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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Watch these guys! I ordered several items as a prime member. I get an email about one of the items shipping and notice the invoice amount is 25% higher than it should be. After a little research I notice they have charged me freight. So I decided to call customer service for the US and Canada. Well I get India! Go figure! After a bad connection and language issues customer service went through a long process of wanting to cancel my prime, credit my account and then have me pay for prime again. All I wanted him to do is credit back the freight I was being charged. Needless to say the conversation went south pretty quick and I asked to speak with someone in the US. That's when he got really mad and said " There is no one available for me to speak to and he was cancelling the account'. My response was fine and I hung up the phone.
I have never been a fan of this company and am even less now. I will tell everyone I know about the way they do business and am done the them.
Average service and lagging behind eBay in customer care - bought an item using FBA and really not a good service - only thing that saved them and gave 3 stars is that i bought a business on amazon and know I can do better for my customers learning from their mistakes - they did fix it in the end so 3* it is.
Have used Amazon prime for years for to purchase many products, movies and books. 100% satisfied. Have had two order problems which they took care of immediately and even added extra accessories at no cost.
All my orders on time and never had a problem been using amazon for years for birthday presents xmas presents.
I've been shopping on Amazon for at least 15 years. I started buying all of my books (I read constantly) on Amazon. I used to get the used books for a very good price. They would be delivered to me within a couple of days. Then a few years ago, my husband bought me my 1st Kindle and I have had a ball having books delivered automatically to my device.
The company I work for uses Amazon for all of it's prizes, gifts, office supplies, etc. They even give us Amazon gift cards for bonuses on occasion.
I LOVE AMAZON!
I bought iphone 6s from Amazon and i got delivered before the expected date, Good service offered. Thank you
I find that more and more, I have to try to not buy everything on Amazon! I have to fight my desire to shop on Amazon with my desire to help small businesses.
We have been shopping and buying on Amazon for 4 years.
NEVER a ripoff.
NEVER a scam.
NEVER a regret.
I have purchased numerous items from Amazon. Their customer service, return policy and product quality is the best! I highly recommend them! Shopping with them is a pleasure!
I provide honest reviews from my experience in dealing with a company and Amazon is one of the best I have ever encountered. I have ordered tons of items from them and the items are always just as advertise and the delivery is fast. If other companies I have done business with operated as effective as Amazon I would give them a good rating too, But you have to earn customers ratings.
I have heared a lot about amazon but their delivery is very bad. I got my stuff but it took much more time than amazon promised.
It is one of the best thing happened when it comes to shopping. I like amazon and I believe that Amazon delivers great products.
They are the best and everyone knows this. This post is in fact redundant. If you haven't heard of them... try them haha
Got on Amazon to buy headlamps for my car.
Gave me a "Free Gift", all I had to do was pay shipping.
In the end I went round with a company I never heard of
Over testosterone pills.
Cost me $32 for what I needed and $182 for what I didn't need.
Thanks Amazon!
You'll never get me again!
Obviously, Amazon is freaking amazing. They are just the best and they ever fail to disappoint. Shipping and service is awesome too! I wouldn't be able to live without Amazon, and that's a fact. Ayeeeee
Amazon has created the world's simplist retail experience. It is literally a one top shop, which is easy to use and navigate, fair prices and ofter the best prices.
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