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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I bought eyeglass cases that were too large. Had no trouble
Getting a refund - it was very easy to do.
THE best customer care - they always help me out if the item is broken or the shipping takes way too long. 5/5 STARS!
I love Amazon Prime! I like to get my items quickly, and with Prime that is possible. Amazon is always fair and provides refunds when there is a problem with a purchase.
I have made dozens of purchases on Amazon. Each one was quite satisfactory. I always find what I'm looking for at Amazon and it's usually less expensive than on other sites.
Amazon is like a mall on your computer. It has pretty much everything you could need or want and it is cheaper than a mall. Mainly because it is easier to shop; no drive time and the item comes straight to your door. Along with the fact they have great customer service and programs to help businesses online... Like bloggers like me! So; they are one of my top choices for shopping online.
Love Amazon/Amazon Smile, Prime, Drive, etc... For us, Amazon is a great source of purchasing products since we live in a very rural area. Love the 2 day shipping.
I have made many purchases from Amazon and the only problem I've ever had was resolved. Pictures are accurate and prices are declared. Nervous shoppers should pay attention to the shippers information reviews and ratings as I do overall happy with Amazon as a company. Nervous shoppers should pay attention to the shippers information reviews and ratings as I do overall happy with Amazon as a company shipping rates are confirmed and delivery timeline is accurate. Packages of products usually but not always appropriate to the item being shipped. I do not have any unresolved complaints.
I don't have to waste hours in malls any more. Not always the cheapest price but honestly, who cares!
I always find more what I'm searching for and more! Most items are brand new or in mint condition. Every order has arrived promptly and packaged with TLC. Love it!
They help counterfeit sellers in, no questions asked and then throw up their hands when you buy anything and blame it on the buyer
Items ordered received fast and as expected. Web site has many comments from buyer, it help making the right choice
I order lots of items from Amazon and am usually totally satisfied with the products and shipping. My only reservation is they claim to have free shipping with Prime but the products that are available with Prime always cost about $2.00 more. Don'the they think we can figure that out? Why do they call it free shipping?
From clothes to books to gifts, Amazon is a one stop shop site. The reviews on the site helps decipher the good products from the bad ones so you always have an idea of what you're getting.
Use there site to find items and price, with prime i recive my items in a few days always in great condition. Thank you
I have found amazon to be quick helpful and saves me time especially near christmas time, highly reccommend
This is my go to bookstore. I also can check titles instantly anytime. The comprehensiveness of Amazon is unbelievable. I buy 99% of my books and many other things at Amazon. I am also using Kindle on my computer and iPad which means that many of my purchases are migrating to Kindle.
First time amazon prime member, waste of money. I should have listened to some negative reviews. They failed to deliver the package on the said guaranteed date not ONCE but already TWICE and I had been a member just few months back. Not only I wasted my money on the membership but also my time coz I had to wait for the next day to accept the package.
I have made many purchases with Amazon and all have been delivered promptly and correctly. They have also stood behind what they sell if there is a problem.
I just love shopping on Amazon. You cannot beat the quality of their products at such great prices. Add to this a great delivery service and an excellent customer service to make Amazon the ideal online store.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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