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AmazonReviews 11,105

2.6

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,740
value
1,628
shipping
1,622
returns
1,421
quality
1,538

We monitor reviews for authenticity

Pennsylvania
5 reviews
1 helpful vote
Follow R M.
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They blew it.
June 22, 2017

Amazon started off great then they blew it. Slow shipping. Some times it's a week before they even ship the products to you. Amazon should fire whomever handles that end of their business.

Date of experience: June 22, 2017
California
4 reviews
1 helpful vote
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Nothing can really beat 2 day delivery and good price. I can find almost anything I need and it never gets that difficult to find a specific product I need. I love all the exclusive shows that they have.

Date of experience: June 21, 2017
Florida
5 reviews
5 helpful votes
Follow tosha H.
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Their selection and prices are pretty good. They just don't have the buyer protection that Ebay gives you.

Date of experience: June 21, 2017
Hawaii
1 review
0 helpful votes
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Amazon used to be my preferred online place to make purchases. I used to make 3 to 5 minimum or larger purchases every month. Now I'm running into a lot of no shipping to AK or HI, or only if one has a Prime account. I have no interest in the "extras" that come with purchasing a Prime account. Then, what good is 2 day shipping is it doesn't get shipped in less than 1 to 2 weeks? They say it is in stock, and will continue to say it is in stock up until they actually ship it. But, it still takes 1 to 2 weeks for it to leave the warehouse.

I used to prefer Amazon much more than eBay. I just placed my order on eBay after spending about an hour trying to find it available and shipable with no success on Amazon.

Date of experience: June 21, 2017
California
3 reviews
2 helpful votes
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Best site ever
June 21, 2017

Love love Amazon, easy to return items, no shipping fees and fast delivery, what's there not to like!

Date of experience: June 21, 2017
GB
22 reviews
117 helpful votes
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OKay I guess
June 21, 2017

Gotta use Amazon these days as they do set the standard for fast delivery time. THAT IS IF YOU HAVE A GOOD LOCAL DRIVER.
So many temporary or sh1tty drivers who can't give a rats $#*! if they deliver your parcel next day or not.
Good prices when shopping around and okay returns policy. Tho do check some independent retailers dont follow amazon's strict returns procedure.

Date of experience: June 21, 2017
South Carolina
2 reviews
2 helpful votes
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Good here
June 21, 2017

On time good service
Never had a problem with them
What else can I say
Ordered from them a couple of times

Date of experience: June 21, 2017
New York
3 reviews
1 helpful vote
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Love amazon
June 21, 2017

They are reliable helpful fast and convenient to deal with love them I buy from them a lot and I highly recommend any one use them when looking for any thing you will love the prices and thy do back what they sell.

Date of experience: June 21, 2017
Arizona
4 reviews
1 helpful vote
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Amazing Products
June 21, 2017

What can I say but everything I have purchased through Amazon has been amazing from toner for my printer to fidget spinners for my grandson. Always say what they will do as far as shipping and the product specified is always correct.
Would recommend to everyone needing just about anything.

Date of experience: June 21, 2017
Indiana
6 reviews
4 helpful votes
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Amazon has a great verity of products. You can find just about anything you want in just about any category you want. Their program "Prime" is a great deal. I saved the cost of the program in the first purchase that I made. Well worth signing up for the program attached to Amazon.

Date of experience: June 21, 2017
California
2 reviews
2 helpful votes
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In love
June 21, 2017

I really enjoy shopping with Amazon I always know if it's not up to my standards they will refund my money in record time.

Date of experience: June 21, 2017
Illinois
4 reviews
10 helpful votes
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Service oriented
June 21, 2017

I have purchased many items on Amazon and usually get what I ordered and its delivered fast. On the very few occasions when there has been a problem, Amazon takes care of it to my satisfaction. I think they do a great job running their business.

Date of experience: June 21, 2017
Georgia
11 reviews
21 helpful votes
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Tricky company
June 21, 2017

Amazon advertised bike shorts for $33 - a great deal. I went to their site, selected my size and BOOM - the price went to $69. They only offered the $33 on small pants, same manufacturer same product. Apparently, Amazon thinks you are stupid enough to believe there is a 100% price difference between small and large. Nope. I avoid buying from Amazon because they ship products you did not order and they let my kids run up charges on Kindles we had to dispute and they have crappy deceptive pricing.

Date of experience: June 21, 2017
GB
3 reviews
2 helpful votes
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Excellent
June 21, 2017

Would buy anytime from amazon, very reliable, always good prices and great customer service. I have been happy shopping with Amazon for years now. Recommend.

Date of experience: June 21, 2017
Minnesota
4 reviews
4 helpful votes
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I love Amazon.
June 21, 2017

Amazon is the best; especially if you are a Prime member. Two day shipping at no additional cost if you are in the Prime program, plus music and streaming video. If Amazon is the seller, returning an item is easy. Their prices can fluctuate quite a bit, so if you see an item that looks like a great deal, it's best to pounce on it pretty darn quick. I also use the Subscribe and Save program for items I use regularly, again you have to watch the prices, because you can't assume that the price is locked in at the price you got when you first ordered it. I've done Amazon Pantry, but quit that. The UPS guy comes to my house a lot and I felt sorry for him having to lug those huge, heavy boxes that Pantry stuff is shipped in. I did like the program, just not enough to give the guy who likes my big, bouncy dog a hernia. I also love Kindle books and the Audible program.

Date of experience: June 20, 2017
New Jersey
2 reviews
2 helpful votes
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Great website w/ no complaints
June 21, 2017

Easy to use website that has little to no problems. Things have always arrived on time and in the condition promised. They offer decent online prices and good service. No complaints.

Date of experience: June 20, 2017
India
1 review
0 helpful votes
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BEST
June 21, 2017

Whenever want something visit amazon.com and it is my pleasure tha ti am getting the opportunity to write something about amazon and i will suggest everyone to buy products from amazon they provide good services but only one thing the delivery was very late certain times it extent to 7 days

Date of experience: June 20, 2017
New York
2 reviews
1 helpful vote
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Just the best
June 21, 2017

There's a reason why they're the best. Using Amazon has been nothing but a positive experience every time I want to buy something, even for stuff that I didn't know existed, found just by entering a few keywords in the Search bar.

Date of experience: June 20, 2017
Maryland
3 reviews
0 helpful votes
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The best.
June 21, 2017

Amazon is definatelly on of the best. I have never had an issue with them. I'm a prime user and almost addicted to them. I rent textbooks, use amazon smile, fresh, pantry, I love add on items. Fast delivery, fast return.

Date of experience: June 20, 2017
Virginia
2 reviews
0 helpful votes
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Such stupid people
June 21, 2017

Long story short, I told them not to contact me. They persistently contacted me. They solicited me with prime during a checkout. I declined. Next thing I know, I received an email welcoming me to prime which I never joined. I immediately, within minutes emailed them to stop all orders associated with prime and to remove prime from my account as though it never existed. They kept insisting I joined, I kept saying I never joined. Stop emailing me. Next I received a product ordered with prime even though I told them to cancel any order associated with prime. From here it became nasty. They are idiots. Amazon needs competition. I fired them.

To resolve it, remove any existence of prime to my account. It never existed. Remove all enticements of prime so I can never select prime. Remove any and all one button buy opportunities. Don't communicate to me unless I initiate the communication and then stop if I tell you the first time.

You know who I am Amazon.com. Don't contact me unless you agree with the above.

Date of experience: June 20, 2017