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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I have been ordering from Amazon for more than 10 years. I have always gotten excellent service. I can find almost anything that I need. I had a few disputes with other sellers and Amazon has resolved them very quickly. I especially love the prime free 2 day shipping and same day is very convenient.
I have bought DVDs and books from Amazon for many years. Ordering and delivery updates impeccable. Never any uncertainty. And they could turn up sources for out-of-print books and rather obscure foreign-language DVDs. But lately I have run into dead-ends on some items, particularly on the number of outside suppliers from which to choose the best version of a title. They are often forgetting to mention if an English language DVD has subtitles (required to follow some plots and nerdy dialogues). It's just a bit harder to collect the vital statistics for a prospective purchase regarding publication data, abridgement, photos, translators. The things which make one edition of a book better than another. I could approach suppliers for the details but in the past I could usually get them from the Amazon descriptive entry or sometimes by looking at the book cover thumbnail. Views of other viewers and readers welcome.
I love that amazon has an amazing amount of items to choose from. I also like that they ship promptly and everything is packaged carefully!
Who doesn't love Amazon?
Nice and quick, very easy and simple. I am please with this a little expanensive but great, loged into the main house computer and add away to what's needed, price are average not great but for the free hassle and effort its sometimes worth a few poucns and pennies.
I have ordered from Amazon for many many years and have never had any problems. Great customer service. When I requested a call back about an order, I was called in less than 5 minutes and my questions were always courteously answered and any issues resolved to my complete satisfaction. I wish all online companies were this good.
Prices are cheap, butI feel like it's become too big for its own good now. Amazon's own delivery service is absolutely dire and always lies that you were in when they tried to deliver, and their customer support can be a bit frustrating as English is not their first language.
I'm purchased samsung mobile and its really good and nice features. Fast delivery 24 7 support. Amazon is very nice shopping eCommerce sites.
I always check Amazon when I need something to compare with other sites & they usually win! Combined with sites like Honey and American Express shopping with card points, I always seem to do well - coming out ahead!
Good Company, very good customer service. I ordered my things, never had any issues, perfect, I wish all companies will copy their business operations and responsabilities
Exactly what you expect. Great shipping times, have used a hundred times, every time has been great.
Fast, fast shipping. Always has the product(s) I need and their options and pricing can't be beat. Amazon Customer Service is exceptional. I have never had an issue the few times I have had to return. I have Amazon Prime and it is so worth it. Everything I purchase is free shipping. Even small $$$ items. I am addicted. It is bad cause I literally could do all my shopping from my couch.
Amazon is a trustworthy site. I enjoy ordering from them. The shipping can be a little high unless you are a amazon prime member.
WE recently bought Fiji water that came in a moldy box.
We have also bought food items that were sold and shipped after the sell by date.
Watch them! If you go to the supermarket you can check the sell by dates before buying!
I often shop at smile.amazon.com (this site gives a percentage of your purchase to charity), but I've learned to always double check prices from Amazon vendors -- some of them try to rip you off. Any best sellers are usually great. And don't expect your package too quickly; in my experience -- especially during the holiday season -- packages can take twice as long to reach your home.
Ordering CD and DVD from Amazon was easy but I ordered several CD with Andrea Bocelli and one of the CD was a double disc and the second disc did not play.
Customer service, price and shipping is beyond EXCELLENT I just purchased from Houzz and that was a BIG mistake.
I use Smile.Amazon.com so that when I purchase anything, a percentage goes to help a charity of my choice which I think is amazing. If I have ever had a problem with Amazon their helpful customer service fixes it right way. I have prime and I think that Amazon has been the best thing for me because they have just about everything and I order a lot from them and their customer service is the best.
Amazon prime is the BEST ever!!! Great business practices. Great to work with. Can't say enough good about Amazon
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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