this site
It's not always cheaper so do your research
Read the shipping details carefully

Date of experience: June 20, 2017
GB
2 reviews
6 helpful votes
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Never had a problem
June 20, 2017

Buy from here quite often never once encountered any problems. Even when i required a return it was quick and hassle free

Date of experience: June 20, 2017
North Carolina
1 review
0 helpful votes
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Amazon has the widest selection of goods in the world, and it usually has competitive prices. But a policy they appear to have implemented in the last year or so drags my rating well down. They seem to be trying to push people to pay for shipping (through either Prime or per-order paid shipping) by seriously degrading the free shipping. This is the way I normally order. Every order I have placed in the last year has not been shipped for at least 6 days, and usually more (my last order was 8 days ago, and it hasn't shipped yet), after I placed the order. The shipping itself is fast, always 1-2 days, so they aren't using a cheaper shipping method to save costs. But they hold your order for about a week before processing and shipping it so normally you will receive it 8-10 days after you place your order. Many other online outlets offer free shipping without this kind of delay (and some of them at about the same price for the merchandise). So Amazon is now a clearly inferior online shopping site with respect to free shipping.

Date of experience: June 20, 2017
California
2 reviews
0 helpful votes
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I buy a lot of stuff on Amazon.(Probably too much.) There are occasionally problems, and they have been good about issuing refunds when warranted. I find the site easy to use. I always rely on the customer product reviews in my buying decisions.

Date of experience: June 20, 2017
Washington
2 reviews
2 helpful votes
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Love! Great service
June 20, 2017

I absolutely love Amazon.com. I do a lof of shopping on Amazon, and I'm a prime member, so I receive most packages in 2 days.

The times that I have had any issues, they are quick to reply and offer a resolution or refund money back to my account immediately.

I will continue to do business with them... great customer service and fast shipping are very important to me.

Date of experience: June 20, 2017
Tennessee
3 reviews
0 helpful votes
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Great Service
June 20, 2017

I'm a Prime member, and have consistently gotten my items within 2 days- even large items! Wide selection and good customer service!

Date of experience: June 20, 2017
India
2 reviews
0 helpful votes
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They have huge range of products and at good pricing as well. Loved there return policy as well and the support they provide is amazing

Date of experience: June 20, 2017
District of Columbia
2 reviews
0 helpful votes
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Always Dependable
June 20, 2017

Expedient and dependable. Great in the stressful world of online shopping. Although sometimes they will offer the same product from different vendors for varied prices and ship dates, as long as you research a little then they make alternatives easy to find.

Date of experience: June 20, 2017
India
2 reviews
0 helpful votes
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Amazing site
June 20, 2017

Amazon is the mega store. It is cheaper than anyother... loving it, i bought philips mixer... and it is best mixer i ever bought..

Date of experience: June 20, 2017
Spain
2 reviews
0 helpful votes
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I specially appreciate one-day Delivery Prime option. The prices are fair, often cheaper than other sellers. Customer service is easy to deal with and always arrange the Customer the way he wants to.

Date of experience: June 19, 2017
South Carolina
4 reviews
0 helpful votes
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Orders
June 19, 2017

I enjoy shopping from the house. To be able to see it online and then to have it delivered to the door. It doesn't get any better. I have told a lot of my family and friends about it. And recommended it to them. Some are big members of it. I like to collect sports ideas to.

Date of experience: June 19, 2017
Maryland
5 reviews
1 helpful vote
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Very reliable
June 19, 2017

Great customer service
I can find almost anything for home and business.
Love my prime membership because I get free shipping on everything labeled prime plus free music downloads.

Date of experience: June 19, 2017
Canada
2 reviews
4 helpful votes
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I often use the live chat customer service because it's discreet in my office. They always find a solution To satisfied me. Outstanding customer service.

Date of experience: June 18, 2017
Texas
11 reviews
15 helpful votes
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Always Excellent
June 18, 2017

Ordered many different items from Amazon going way back to when they only sold books! They improve all the time. I have never had any problems with orders or delivery. Extremely satisfied!

Date of experience: June 18, 2017
Florida
9 reviews
18 helpful votes
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Love purchasing different items through Amazon, never had any problems with them at all so far. Hopefully, it stays that way, been a member since "12". When I need a refund it's no horsing around, I'll get my refund with no other issues! Everything is always done professional at all times, even get help on items (before the refund process). The seller would surely help me out more, if able to do so and I'm fine with that if you're able to, before asking for a complete refund! I'm also picky by who I'm purchasing items from as well, I'll always check out the good/bad reviews. Also, can tell if a review is fake as well, just get that gut feeling and when my gut is acting up! I'm going with my gut, I don't bother to buy from that particular vendor. But overall my experience so far on the site, and also with the vendors/sellers are pretty good experiences! Like I'd mention earlier. Hopefully it stays that way!

Date of experience: June 18, 2017
Washington
3 reviews
31 helpful votes
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One of the best
June 18, 2017

I realy feel comfortable working with amazon,
But i wish if they could find a way to fix payment problem for a homeless like me!
Amazon is one of the best!

Date of experience: June 18, 2017