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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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We've had our Prime account for a few years now and we love it. We've purchased all kinds of things including movies, music, craft supplies, shoes, etc. we love the convenience of shopping when we have time and having our purchases delivered to our door. It definitely makes our busy lives easier to manage.
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Being a famous site, app already, it is a wonderful place for getting the most. I buy things *******@amazon. But, what I've preciously found few times is:
1] Delayed service
2] Books: [i] Damaged books [ii] Displaced pages
And not much about mumbling bad about the site. That's real good, try it.
Always good! They ship quickly and their return policy is good. I have never had a problem with them. You can get anything you want on amazon.
I can't say that it is bad. They are making a huge work and definitely worth of 4 stars. But devilery is their weak point.
Great service. Delivery as promised. Would recommend the service to anyone. No hassle. What you see is what you get. No hidden costs and delivery delays. Appreciate the honesty. I love shopping and browsing on Amazon.
I've been disappointed in delivery times of Amazon vendors - some who have simply failed to get original merchandise or warranty replacements picked up for delivery to me, and others who haven't had their products delivered when "estimated" while I can't tell who is to blame.
Amazon is far and above what other retailers should strive for
Excellent customer service, super fast delivery, competitive
Prices and with Prime membership free shipping, they sell
Just about anything you want and have great customer ratings
For reviews of products, in my book, amazon and nordstrom actually care about customer service
I ordered some items from them and they arrived the next day. It was just what I've ordered. I know my mom would love them.
A friend suggested I try out Amazon... basically, I am against the big eating the small but I figured it was fair to try. Been buying from them for over a year now. Prices are really fair and when I have had a problem with a vendor that sells via them they make it right... That really surprised me. I also was thrilled that they are a big supporter of e books of short story writers. Publishers are just not there in that market anymore but Amazon offers short story writer a publishing platform. They are not perfect but are pretty easy to work with and have a good selection.
Great experience every time I order something. Amazon is Dependable, Fast and Easy each time I order from them.
For a fella that lives in the boonies, Amazon has opened up the entire world of commerce to me. I have never had an issue with their vendors.
I have ordered many items from Amazon. They have everything I am looking for typically. They are not always the cheapest, but the customer service is outstanding. I can always return something and get a prompt refund.
Do not just write on review web pages, on their terms and conditions you will find a link to their legal representative where you can file an official dispute and if you have a good case you will win and they will pay the fees. It's Article 6 under legal.
Also send official complaints to the BBB, social media, and the associations of internet business, maybe this will help them improve.
Amazon had been exceedingly bad recently and they do not provide any proper support, they are evidently stealing my money. Could it be that the senior manager is no longer interested in the affairs of the day to day consumers or they are as corrupt as well, I don't know. Whatever it is this needs to become as public as possible I already contacted their arbitrator, I am writing to everyone who may record the incident against them and I advise everyone to do the same.
I have used Amazon often and have been extremely pleased with their print and efficient service. I would recommend them to all my friends.
I was looking for a nice watch to give my niece on her birthday. Found a seller in Amazon, discussed all the details and the product reached me about 3 days later. The watch, though used, looks almost new. The ordering process was flawless.
Nice to order online and have it delivered home. Painless process. While I think it does affect the local job market at the mall, it is the wave of the future and they are doing a great job
I cannot recall when I first started shopping on Amazon but sometime around 2005. I have never been disappointed by their customer service - and that is saying something because I am old enough to recall when customer service was imperative to success. They may not always have the best prices and some of their sellers are a bit skeevey but the customer service has never let me down and I buy 95% of my stuff online!
I love Amazon! I question though why my deliveries are made in the middle of the night. Also they put way out on the drive so they do not trigger the security cameras. Honestly Amazon I will wait until the next morning.
Despite some of the issues I've had with Amazon, I truly love shopping with them. Their customer service has always gone above and beyond for me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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