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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Alaska
2 reviews
14 helpful votes
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Amazon Prime
July 8, 2017

You can not go wrong with Amazon Prime! The perks are great and the deals are amazing! Living in Alaska we all use Amazon Prime since they ship to us without extra charges unlike most other companies.

Date of experience: July 8, 2017
California
2 reviews
3 helpful votes
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Good stuff
July 8, 2017

Always find amazing gadgetS. Great recommendations. Very easy to navigate. Love amazon. My favorite shopping place

Date of experience: July 8, 2017
Diane L.
Ohio
4 reviews
6 helpful votes
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I have purchased many many items through Amazon. It is one of the best sites there is. Everything is done to assist you in any way they can and they do.

Date of experience: July 8, 2017
New Jersey
6 reviews
21 helpful votes
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LOVE Amazon!
July 8, 2017

Whenever I need anything, I always check Amazon first. They have some of the best prices and, being a Prime member, shipping is crazy fast!

Date of experience: July 8, 2017
California
14 reviews
9 helpful votes
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Repeat Customer
July 8, 2017

I loooove them. My mailman will tell you. He said I get at least 7 pkgs a day. ;) I order constantly. Bad addiction. I'm a Prime member. Customer service is great. Everything comes right on time. I love being able to also pay through Amazon with some companies I'm trying for the 1st time. Love that smiling box. ;)

Date of experience: July 8, 2017
India
1 review
0 helpful votes
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Amazon is amazing
July 8, 2017

Always my first preference for online shopping, i have shopped from many online sites but the Amazon is amazing, good customer support, satisfaction guaranteed!

Date of experience: July 8, 2017
District of Columbia
2 reviews
1 helpful vote
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Cool service and nice support. Always glad to comeback and get what i pay for.
Cheer up and keep it up!

Date of experience: July 8, 2017
South Carolina
1 review
0 helpful votes
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Called customer service about an item I hadn't gotten yet and a wrong item. The wrong item was a cheaper version of my original item. They told me the only thing I could do was return it on exchange for the right item. Then the other item I had never received was told they would give me a credit but to make sure I did my research and looked at all the 3rd party companies reviews before ordering from one. Not to be ugly but that's amazon job to be checking on their 3rd party companies not mine. I am ordering through Amazon! Worst customer service ever! Will be canceling my Amazon prime.

Date of experience: July 7, 2017
Canada
2 reviews
5 helpful votes
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Love Amazon.
July 7, 2017

I mean, it's Amazon.
Of course I love it.
You can't beat it.
By far the best customer service.
I have had missing packages or items a few times.
They always make it good.
Love love love Amazon.

Date of experience: July 7, 2017
California
5 reviews
1 helpful vote
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Can't beat Prime
July 7, 2017

Love using prime - easy to order. Although they don't have the best prices at all times, they have a pretty good selection.

Date of experience: July 7, 2017
Texas
2 reviews
0 helpful votes
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Love Amazon
July 7, 2017

I love shopping at Amazon. I can get what I am searching for much easier then in Malls etc... I love their return policy as well

Date of experience: July 7, 2017
GB
2 reviews
0 helpful votes
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Good place to shop
July 7, 2017

Easy fast a few problems here and there but on the whole very happy with everything i have bought but always got a refund when item never arrived and sold a few things as well

Date of experience: July 7, 2017
Canada
3 reviews
6 helpful votes
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Slow shipping
July 7, 2017

If you do not subscribe to prime or pay extra for shipping they hold your shipment several days to ensure it is not as fast as other shipping methods trying to force you to buy prime

Date of experience: July 7, 2017
Georgia
2 reviews
1 helpful vote
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I have made the majority of my online purchases through Amazon and they are simply the best in customer service, returns, shipping, settling grievances. I have strayed once and got bit bad, only wishing Amazon was there to assist.

Date of experience: July 7, 2017
Singapore
5 reviews
12 helpful votes
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Amazon is for now the best online retail store on the planet. I did shopping hundreds of time at Amazon and they resolve every time if there is issue. Shopping features both mobile and web are near perfect. Shipping is relatively fast. Policy is also great.

Date of experience: July 6, 2017
Georgia
2 reviews
0 helpful votes
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Its hard to get someone that speaks English when calling in late hours. Yet over all I will be ordering from them again

Date of experience: July 6, 2017
Ohio
5 reviews
0 helpful votes
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Good selection
July 7, 2017

I use amazon a lot. I have always gotten good products from them. I even rent my school books from amazon. I love that they come with free return shipping labels.

Date of experience: July 6, 2017
Texas
4 reviews
3 helpful votes
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Trustworthy great Customer Service!
My first choice whenever I need anything.
Free shipping with a Prime Membership that has so many other benefits.

Date of experience: July 6, 2017
Wisconsin
5 reviews
16 helpful votes
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I trust them
July 6, 2017

I trust Amazon more than anywhere else. Issues were always fixed. Good customer service. My favorite place to shop

Date of experience: July 6, 2017
California
4 reviews
13 helpful votes
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My savior because I am too busy to go into stores to shop. I have Amazon Prime so it's doubly good because I get netflix and all the other movies on demand with my Sling TV. I've ordered all sorts of stuff from here from travel clocks to nail plates, skincare and specialty food items and spices. Great stuff!

Date of experience: July 6, 2017