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Amazon

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
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Excellent
June 25, 2017

No complaints, I have been please with Amazon. Always easy to order and items come in on time. Easy to track my items.

Date of experience: June 25, 2017
Washington
1 review
2 helpful votes
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I am a long time customer of amazon. The customer service has gone downhill fast. They charged me $99 for a prime account that I did not order. I still don't have my money back. I have deleted the app and will never shop amazon again. #rude & dishonest co.

Date of experience: June 25, 2017
GB
3 reviews
15 helpful votes
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Never had a problem with amazon and once my husband had a problem with a delivery, he got a full refund and a promotional discount!

Date of experience: June 25, 2017
India
2 reviews
11 helpful votes
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Amazing each time
June 25, 2017

One of the most seamless service and customer support I've seen. Actually, it is THE BEST ever. Loved it and always will. Always a loyal customer.

Date of experience: June 25, 2017
Rhode Island
1 review
0 helpful votes
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I pre-ordered a game (FFXIV SB) from Amazon and should have received my bonus codes from them via email. The codes never came and when I contacted customer service (about six times through email, chat, and phone) they told me to wait and they would send the codes. After waiting, asking, and waiting, the pre-order promotion timed out and they refused to send me my codes.
When I asked Amazon about this they refused to answer any questions and hung up on me. Again, do NOT buy from Amazon if your product/ game comes with promotion codes.

Date of experience: June 24, 2017
India
2 reviews
1 helpful vote
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I have been buying stuffs from Amazon since years and never faced any issue so far...
Can be trusted. And always bring smile their service and packing..

Date of experience: June 24, 2017
India
4 reviews
1 helpful vote
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Good Service
June 24, 2017

I always prefer Amazon over Other Websites

Because of fast Shipping Good Customer Support
Because of fast Shipping Good Customer Supportbecause of fast Shipping Good Customer Support

Date of experience: June 24, 2017
India
1 review
0 helpful votes
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They never deliver on time, the customer service is useless.
This 3rd time they have not deliver my package on time.

Call the customer service two time from yesterday package is still not received.
Delivery person disconnected the call no answer from him too.
Service assurance is of no use.
Third time this is happening with me.
**************

Date of experience: June 24, 2017
Indiana
4 reviews
23 helpful votes
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Love it!
June 24, 2017

Absolutely love Amazon and Amazon Prime. 2 day shipping can be off on busy seasons but normally it is spot on!

Date of experience: June 23, 2017
New York
2 reviews
0 helpful votes
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Amazon
June 23, 2017

I love Amazon. This is my go-to website! Anything you are looking for you will find it & great prices!

Date of experience: June 23, 2017
California
13 reviews
26 helpful votes
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I just wanted to take the time to write a quick review of this shopping website. I am 100% satisfied shopping on Amazon. They stand behind their products and when you have a problem and call their Customer Service department they truly try to help and resolve your problem. So go shop on Amazon! It has been a wonderful experience for me shopping there.

Date of experience: June 23, 2017
Massachusetts
3 reviews
2 helpful votes
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Love Amazon
June 23, 2017

You can find almost anything on Amazon. Just be sure to read the description thoroughly and the return policy, although I have NEVER had a problem returning anything, I have been in a position where I did not read the description very well and purchased something I could not use (my own fault).

Date of experience: June 23, 2017
Missouri
4 reviews
7 helpful votes
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Stay away
June 23, 2017

Ordered a couple items and in less then 24 hours later the items price drops over $25 for one item and over $5 for the other item. I called and ask if they will refund the difference? Was told NO and if I returned the items I would have to pay return shipping fees and a restocking fee on both items.OK I pay for prime membership $99 a year and just spent over $500 on this order alone and you won't give a refund of $25 for something you dropped the price on... Hmmm guess you lost a customer and I will tell my story to every review website I can find.

Date of experience: June 23, 2017
California
4 reviews
3 helpful votes
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Used books
June 23, 2017

I used to buy used copies of books that my kids wanted to read so that I could save $$. I had a little problem with people who would lie about the condition, like a copy of one of the Harry Potter books that was described as Like New.
When I got it, they had put the original dust jacket back on the book but the book itself had considerable water damage!

Date of experience: June 22, 2017
Maryland
2 reviews
0 helpful votes
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The best place to find what you need all in one place with the BEST Price and FREE shipping. Can not tell you how many times I have ordered on Saturday and received it on Sunday. They stand beside you should you have a problem with an order.

Date of experience: June 22, 2017
California
2 reviews
0 helpful votes
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Excelent
June 23, 2017

I have Amazon Prime and always get my packages in a day or 2. Great choices and deals. Highly recommended for anybody. I was able to get 4/5 presents shipped to my dad for fathers day when I ordered the Tuesday before

Date of experience: June 22, 2017
Illinois
3 reviews
4 helpful votes
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Amazon Rocks
June 22, 2017

In the many years I haven't have have never had a problem at Amazon. Whenever I've ordered something it has always come fast most of the time.

Date of experience: June 22, 2017
GB
4 reviews
4 helpful votes
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Ordered an arcade fire cd yesterday and it arrived today! Have been stung by the amazon prime fee's in the past though, so not 5 stars unfortunately

Date of experience: June 22, 2017
Washington
5 reviews
7 helpful votes
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HassleI will take Amazon over EBay every day of the week. My experience with EBay is negative, I in fact closed my account there along with Pay Pal. I have nothing but problems in returning to EBay and no problems at Amazon. I now exclusively shop Amazon.

Date of experience: June 22, 2017
New Jersey
4 reviews
12 helpful votes
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Wonderful company
June 22, 2017

Amazon has always been prompt with all my orders, placed domestically with and without prime. If I've ever had any issues with a product any representative I've talked or chatted(emailed) with has always been able to resolve my issue without any hesitation. I absolutely adore this company!

Date of experience: June 22, 2017