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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Paid Amazon prime sub worth it for music and TV free delivery on most items clear indication on prices and convenience of one click purchase
This is what $100 a year gets you. Two day delivery on almost anything. Generally, the best prices around, and their customer service is amazing. Returns are never a hassle and free shipping labels are provided. Access to Amazon Music and Amazon Prime movies for free too. No wonder they are growing and becoming #1 over many giant retailers who have been around forever. What's really great is you can do all of this from your home. Amazon truly is as good as it gets!
Amazon has it all! They carry something of everything. I have rarely been disappointed. As a PRIME member, I order most things using prime. Gives immediate shipping, NO fee for items returned (wow!), offers new and used prices. I also am a professional Bookseller on Amazon. I am quite satisfied as a seller, buyer and researcher of prices. Amazon is taking over the retail world. (but let's Keep Macy's!)
Great prices, excellent customer service, great variety, love the reviews. Stand behind what they sell.
Amazon has been fulfilling orders for me for a few years now. When I need something, I immediately go to their website and check out whether they have what I need and the price. I always comparison shop and end up returning to Amazon to order. I am a prime member so I get free shipping and I usually get my order within 4 business days. This company truly seems to have everything that I need. They are easy to use and navigate around to find things. They also suggest things for you, which is often very helpful. And, if something isn't right when you receive your goods, the returns are smooth, easy, and okay to do. I am pleased with the service that our family receives from Amazon and will continue to tell others about them and to do business with them myself. I'm hooked on the one-stop-shopping and quick ship that Amazon gives me and the prices they offer things at. Thanks.
Amazon has it all! It's quick and easy to navigate and shop for all kinds of great items. My last purchase was an army man bottle opener, wifi blue ray player and the book How to Win Friends & Influence People and with Amazon Prime I got free shipping on all. If you haven't used Amazon yet. Do so today!
I use Amazon to order just about everything, and have been with them since the beginning (they even sent me a free thank you coffee mug when I first started ordering). I also have Amazon Prime which offers great original content, plus free books and magazines for my Kindle. Fast delivery, have never had any problems with this site.
I'm very upset because I been trying to get an iPhone from this site and each time I try to pay something goes wrong and then I get locked out! If I were you don't use this site because they emailed me and I emailed them back a few minutes after to verify the situation. This is not what I want.
I have purchased so many products and regular buyer on amazon.in High quality product and fast delivery
I love the ease of navigating Amazon. And I can often find products here that are not available locally. I also like the reviews. I can depend on them.
I'm the IT at a little electronics factory. I do a lot of fast electronics buys to keep the site network running, I have Staples a block away and often ordering from Amazon is the fastest route. And they have a bigger variety.
I have never had a problem returning any thing. I had an item over a year that i did not use, and I was still able to return the item and get a refund. They want you to be happy, And they work hard to make it happen.
I have never had a problem with Amazon and Prime has saved me ALOT of money! There is a huge variety of products available and many are at a discount.
I have been an Amazon shopper for several years. Amazon is great for price comparing for a planned purchase. Unless your need an item right that minute, Amazon is your answer.
Check out the for sale by others on the bottom of the listing. Warehouse deals are always a good buy. Damaged packaging, but I never have had damaged goods.
Quick way to save 10%
I am an avid reader and as I have an Amazon credit card and all my purchases goes to points to purchase more and more. I just love Amazon and can buy anything I need from them and it is delivered to my door. I have Amazon Prime and in two days I have what I ordered. Awesome
I have Amazon Prime and I love it! Products are always as expected and sometimes arrive the same day. Wouldn't recommend though ordering from a third party; there is and item I ordered almost 5 months ago and still haven't received nor has anyone responded to my emails.
Get all my goods quickly, lots of choices, and guarantee of return, if necessary. Been a Prime member for a long time.
We will all be buying from Amazon in the future over every other location. Get used to it. Though service may lack in some purchases, Amazon has changed buying forever. I'm not sure if it is for the best price wise or not as they simply don't have transparency. However, we just have no choice. Amazon will be your main source for purchasing items in the near future whether you like it or not.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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