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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I enjoy shopping at Amazon. Have been a prime member for 3 years and it pays to be one if you do a lt of shopping. Have noticed recently, that they do not always have the best price like they used to.
So far my experience with Amazon has been great. I am grateful for a respectable company like Amazon. Chip/ Sonya!
I use Amazon all the time, and order very frequently. I primarily use Amazon Prime it for the free two-day shipping, because it saves me so much money when I order. However, my shipment always takes three days to arrive rather than two. Otherwise, I have no complaints. The customer service is amazing, returns are extremely easy to make, and the benefits that come with Amazon Prime, like the early access to sales and the free movies and music is a very good deal.
Have had the best experiences with textbook rentals and some pet meds but otherwise I avoid the site.
Love amazon prime. They make things really convenient its getting harder and harder to find deals on there but the free shipping you get with prime makes up for it!
Always been a great experience. Even dealing with vendors is a breeze on Amazon. The variety and competitive pricing is consistent and ensures a mouse click for most purchases "what does amazon have this product priced at?"
12 years of great experience. Never was disappointed. Great customer service. Easy to find what you want
Amazon is great. I love the prices and the good deals I am able to find on the site I have never had a problem or issue with returns. So far it's all been positive.
Make your life easier because no need to go out and check out the store. Just click and order, then wait for few days. I guarantee it will arrives safely.
Amazon is great for people like me who can't get out. Plus when you do how do you carry things on the bus? They have every thing. I can shop until I drop.
Love Amazon! Huge selections. Fast shipment. Have never had a problem. Not sure how it is to work w their customer service - because I've never had to. Hassle free shopping w excellent service.
When they mess up they make it right, I've only had a problem maybe 2-3 times over the years and they always treated me well, on the whole a great service
Living in SC, I ordered eclipse glasses. Amazon found out that they did not the standards,,,, Sent me e-mail advising me not to use and refunded my $
Follows all the rules and regulates the order and information with security. TOP GUN. Addition information is trying to connect direct-I do not wish to put my card online, but my daughter does without hesitation!
From books to headboards, this site fulfills my wishes. I like the recommendations on the books section/
Never have had issues with Amazon! I have had situations where I have had to return items because they were damaged while being delivered and Amazon was super friendly.
Amazon is known as one of the 2nd best electronic web portals. According to me! It makes commerce totally easy. I really thank Amazon for making lives so easier than before.
I am a Community Manager at an apartment community and for the 2nd time in the past 2 weeks Amazon delivery person left our residents packages outside our leasing office because they were too lazy to deliver them to their customers door. One deliver person literally stated that he is not delivering in the rain and that these Amazon customers can come outside our leasing office and fight for the packages. Every since Amazon started using people off the street to deliver their packages the delivery service has been awful. They are dressed unprofessionally and act rude. Also to try and resolve this over the phone is impossible. I have been transferred 4 times and didn't get anywhere and was not taken seriously. I am very disappointed in Amazon for letting this happen. Every single day they try to bring tons of packages into our leasing office without attempting delivery. P.S. Amazon we do not get paid to do your job.
At first, I had reservations about using Fresh. I thought the prices would be high and was unsure about the quality. After trying it, I wondered why I didn't use it sooner! The prices are competitive, they offer deals, the produce is great quality and customer service is fantastic. There is a monthly fee and worth it. If you're a Prime member, there's no delivery charges for orders over 40.00. This is a great time saver!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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