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AmazonReviews 11,105

2.6

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,740
value
1,628
shipping
1,622
returns
1,421
quality
1,538

We monitor reviews for authenticity

Oklahoma
5 reviews
1 helpful vote
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Love and Mad
August 12, 2017

Really i love so much amazon because I earn more money and its my life thanks lot.
I never forget amazon.
With out amazon i cant

Date of experience: August 12, 2017
New Jersey
3 reviews
13 helpful votes
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You can find almost everything there but they DO NOT care what the sellers do. They need tighter controls. Had an awful experience with one, or 2. They also play the switch game. If product isn't available with the seller you choose they send it from another without your knowledge even if it's a different brand etc. I could list 5 more incidents. Not their biggest fan and... please refer to review title.

Date of experience: August 11, 2017
Singapore
1 review
0 helpful votes
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Great place to shop
August 12, 2017

Amazon is my favorite place to shop. I have bought countless item from Amazon and never have had a problem

Date of experience: August 11, 2017
California
1 review
3 helpful votes
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Amazon rocks!
August 11, 2017

Get most of my stuff here - can't beat the quick shipping and sweet prices. Returns/refunds is pretty easy too.

Date of experience: August 11, 2017
Wisconsin
5 reviews
5 helpful votes
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I've found things in their daily deals, continue shopping to get to the free shipping limit, and then lose the sale price. Very aggravating. Also, I don't like them saving my credit card info. I've bought 2 "free" books that weren't free anymore and didn't see it in time to stop clicking the button. Once you click, you've paid $4 or $5 for a "free" ebook.

Date of experience: August 11, 2017
Canada
3 reviews
1 helpful vote
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I live far away from the asian center in my town. I therefore buy a lot of oriental food on Amazon such as shirataki & udon noodles, aged & organic miso, and dried nori snacks They deliver on Sunday free of charge to me as a member. This is true service.

Date of experience: August 11, 2017
Ohio
2 reviews
3 helpful votes
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Great collection of products, best price and awesome service. One of the best website to purchase any product.

Date of experience: August 11, 2017
Canada
2 reviews
0 helpful votes
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Love is On (Ama-z-On)
August 11, 2017

Never bad, always straight forward, quick and good quality products. Returns are no hustle, no question asked. Always I keep an eye of what they advertise. Thank you Ama-z-On

Date of experience: August 11, 2017
VE
2 reviews
0 helpful votes
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Very serious place to shop everything you need. I'm happy with all the purchases I've done through their page

Date of experience: August 10, 2017
Illinois
3 reviews
0 helpful votes
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Amazon is the bomb!
August 11, 2017

Everything that I have bought has come very quickly, Amazon's prime service is so worth the money I am so glad I finally discovered it, going to be a Amazon shopper for life!

Date of experience: August 10, 2017
California
1 review
0 helpful votes
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Scum!
August 10, 2017

Amazon publishing and Kindle do no background work on Publishers they are currently publishing an author who is sitting in jail with felony rape counts against three minors we have contacted Amazon and they said they can do nothing about it big corporate money is more important than the lives of the rapist victims I have instructed everyone I know to cancel their Amazon accounts and not support this type of behavior

Date of experience: August 10, 2017
Missouri
4 reviews
2 helpful votes
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Amazzzzing
August 10, 2017

I have amazon prime which is expensive at first. However, I saved a lot of money from their deals. The company is super realizable and has top notch customer service

Date of experience: August 10, 2017
South Africa
3 reviews
1 helpful vote
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Always tops for me!
August 10, 2017

Amazon is awesome, I have been using them for years. My experiences with Amazon have always been the best. I would highly recommend them to anyone.

Date of experience: August 10, 2017
GB
2 reviews
5 helpful votes
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Good
August 10, 2017

Always a good experience shopping with amazon. Usually fast delivery and reasonably priced. Been shopping on that site for years.

Date of experience: August 10, 2017
India
1 review
1 helpful vote
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SCAM
August 10, 2017

1 month ago i ordered 1 iphone 6s all were going good it said it will be delivered within 5-7 days and received a mail as well stating your order is been confirmed. After 3 days i received a text message stating that my order is on hold due to some issue contact our service center. I tried logging in and check WHAT'S WRONG? But it could allowed me to login stating my account is been locked. LIKE SSLY? After spending almost 4 days on call they said they will start with the shipping thing and after couple of minutes they cancelled my order and they also declined the payment and still the account is blocked. WHY? There were no reason for it when i called service centre they were juz blaming each other with different commitments. At last Amazon Sucks will never buy it agan from amazon...

Date of experience: August 10, 2017
Ohio
3 reviews
0 helpful votes
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Grown too large
August 10, 2017

Ordering on Amazon used to be efficient. Now they just try to sell you Prime. If you don't have Prime, expect a two week shipping time. Time to go back to the big box stores.

Date of experience: August 9, 2017
Florida
4 reviews
1 helpful vote
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So worth it!
August 10, 2017

When I first heard about paying to have Amazon prime I scoffed at that. I am a deal hunter by nature and added fees sounded ridiculously unnecessary. I got a student discount though and was able to try it at half price. I have to say I use it ALL the time. I love the 2-day shipping (usually makes it), the easy and often free returns, the television and movies to watch, the music to listen to, the early sale access, and the customer service is top notch. A few times I had a complaint they squared me away in minutes. I even had an item break shortly after I received it and they took it back no questions asked. They refund you as soon as you ship the item back as well. I know there is more they offer. I feel that it makes this a good deal esp if you are always purchasing items online. If you bought a music subscription service or tv/movie service it would also easily cost as much or more than this alone.

Date of experience: August 9, 2017
Canada
2 reviews
6 helpful votes
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A happy customer!
August 10, 2017

I was hesitant to order form this company but I was SUPER impressed with costs and shipping was SUPER fast. I'll definitely purchase from Amazon in the future :)

Date of experience: August 9, 2017
Illinois
2 reviews
1 helpful vote
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The site sends me a confirmation purchase email and then cancels my purchase for no reason. They cannot get there system to process payments as well as Ebay does.

Date of experience: August 9, 2017
Texas
2 reviews
9 helpful votes
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Great
August 9, 2017

Cant go wrong... credible, reliable, totally top of the line enterprise. Get all the bells and whistles to make it worth your while.

Date of experience: August 9, 2017