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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Washington
3 reviews
4 helpful votes
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Top notch
August 23, 2017

These people got it right. Fast delivery. Great customer service. But I suspect most people know that by now.

Date of experience: August 23, 2017
New Jersey
2 reviews
0 helpful votes
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Excellent service
August 23, 2017

I bought eyeglass cases that were too large. Had no trouble
Getting a refund - it was very easy to do.

Date of experience: August 23, 2017
New Jersey
3 reviews
1 helpful vote
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BEST CUSTOMER CARE
August 23, 2017

THE best customer care - they always help me out if the item is broken or the shipping takes way too long. 5/5 STARS!

Date of experience: August 23, 2017
Texas
6 reviews
8 helpful votes
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Love Amazon
August 23, 2017

I love Amazon Prime! I like to get my items quickly, and with Prime that is possible. Amazon is always fair and provides refunds when there is a problem with a purchase.

Date of experience: August 22, 2017
Texas
2 reviews
0 helpful votes
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I have made dozens of purchases on Amazon. Each one was quite satisfactory. I always find what I'm looking for at Amazon and it's usually less expensive than on other sites.

Date of experience: August 22, 2017
Illinois
3 reviews
0 helpful votes
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Amazon is like a mall on your computer. It has pretty much everything you could need or want and it is cheaper than a mall. Mainly because it is easier to shop; no drive time and the item comes straight to your door. Along with the fact they have great customer service and programs to help businesses online... Like bloggers like me! So; they are one of my top choices for shopping online.

Date of experience: August 22, 2017
District of Columbia
3 reviews
1 helpful vote
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Amazon Rocks!
August 22, 2017

Love Amazon/Amazon Smile, Prime, Drive, etc... For us, Amazon is a great source of purchasing products since we live in a very rural area. Love the 2 day shipping.

Date of experience: August 22, 2017
Missouri
3 reviews
1 helpful vote
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I have made many purchases from Amazon and the only problem I've ever had was resolved. Pictures are accurate and prices are declared. Nervous shoppers should pay attention to the shippers information reviews and ratings as I do overall happy with Amazon as a company. Nervous shoppers should pay attention to the shippers information reviews and ratings as I do overall happy with Amazon as a company shipping rates are confirmed and delivery timeline is accurate. Packages of products usually but not always appropriate to the item being shipped. I do not have any unresolved complaints.

Date of experience: August 22, 2017
Canada
2 reviews
3 helpful votes
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Simply the best
August 22, 2017

I don't have to waste hours in malls any more. Not always the cheapest price but honestly, who cares!

Date of experience: August 22, 2017
Maryland
7 reviews
0 helpful votes
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Fantastic!
August 22, 2017

I always find more what I'm searching for and more! Most items are brand new or in mint condition. Every order has arrived promptly and packaged with TLC. Love it!

Date of experience: August 22, 2017
North Carolina
3 reviews
2 helpful votes
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They help counterfeit sellers in, no questions asked and then throw up their hands when you buy anything and blame it on the buyer

Date of experience: August 22, 2017
Canada
3 reviews
0 helpful votes
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Fast delivery
August 22, 2017

Items ordered received fast and as expected. Web site has many comments from buyer, it help making the right choice

Date of experience: August 22, 2017
North Carolina
2 reviews
0 helpful votes
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I order lots of items from Amazon and am usually totally satisfied with the products and shipping. My only reservation is they claim to have free shipping with Prime but the products that are available with Prime always cost about $2.00 more. Don'the they think we can figure that out? Why do they call it free shipping?

Date of experience: August 22, 2017
Georgia
7 reviews
8 helpful votes
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From clothes to books to gifts, Amazon is a one stop shop site. The reviews on the site helps decipher the good products from the bad ones so you always have an idea of what you're getting.

Date of experience: August 22, 2017
New Jersey
2 reviews
0 helpful votes
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Always open
August 22, 2017

Use there site to find items and price, with prime i recive my items in a few days always in great condition. Thank you

Date of experience: August 22, 2017
GB
2 reviews
0 helpful votes
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Saves time and money
August 22, 2017

I have found amazon to be quick helpful and saves me time especially near christmas time, highly reccommend

Date of experience: August 22, 2017
Illinois
2 reviews
0 helpful votes
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My bookstore
August 22, 2017

This is my go to bookstore. I also can check titles instantly anytime. The comprehensiveness of Amazon is unbelievable. I buy 99% of my books and many other things at Amazon. I am also using Kindle on my computer and iPad which means that many of my purchases are migrating to Kindle.

Date of experience: August 21, 2017
Minnesota
4 reviews
7 helpful votes
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Failed delivery
August 22, 2017

First time amazon prime member, waste of money. I should have listened to some negative reviews. They failed to deliver the package on the said guaranteed date not ONCE but already TWICE and I had been a member just few months back. Not only I wasted my money on the membership but also my time coz I had to wait for the next day to accept the package.

Date of experience: August 21, 2017
Tennessee
2 reviews
0 helpful votes
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Happy CamperI
August 22, 2017

I have made many purchases with Amazon and all have been delivered promptly and correctly. They have also stood behind what they sell if there is a problem.

Date of experience: August 21, 2017
TT
2 reviews
3 helpful votes
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I just love shopping on Amazon. You cannot beat the quality of their products at such great prices. Add to this a great delivery service and an excellent customer service to make Amazon the ideal online store.

Date of experience: August 21, 2017