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Amazon

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

New Jersey
2 reviews
2 helpful votes
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Amazon has their $#*! together. Customer serivce is awesome. Can't go back wrong with Amazon. I had a package that wasn't delivered. The sent another without any problems. Or they would refund it.

Date of experience: July 13, 2017
France
3 reviews
2 helpful votes
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I bought my first Kindle on Amazon.com years ago. Each time I met a problem, the answer was on the website. Then I bought a new one, and am still buying my books --mostly Kindle editions, but also paper ones for presents-- with the utmost satisfaction.
You order a paper book on Monday, it is in your mailbox on Tuesday. Every time I use Amazon I am more addicted to the website!

Date of experience: July 13, 2017
Alabama
6 reviews
0 helpful votes
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Wonderful!
July 13, 2017

I love using this website. Most often, the prices are cheaper than anywhere else. The delivery time is fast and the customer service and respect are unparalleled. They handle disputes quickly and amiably.

Date of experience: July 12, 2017
Georgia
1 review
1 helpful vote
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I ordered Car Sun screen 2 pack a year ago. Two were advertised but one showed up. Complant was ignored my messages and product review rejected

Date of experience: July 12, 2017
New Jersey
1 review
0 helpful votes
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Totally awesome
July 15, 2017

I always find something great to watch when I have time, the membership is the whole package. Deals, movies, everything. Gonna stay a member.

Date of experience: July 12, 2017
Florida
2 reviews
5 helpful votes
Follow Marcella T.
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IF YOU ARE NOT SATISFIED YOU CAN RETURN VERY EASY. CUSTOMER SERVICE IS VERY FAST TO RESPOND. I LIKE THAT THE DELIVERY OF THE PRODUCT IS ALSO VERY FAST

Date of experience: July 12, 2017
Canada
1 review
1 helpful vote
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Horrible customer service. Ordered an item for about $23 and was told it would be delivered in a few days. After two weeks the order was cancelled by Amazon and the same item was listed on Amazon for $70 plus taxes and shipping! I complained that I wanted the original item I ordered for the price I agreed to pay. They said they no but I could reorder the item for the inflated price if I still wanted it. I asked to speak to their superior and they put me on hold so I hung up. Greed at its finest.

Date of experience: July 12, 2017
India
2 reviews
0 helpful votes
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Most of the stuff ordered is good, though I wish delivery was faster. The variety of stuff offered is huge.

Date of experience: July 12, 2017
Colorado
5 reviews
2 helpful votes
Follow Debbie E.
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For example, I order on Friday and delivered on Monday. Yup! Excellent! If any issues at all with what I bought, there is absolutely no problem getting a refund or even on a return is so very simple.

Date of experience: July 12, 2017
Ohio
3 reviews
0 helpful votes
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Great
July 12, 2017

This site is awesome! Even if I had something defective, you can ship it back, no problem. I order everything from here and it saves me time as well as gas! Thanks Amazon!

Date of experience: July 12, 2017
Connecticut
5 reviews
3 helpful votes
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Love Amazon
July 12, 2017

Fast shipping, great products. I have never had to return and everything is as described or better. They have almost everything I need and rarely have to go elsewhere for products.

Date of experience: July 12, 2017
NL
3 reviews
24 helpful votes
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DON'T TRUST REVIEWS ON AMAZON.
They mostly refuse to post the NEGATIVE reviews.
I've tried over a time to post several negative reviews using normal language, no reason not to accept. But the just don't post them.
Positive ones and average ones OK. But NEGATIVE. NO
Reviews on Amazon are just a BIASED CON

Date of experience: July 12, 2017
Washington
2 reviews
0 helpful votes
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I looove Amazon.com. It is the place I turn to again, and again, to purchase everything from my Leather Dress shoes to a T-shirt, Graphic Novels to Movies and my next Flat Panel TV. AWESOME.!

Date of experience: July 11, 2017
New York
5 reviews
4 helpful votes
Follow Chandraprabha K.
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My family goes on this site first when we have to buy anything and everything. Lots of good bargains & timely delivery. Products are replaced promptly when issues are presented. No hassle. Very pleased with Amazon prime! We count on it for great service almost every day.

Date of experience: July 11, 2017
Virginia
5 reviews
0 helpful votes
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I love this site. I've ordered everything from clothes, shoes, toys, and seasonings. Never had a problem with my delivery or service. The fact of delivery also on the weekend is a plus to me as well as prime time delivery. I would give amazon 100 stars!

Date of experience: July 11, 2017
Brazil
1 review
5 helpful votes
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Easy and realiable
July 11, 2017

I like shopping on amazon.
Great product options and availability, easy shopping experience with security.

Date of experience: July 11, 2017
New York
2 reviews
0 helpful votes
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Love the convinience of being able to buy anything I want on one app/store. The shipping is quick and free with prime

Date of experience: July 11, 2017
India
1 review
0 helpful votes
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I ordered 4GB RAM Samsung phone from Amazon but they sent me 2GB RAM phone. I want ti return or exchange that phone and call on their customer support number but they didn't respond me well. Very bad experience with them

Date of experience: July 11, 2017
France
2 reviews
8 helpful votes
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Have contacted them a few tilmes, always a fast solution offered. Its a big firm but it still feels human when you communicate with them.

Date of experience: July 11, 2017
California
11 reviews
27 helpful votes
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Buy from Amazon
July 11, 2017

Buy from Amazon, not the 3rd party sellers, and you will always come up a winner. Great prices, quick and free shipping, quality brands, they have it all!

Date of experience: July 10, 2017