On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You can get almost anything here, anything you need these guys got you covered, it is a one stop shop for ultimately everything
I have purchased ecodot free of charge yesterday, but now customer service is saying it is an error. How can be Amazon making mistakes like this. I, m prime member and they should recheck all promotions before releasing to their website. I spoke to Scott - customer service supervisor and he is being very rude and simply saying it is a mistake and had cancel my order. They should honor what we have purchased through online. Im no longer trusting Amazon. Simply saying, it is online CRAP.!
I love Amazon, I love Prime - I just hate the fact that a retailer is becoming so big that it will soon take over. My shop small and local guilt sometimes takes over when I run to the computer and place an Amazon order.
I have never had an issue returning merchandise to Amazon, I've never received a wrong order or a damaged order and I've been a customer for years. So I am here to stay as Amazon takes over the earth.
I do not want Amazon drones though. We do not need to be distrubed by hundreds of those noisy bests polluting our air:-)
I have shopped with Amazon for years and every time there has been a problem they have provided exceptional customer service. Most times there is no problem, just fast delivery of what was ordered but when very occasionally something goes wrong they are great always fixing it. One thing that I especially appreciate is the person on the phone has the authority to make it right - reship it or refund it or whatever is needed. It has never taken more than one call to sort a problem out and that really stands out as how it should be done.
Order (from a big range), pay (at competitive prices), get (mostly fast delivery). What's more to say?
I can often find items I can't find in department stores. A lot of times prices are quite a bit cheaper.
Prompt service in delivering items and if a mistake occurs, Amazon sends out return mailing labels without hassles.
Ordered Eclipse glasses on Aug 1 - Aug 1 people! Here it is Friday before eclipse and updated shipping date is Aug 24 (WTF!?!?). To be clear these were not glasses affected by the recall - so no points on that one Amazon
Maybe they weren't prepared and didn't know that an eclipse was happening on Aug 21?
To be fair I have usually received everything I order as expected but c'mon eclipse glasses with almost a 3 week lead time? They kept giving me updates and like a fool I kept believing them (first it was the 7th then by the 11th then 15th then 17th) they even showed the nice little bar that the order was on the way - ha ha!
Not sure what else I could have done - maybe ordered them 3 or 4 months ago? No one has any now so really screwed - again thanks Amazon appreciate it!
So son and I are SOL - was really looking forward to this event.
I'm not going to stop shopping at Amazon (they know it, I know it) - but really really really disappointed on this one!
I buy nearly everything at Amazon. Fast and good. It's true that they do not always have the best price but at least they are fast.
I been shopping in this website for quit a while, and they have very good to me. I have shop for clothes, movies, beauty products and some furniture, and all very decent things. Amazon; tells you and accuracy when is coming, reviews of the product, new or used, different kinds of shipping method, and you even track your order. Many different kinds of thigs you can look for.
It used to be that Amazon had what I wanted and at the best price. Either they have dropped standards or everyone has caught up. I still shop there but they don't get all of my money now. I bought a Samsung tablet yesterday and beat Amazon's price by $100.
They just keep getting better and better! They are my go to site for most of my shopping these days,
I have always had very good experience with my parchases. The good always arrive in very good condition and deliveries soo fast! I have never had to return anything I have ordered.
Fast and furious. It is the first place we think to look for fast, dependable service. When we return items, they process the credit as soon as the item hits the mail, not when it hits their receiving dock. Wow.
Bought a package of SALIMBENE ESPRESSO COFFEE on Amazon.com It's supposed to be the best espresso in the world, at least according to a blind tasting of all kinds of espressos in Europe by CREMA magazine. I am always on the look out for a good espresso and this one is by far the smoothest espresso I have ever drank. It's the most expensive one, but I have to admit it is the best one I have ever had.
Amazon is the place to go for things that you can't find elsewhere online.
When I need a birthday gift in a hurry I send ecard monitory gifts. Great help to me!
Well, this is the best site for buying online products. I Highly recommended this site for online purchasing.
One of my favorite website to shop anything. Great collection of products at best price and outstanding customer service. Love to shop at here again and again.
Best website on line for buying, best prices, packaging and above all... Great customer service. If it isn't listed on Amazon then it doesn't exist! Great job!
If you are an Online shopper Amazon is a staple. Their return policy and willingness to help with bad retailers is one of the reasons I use them often.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Marketplace Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account