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Amazon

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Virginia
4 reviews
8 helpful votes
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I like every thing that I order Amazon... the only thing I don't like is a lot of the company on Amazon charge to much for shipping. But other then that I really do like Amazon.

Date of experience: July 21, 2017
Florida
4 reviews
0 helpful votes
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Love Amazon
July 21, 2017

I love that I can order products and have them delivered within a few days. Usually they have the best prices and are my starting point for most purchases (be it for pricing to product information and reviews.)

Date of experience: July 21, 2017
Georgia
6 reviews
9 helpful votes
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I love Amazon!
July 21, 2017

I love purchasing from Amazon using their Prime membership. 2 day shipping is awesome and it is always here in 2 days. I love their return system too where they pay the return shipping! I have nothing bad to say about Amazon and have never had any problems ordering with them!

Date of experience: July 21, 2017
Hong Kong
2 reviews
5 helpful votes
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Great
July 21, 2017

They r great and their royality is great, and they r not cheaters like wish.com. Amazon They understand their customers and it's very trust worthy site

Date of experience: July 21, 2017
Washington
3 reviews
6 helpful votes
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As my title has it we should look not only at the dollar value but also as a society at the long term benefit if any that Amazon provides... besides killing millions of jobs in the last 20 years with a lot more to come i dont see much value in saving few dollars here in there. I would say "dont use them and don't support Bezos desire to make another 60 billion dollars".

Date of experience: July 20, 2017
Belgium
1 review
0 helpful votes
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I love it
July 21, 2017

You know as for a man who work at home, he need online shopping for his daliy live. I find the Amazon.UK or US. I have no tine to go out and go shopping on the local market, so online shopping is my good choice.

Date of experience: July 20, 2017
New Zealand
2 reviews
3 helpful votes
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Excellent Company
July 21, 2017

I have over many years used Amazon UK and Amazon AU. I have always found them to be quick to process my orders and fast delivery. On the rear occasion that there has been a problem I always got a swift solution and on occasion a full refund. I would recommend this company.

Date of experience: July 20, 2017
Texas
4 reviews
11 helpful votes
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Unekbisnes
July 21, 2017

I have ordered from Amazon on numerous occasion for educational and personal items. All items were received as promised and in good condition. Good company.

Date of experience: July 20, 2017
Virginia
2 reviews
0 helpful votes
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I have never had a bad experience with Amazon. They are not perfect - who is? - but if I had a problem it was taken care of with a smile. Most things are cheaper at Amazon.

Date of experience: July 20, 2017
Rhode Island
2 reviews
0 helpful votes
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Handicap Helper
July 20, 2017

I am mobility impaired. Shopping is difficult and painful so anything I can have delivered saves me pain, effort and fatigue. I am a Prime customer and use the Amazon cash back credit card, which produces even lower prices. I buy food, housewares, pet supplies, medicines, clothing, supplements, personal care products etc. I am delighted to be able to save money on my purchasing in so many categories, get home delivery and then also get cash back! I usually order at least three times per week since hardly a day goes by that I don't need something or other. I can't recommend Amazon highly enough to the handicapped.

Date of experience: July 20, 2017
Iowa
4 reviews
3 helpful votes
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I swear, you could get a kidney on there if you looked hard enough! Their customer service is more enjoyable than having a beer with your best friend. They just act HUMAN and seem to actually care about you and your business. Yeah they get a lot of flack, but I love them! At least they don't pretend like they aren't a business with bottom line in mind... Like some walton owned company.

Date of experience: July 20, 2017
New Jersey
3 reviews
2 helpful votes
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Easy to find products of a large range- food to Ceiling fans easy to search and order... so far all good. And easy to return...

Date of experience: July 20, 2017
Michigan
2 reviews
2 helpful votes
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Positive experience
July 20, 2017

Never had a bad experience with amazon, with my bad Groupon experience I will not give 5 stars for a while

Date of experience: July 20, 2017
District of Columbia
1 review
0 helpful votes
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The reviews from third party sellers may be biased. I just received an email from a 3rd party seller, Mambate, asking me to post a review on Amazon and providing me with the url to do so, on a beach tent I had just bought from them via Amazon. It advised me to only do so if I was satisfied, otherwise to respond directly to them. I emailed customer service at Amazon asking if this was condoned and/or prevalent and what action they would take.

Try emailing customer services at Amazon. You can simply cannot. There is a lengthy procedure but no options for general points like this

So. Two things. Their reviews from 3rd parties may be highly biased and when you try to be ever so helpful by forwarding a copy of the 3rd party's email to Amazon, you cannot do so and have to resort to this. Maybe Amazon will read it.

And, think of an opinion poll on whether Americans approve of Trump, asking them only to respond if they are satisfied. It really is terrible.

Date of experience: July 20, 2017
Germany
2 reviews
0 helpful votes
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The best
July 20, 2017

Where to go for things needed and things you didn't know you needed or wanted. Pricing, shipping, options. All GREAT

Date of experience: July 20, 2017
Texas
2 reviews
1 helpful vote
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Yes
July 20, 2017

Amazon amazon amazon amazon amazon amazon amazon amazon amazon amazon amazon amazon amazon amazon amazon amazon amazon

Date of experience: July 19, 2017
Texas
10 reviews
4 helpful votes
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Amazon has been one of my five top sites to visit and actually purchase. Having joined prime I find this an excellent shopping experience. So many bargains, so many deals there's simply nothing that amazon doesn't offer and it's customer service is top notch, very helpful and agreeable toward the customer. A great experience all the way around. Love the delivery service and the product packing is firm and very protective. Amazon is top notch.

Date of experience: July 19, 2017
California
2 reviews
0 helpful votes
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Good stuff
July 20, 2017

Good deals, good customer service and great delivery especially if you are a prime member. Defiantly has something for everyone.

Date of experience: July 19, 2017
California
1 review
0 helpful votes
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Kathleen Archambeau is both an excellent author and educator.

Her latest book, Pride & Joy, has opened my mind to the LGBTQ community.

Her style has kept me captivated. I finish reading and learning about the struggles of one person and their triumph and I am ready to ingest another's.

Way to go "Artists, Icons and Everyday Heroes and thank you Kathleen for bringing their stories to me.

Date of experience: July 19, 2017
Illinois
3 reviews
6 helpful votes
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Amazon offers no shortage of what your looking for. Pink toilet paper? They got it. Bird shirt? Bought it. With fast shipping and worry-free handling, I'll be coming back to Amazon again and again.

Date of experience: July 19, 2017