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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Ireland
2 reviews
6 helpful votes
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Largest selection
August 25, 2017

Amazon has the largest selection. I have bought many items from them and never had a problem. They are good about returns. I will continue to purchase from Amazon.

Date of experience: August 25, 2017
GB
1 review
0 helpful votes
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Prime Has Failed
August 25, 2017

Amazon is the best place for books. But Amazon Prime has failed to deliver in some countries. The shows are not all available in certain regions. THis is a great disappointment

Date of experience: August 25, 2017
South Carolina
3 reviews
0 helpful votes
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Dependable company
August 25, 2017

They are all about customer satisfaction. I have received some products that were not that great and Amazon promptly replaced or refunded for my purchase. I have never had to pay to return an item. I will continue to shop Amazon.

Date of experience: August 25, 2017
Florida
5 reviews
16 helpful votes
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Love coming on here for my books which i pay the $10 a month and i get unlimited books for my kindle app. I also get my electronics here and if i ever have any problems i send it back with no problems.

Date of experience: August 24, 2017
Canada
3 reviews
6 helpful votes
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Good stuff
August 25, 2017

You can find good stuff here, and they ship fast for premium account holders. The look and feel of the site can be improved.

Date of experience: August 24, 2017
Pennsylvania
2 reviews
16 helpful votes
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Legit
August 25, 2017

Great product selection. Quality name brand items. Easy to use. Highly recommend. I'd much rather shop on line with Amazon than hassle the traffic and crowds at the store.

Date of experience: August 24, 2017
North Carolina
5 reviews
17 helpful votes
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I have order from Amazon before and they products were good. It a various of products to choose from. They prices are ok it really depends on what you looking. They do stand behind they products.

Date of experience: August 24, 2017
Maryland
3 reviews
7 helpful votes
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Great shopping
August 24, 2017

You had the product available for net day shipping. I had tried to find this in other places all to no avail.

Date of experience: August 24, 2017
GB
2 reviews
0 helpful votes
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Incredible!
August 24, 2017

So often you search various shops, outlets etc without success, then I turn to Amazon and immediate success, with both quality and pricing. This is always followed by swift delivery, often free, excellent packaging. I remain a very satisfied customer. Very many thanks as always.

Date of experience: August 24, 2017
Canada
3 reviews
1 helpful vote
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My one complaint is that when I order from Amazon, I never know when (or if) my item will arrive.

In one case, I waited two months and then received a "Sorry- out of stock" email.

A friend of our family ordered a Halloween costume that arrived in December. The seller was in North America too.

Date of experience: August 24, 2017
Virginia
2 reviews
0 helpful votes
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Amazon is where I do most of my shopping. Quick delivery, awesome variety and great prices. I use Amazon Prime for music, movies and deals of the day.

Date of experience: August 24, 2017
Georgia
5 reviews
9 helpful votes
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Never had an issue
August 24, 2017

Amazon has always delivered as promised for me. Not always the cheapest price, but dependable. I will continue to use them in the future.

Date of experience: August 24, 2017
Illinois
2 reviews
2 helpful votes
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My most trusted site
August 24, 2017

If everything worked like Amazon does the world would be a better place. I have ordered dozens of items without any issues. Fast shipping, great prices, what more is there?

Date of experience: August 23, 2017
South Carolina
3 reviews
1 helpful vote
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What's abd to say
August 24, 2017

Amazon orders are packed well, shipped quickly. Customer Service is responsive.

Amazon is as American as apple pie!

Date of experience: August 23, 2017
Alaska
3 reviews
0 helpful votes
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Use offten
August 24, 2017

Amazon makes life easy and at a low cost. I have only had to return two items over the past 10 years and they made it easy to complete

Date of experience: August 23, 2017
Pennsylvania
4 reviews
2 helpful votes
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I have always had good experiences with orders. Great prices and great shipping. Can always find the things I am looking for.

Date of experience: August 23, 2017
Philippines
2 reviews
6 helpful votes
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This is where i shop
August 24, 2017

This is the best ever to shop online. Thank you for your continued service to us who is not capable of going to stores physically and so on. Thank you very much

Date of experience: August 23, 2017
Wisconsin
2 reviews
2 helpful votes
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Amazing Amazon!
August 23, 2017

There is honestly nothing bad to say about Amazon! It is cheap, and always offers me the best deals. It also has super fast delivery. They have awesome stuff, and Amazon Prime is also amazing! Nothing else to say, Amazon is handsdown #1.

The only bad thing is that if you really like something, it could come 1-2 months late.

Date of experience: August 23, 2017
Colorado
2 reviews
0 helpful votes
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Best Service!
August 23, 2017

I am a Prime Amazon shopper. I love the fact that the website and mobile apps are super easy to use. I feel like I'm in the largest department store. This store offers upper and lower price point products. I can shop for anyone in my household, personal and home products. My shipping options almost always meet my needs unless I chose a 3rd party supplier. Truly my favorite store.

Date of experience: August 23, 2017
Georgia
2 reviews
4 helpful votes
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Amazon Rocks
August 23, 2017

You can find ANYTHING you need on Amazon, and the two-day delivery for prime members has saved me more than once. Also important - returns are easy, as well. In addition, there are some very interesting shows to watch on Prime, and accessible free music that accommodates most tastes.

Date of experience: August 23, 2017