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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Amazon has their $#*! together. Customer serivce is awesome. Can't go back wrong with Amazon. I had a package that wasn't delivered. The sent another without any problems. Or they would refund it.
I bought my first Kindle on Amazon.com years ago. Each time I met a problem, the answer was on the website. Then I bought a new one, and am still buying my books --mostly Kindle editions, but also paper ones for presents-- with the utmost satisfaction.
You order a paper book on Monday, it is in your mailbox on Tuesday. Every time I use Amazon I am more addicted to the website!
I love using this website. Most often, the prices are cheaper than anywhere else. The delivery time is fast and the customer service and respect are unparalleled. They handle disputes quickly and amiably.
I ordered Car Sun screen 2 pack a year ago. Two were advertised but one showed up. Complant was ignored my messages and product review rejected
I always find something great to watch when I have time, the membership is the whole package. Deals, movies, everything. Gonna stay a member.
IF YOU ARE NOT SATISFIED YOU CAN RETURN VERY EASY. CUSTOMER SERVICE IS VERY FAST TO RESPOND. I LIKE THAT THE DELIVERY OF THE PRODUCT IS ALSO VERY FAST
Horrible customer service. Ordered an item for about $23 and was told it would be delivered in a few days. After two weeks the order was cancelled by Amazon and the same item was listed on Amazon for $70 plus taxes and shipping! I complained that I wanted the original item I ordered for the price I agreed to pay. They said they no but I could reorder the item for the inflated price if I still wanted it. I asked to speak to their superior and they put me on hold so I hung up. Greed at its finest.
Most of the stuff ordered is good, though I wish delivery was faster. The variety of stuff offered is huge.
For example, I order on Friday and delivered on Monday. Yup! Excellent! If any issues at all with what I bought, there is absolutely no problem getting a refund or even on a return is so very simple.
This site is awesome! Even if I had something defective, you can ship it back, no problem. I order everything from here and it saves me time as well as gas! Thanks Amazon!
Fast shipping, great products. I have never had to return and everything is as described or better. They have almost everything I need and rarely have to go elsewhere for products.
DON'T TRUST REVIEWS ON AMAZON.
They mostly refuse to post the NEGATIVE reviews.
I've tried over a time to post several negative reviews using normal language, no reason not to accept. But the just don't post them.
Positive ones and average ones OK. But NEGATIVE. NO
Reviews on Amazon are just a BIASED CON
I looove Amazon.com. It is the place I turn to again, and again, to purchase everything from my Leather Dress shoes to a T-shirt, Graphic Novels to Movies and my next Flat Panel TV. AWESOME.!
My family goes on this site first when we have to buy anything and everything. Lots of good bargains & timely delivery. Products are replaced promptly when issues are presented. No hassle. Very pleased with Amazon prime! We count on it for great service almost every day.
I love this site. I've ordered everything from clothes, shoes, toys, and seasonings. Never had a problem with my delivery or service. The fact of delivery also on the weekend is a plus to me as well as prime time delivery. I would give amazon 100 stars!
I like shopping on amazon.
Great product options and availability, easy shopping experience with security.
Love the convinience of being able to buy anything I want on one app/store. The shipping is quick and free with prime
I ordered 4GB RAM Samsung phone from Amazon but they sent me 2GB RAM phone. I want ti return or exchange that phone and call on their customer support number but they didn't respond me well. Very bad experience with them
Have contacted them a few tilmes, always a fast solution offered. Its a big firm but it still feels human when you communicate with them.
Buy from Amazon, not the 3rd party sellers, and you will always come up a winner. Great prices, quick and free shipping, quality brands, they have it all!
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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