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AmazonReviews 11,105

2.6

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,740
value
1,628
shipping
1,622
returns
1,421
quality
1,538

We monitor reviews for authenticity

California
2 reviews
1 helpful vote
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I have an Amazon Prime account and I've had it for a year. The other day I bought a gift card for $60.00 and when I went to use it, it said there was no money on it. I contacted Amazon and they said the retailer who sold it to me which is CVS, they are responsible. I went back to them( CVS) and they said Amazon was responsible. So I'm out 60 dollars. I'm very very unhappy. I'll be canceling my Amazon account and having all my friends do the same. Do not use Amazon. If you want to get some more information about it from me, please feel free to email at *******@aol.com Thank you for reading this.
Unhappy ex Amazon customer

Date of experience: July 16, 2017
Canada
1 review
0 helpful votes
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Always fast delivery, easy returns and great customer service. I buy our household needs on Amazon. So convenient

Date of experience: July 16, 2017
California
2 reviews
0 helpful votes
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I've never had a problem with Amazon and recently became a Prime member because of my economic status. They're awesome!

Date of experience: July 16, 2017
Michigan
5 reviews
19 helpful votes
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So far, so great!
July 17, 2017

I'm getting a free Amazon Prime trial right now and so far am very impressed. I get free 2 day shipping no matter what the order is, as long as the items are Prime items, and I mean REAL 2 day shipping, including Saturday & Sunday! This includes the Amazon Prime tv too, which is really good. I'm just wondering how they will handle seller errors. I got 5 bags of Rachel Ray grain free dog food, totalling 140 lbs (each bag 28 lbs) and it was listed as $5 each, no shipping, etc. and it has shippedm, but I have a feeling that I'll be getting 5 lb bags, not 28 lb bags, and I will NOT accept a refund. I want what I ordered. The same item from the same seller has been corrected and is now almost $30 for each bag, so it'll be interesting to see how they handle things. If the seller won't honor what they listed, I'm hoping that Amazon will. It wasn't my error! But I won't know the answer until 7/27, and I'm pretty confident that Amazon will do the right thing for me. Regardless, I'm still quite happy with Amazon Prime. How often do you get Sunday deliveries to your front door? Not often! Plus great tv. Can't be beat!

Date of experience: July 16, 2017
GB
3 reviews
23 helpful votes
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Money back
July 16, 2017

I ordered a couple of these new fangle ' Fidget Spinners'
For my grand daughter, but the supplier stopped trading, so Amazon have refunded me costs - the fad has since ' cooled ' considerably, so she's not bothered about not receiving the second item. I get my money back - great service.

Date of experience: July 16, 2017
Nebraska
2 reviews
0 helpful votes
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An often used site
July 16, 2017

I have never had a problem with things i have ordered on amazon. Two day free delivery with prime, even on sundays. My go to site.

Date of experience: July 16, 2017
Rhode Island
2 reviews
5 helpful votes
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They store cookies in your computer to track your web habits and then email you with offers even if you didn't search for the item on amazon. They also sell the info they gather on you.

Date of experience: July 16, 2017
Ireland
1 review
0 helpful votes
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Good stuff
July 16, 2017

Love shopping on amazon its great for everything and the delivery is not to long there great a sorting disputes

Date of experience: July 16, 2017
GB
1 review
0 helpful votes
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Jarder Parasol
July 16, 2017

We are so pleased with this product it outshines any of the standard parasols
We have used over the years, very simple to assemble for male or female.

Have written a review and would like to take advantage of the free offer of the
Outdoor cleaner Spray & Leave 5L

Our address is 70A Rockley Road
Poole
BH15 4HA

Date of experience: July 16, 2017
Kansas
6 reviews
17 helpful votes
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I have used Amazon for multiple purchases and have never had to return an item! Shipping is always as promised, actually have received some items earlier than expected. I use Amazon for price comparison on different categories, some times they meet or beat local retail business, so when the price is right, I order from Amazon. They help to keep the competition in check.

Date of experience: July 15, 2017
Colorado
2 reviews
22 helpful votes
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It wasn't always that way but Amazon now sits on orders it could just as easily send off sooner... and it feels as if it's doing so, on purpose, to punish those who select free shipping. Nobody expects 2 day service but to wait until the last minute to release free shipments is poor form...

If it weren't for this, Amazon would earn five stars from me... I buy lots of used CDs and books (third party sellers are almost ALWAYS faster shippers than Amazon) and the few returns I've had have been processed quickly. As good as it is, the shipping thing sticks in my craw...

Date of experience: July 15, 2017
Texas
11 reviews
7 helpful votes
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Very good
July 15, 2017

I Frequently use amazon, does not always have the best prices, but if they have good service, until today always received the products bought and in the term that were promised.

Date of experience: July 15, 2017
Wisconsin
46 reviews
142 helpful votes
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And I'm loving it. I usually purchase hygiene supplies and electronics from Amazon, but they often have some of the best deals on musical equipment too. Packages arrive in two days so it's not much of a wait. I will probably always be subscribed.

Date of experience: July 15, 2017
Texas
6 reviews
2 helpful votes
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I've been an amazon Prime member for years. I have had the best luck with shipping. Things arrive when they say and in good shape. The one time I had problems, they gave me a gift card. It wasn't even their fault.

Date of experience: July 15, 2017
Texas
4 reviews
0 helpful votes
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Love Amazon
July 15, 2017

Most convenient way to get what I can't find in a store. And with low prices there not much to hate.

Date of experience: July 15, 2017
Arizona
7 reviews
1 helpful vote
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Outstanding
July 15, 2017

Can't say enough good things about Amazon. I am a customer for many years now and never had negative experience. Amazon rocks!

Date of experience: July 15, 2017
Arizona
7 reviews
18 helpful votes
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They don't just say it like so many other online stores but they mean it. Anytime you have an issue with an item purchased you can return it. The only company I have used that really does that!

Date of experience: July 15, 2017
New York
1 review
0 helpful votes
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They are great, I love ordering from amazon. They always ship things on time and any time I need an explanation for something they are very accommodating and efficient.

Date of experience: July 15, 2017
South Carolina
4 reviews
8 helpful votes
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Amazon is Great!
July 15, 2017

I feel free to order from them because they have great customer service. If there is a problem (I only buy Amazon prime items), they will send me a shipping label to return the item. I then purchase a replacement item. As soon as UPS scans they have received the item, Amazon is emailing me to finish processing my return. I don't know any companies who refund before they receive the item.

Date of experience: July 15, 2017
Colorado
2 reviews
10 helpful votes
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I've been using Amazon for over 10 years now and have to say that their customer service is hands down the best one out there and some of the Prime deals are pretty darn sweet! (Too bad they're not as great towards their employees from what I've heard)

Date of experience: July 14, 2017