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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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You can not go wrong with Amazon Prime! The perks are great and the deals are amazing! Living in Alaska we all use Amazon Prime since they ship to us without extra charges unlike most other companies.
Always find amazing gadgetS. Great recommendations. Very easy to navigate. Love amazon. My favorite shopping place
I have purchased many many items through Amazon. It is one of the best sites there is. Everything is done to assist you in any way they can and they do.
Whenever I need anything, I always check Amazon first. They have some of the best prices and, being a Prime member, shipping is crazy fast!
I loooove them. My mailman will tell you. He said I get at least 7 pkgs a day. ;) I order constantly. Bad addiction. I'm a Prime member. Customer service is great. Everything comes right on time. I love being able to also pay through Amazon with some companies I'm trying for the 1st time. Love that smiling box. ;)
Always my first preference for online shopping, i have shopped from many online sites but the Amazon is amazing, good customer support, satisfaction guaranteed!
Cool service and nice support. Always glad to comeback and get what i pay for.
Cheer up and keep it up!
Called customer service about an item I hadn't gotten yet and a wrong item. The wrong item was a cheaper version of my original item. They told me the only thing I could do was return it on exchange for the right item. Then the other item I had never received was told they would give me a credit but to make sure I did my research and looked at all the 3rd party companies reviews before ordering from one. Not to be ugly but that's amazon job to be checking on their 3rd party companies not mine. I am ordering through Amazon! Worst customer service ever! Will be canceling my Amazon prime.
I mean, it's Amazon.
Of course I love it.
You can't beat it.
By far the best customer service.
I have had missing packages or items a few times.
They always make it good.
Love love love Amazon.
Love using prime - easy to order. Although they don't have the best prices at all times, they have a pretty good selection.
I love shopping at Amazon. I can get what I am searching for much easier then in Malls etc... I love their return policy as well
Easy fast a few problems here and there but on the whole very happy with everything i have bought but always got a refund when item never arrived and sold a few things as well
If you do not subscribe to prime or pay extra for shipping they hold your shipment several days to ensure it is not as fast as other shipping methods trying to force you to buy prime
I have made the majority of my online purchases through Amazon and they are simply the best in customer service, returns, shipping, settling grievances. I have strayed once and got bit bad, only wishing Amazon was there to assist.
Amazon is for now the best online retail store on the planet. I did shopping hundreds of time at Amazon and they resolve every time if there is issue. Shopping features both mobile and web are near perfect. Shipping is relatively fast. Policy is also great.
Its hard to get someone that speaks English when calling in late hours. Yet over all I will be ordering from them again
I use amazon a lot. I have always gotten good products from them. I even rent my school books from amazon. I love that they come with free return shipping labels.
Trustworthy great Customer Service!
My first choice whenever I need anything.
Free shipping with a Prime Membership that has so many other benefits.
I trust Amazon more than anywhere else. Issues were always fixed. Good customer service. My favorite place to shop
My savior because I am too busy to go into stores to shop. I have Amazon Prime so it's doubly good because I get netflix and all the other movies on demand with my Sling TV. I've ordered all sorts of stuff from here from travel clocks to nail plates, skincare and specialty food items and spices. Great stuff!
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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