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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Amazon has the largest selection. I have bought many items from them and never had a problem. They are good about returns. I will continue to purchase from Amazon.
Amazon is the best place for books. But Amazon Prime has failed to deliver in some countries. The shows are not all available in certain regions. THis is a great disappointment
They are all about customer satisfaction. I have received some products that were not that great and Amazon promptly replaced or refunded for my purchase. I have never had to pay to return an item. I will continue to shop Amazon.
Love coming on here for my books which i pay the $10 a month and i get unlimited books for my kindle app. I also get my electronics here and if i ever have any problems i send it back with no problems.
You can find good stuff here, and they ship fast for premium account holders. The look and feel of the site can be improved.
Great product selection. Quality name brand items. Easy to use. Highly recommend. I'd much rather shop on line with Amazon than hassle the traffic and crowds at the store.
I have order from Amazon before and they products were good. It a various of products to choose from. They prices are ok it really depends on what you looking. They do stand behind they products.
You had the product available for net day shipping. I had tried to find this in other places all to no avail.
So often you search various shops, outlets etc without success, then I turn to Amazon and immediate success, with both quality and pricing. This is always followed by swift delivery, often free, excellent packaging. I remain a very satisfied customer. Very many thanks as always.
My one complaint is that when I order from Amazon, I never know when (or if) my item will arrive.
In one case, I waited two months and then received a "Sorry- out of stock" email.
A friend of our family ordered a Halloween costume that arrived in December. The seller was in North America too.
Amazon is where I do most of my shopping. Quick delivery, awesome variety and great prices. I use Amazon Prime for music, movies and deals of the day.
Amazon has always delivered as promised for me. Not always the cheapest price, but dependable. I will continue to use them in the future.
If everything worked like Amazon does the world would be a better place. I have ordered dozens of items without any issues. Fast shipping, great prices, what more is there?
Amazon orders are packed well, shipped quickly. Customer Service is responsive.
Amazon is as American as apple pie!
Amazon makes life easy and at a low cost. I have only had to return two items over the past 10 years and they made it easy to complete
I have always had good experiences with orders. Great prices and great shipping. Can always find the things I am looking for.
This is the best ever to shop online. Thank you for your continued service to us who is not capable of going to stores physically and so on. Thank you very much
There is honestly nothing bad to say about Amazon! It is cheap, and always offers me the best deals. It also has super fast delivery. They have awesome stuff, and Amazon Prime is also amazing! Nothing else to say, Amazon is handsdown #1.
The only bad thing is that if you really like something, it could come 1-2 months late.
I am a Prime Amazon shopper. I love the fact that the website and mobile apps are super easy to use. I feel like I'm in the largest department store. This store offers upper and lower price point products. I can shop for anyone in my household, personal and home products. My shipping options almost always meet my needs unless I chose a 3rd party supplier. Truly my favorite store.
You can find ANYTHING you need on Amazon, and the two-day delivery for prime members has saved me more than once. Also important - returns are easy, as well. In addition, there are some very interesting shows to watch on Prime, and accessible free music that accommodates most tastes.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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