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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Wisconsin
6 reviews
0 helpful votes
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Great service
August 31, 2017

If you need something it is on Amazon. Fair pricing and cheap shipping keep me coming back. I would recommend them to everyone.

Date of experience: August 31, 2017
Ireland
1 review
1 helpful vote
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Amazon is a huge scam!
August 31, 2017

Amazon is the biggest scam of the century, they make so much money out of their costumers and employees. They try to get as much money from their costumers and avoid as much as they can to provide the service!
The amazon prime is also a huge scam, hey offer free delivery for 8/month, but the free delivery is only available on few items, which makes it totally useless to pay 8/month.

Date of experience: August 31, 2017
Florida
2 reviews
0 helpful votes
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Convenient way to shop w/o hassle of going to a store. Love having items delivered to my front door!

Date of experience: August 31, 2017
Tennessee
3 reviews
21 helpful votes
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Always Pleased
August 31, 2017

I've shopped on Amazon for several years and have never had a bad experience. I have an Amazon credit card and earn points for my purchases. I do my Christmas shopping here and save money by redeeming points I've earned. Very satisfied with Amazon.

Date of experience: August 31, 2017
Illinois
4 reviews
0 helpful votes
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My #1 shopping site!
August 31, 2017

I use Amazon to find products that I'm unfamiliar with as well as to get low prices on the ones I want to buy. The site is easy to use and the service is great, especially if you have a return.

Date of experience: August 31, 2017
Spain
3 reviews
0 helpful votes
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Super fast a secure
August 31, 2017

Very good online shopping. Acceptable price and fast shipping. Big offering of products and a good returns department in the case you need it.

Date of experience: August 30, 2017
Michigan
5 reviews
7 helpful votes
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Its okay but not ok.
August 31, 2017

I ordered online... ONCE. I'm kind of unsure when I will again. Bought a Sim card for an iphone 4s once... and the seller said it should fit... IT DIDN"T.

Date of experience: August 30, 2017
California
3 reviews
7 helpful votes
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Never disappointed
August 31, 2017

Amazon is one of the first places I go to when I'm looking for something. They may not always be the cheapest but the service is always the best. With Prime the orders are always delivered within 2 days in good condition. Kind of makes me wonder if they don't have a deal with the Post Office, UPS and FedEx to handle their packages with care because any place else I receive packages from arrive at least partially mangled. Returns also have never been a problem. I have been doing business on Amazon for over 5 years and it has proven to be #1 in my opinion.

Date of experience: August 30, 2017
Washington
4 reviews
4 helpful votes
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Love it!
August 30, 2017

Only one disappointment so far over 5 years of ordering. From books for college to shoes, clothes and doggie strollers etc. cant remember being disappointed except when i got the bill. Lol

Date of experience: August 30, 2017
Nevada
3 reviews
6 helpful votes
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They rock so far
August 30, 2017

So far all is as described and good deals compaired to buying local. You should think like say auto parts sure they have down the streen right not at parts store but you pay for that convinance. If you dont need part right now and can wait a few days you can save maybe 30 40%. But also sometimes the cheap chineese parts dont last so if install price is large buy good american better in long run.

Date of experience: August 30, 2017
New York
2 reviews
2 helpful votes
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Are you kidding me...
August 30, 2017

Let me just send my paycheck to amazon... That's where it goes anyway...

Price: A
Selection: A
Delivery A+

Here's my Paycheck Amazon thank you...

So frikin broke! But Happy!

Date of experience: August 30, 2017
Thailand
4 reviews
3 helpful votes
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Pretty darned good
August 30, 2017

I've run almost a dozen businesses using products from Amazon for many years. They have the best selection in the world at usually good prices. There have been a few quality problems, but their biggest problem, which they don't seem to want to address, is fake reviews. The Amazon website has, I swear, as many fake product reviews as real ones, and that makes getting screwed all that much easier. Too bad they won't address this -- it has been a major problem for many, many years.

Date of experience: August 30, 2017
Virginia
2 reviews
0 helpful votes
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Easy ordering
August 30, 2017

So easy, so fast if you've got Prime! So much included in membership.
Never had a problem returning.

Date of experience: August 29, 2017
California
2 reviews
1 helpful vote
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Very convenient. Everything I needed is here, the choices online are amazing and I can send gifts more easily. I am always out of budget because I also buy things I do not need. Lol.

Date of experience: August 29, 2017
Washington
4 reviews
0 helpful votes
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Love love love
August 30, 2017

Buy almost everything and anything from Amazon. Finally broke down and went with Prime earlier this year when we got the Fire stick. No disappointments that Amazon hasn't mitigated to our satisfaction.

Date of experience: August 29, 2017
Florida
3 reviews
4 helpful votes
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One word: AWESOME!
Never ever had any issues with 'Amazon. Other online companies need to inquire with Amazon on how to run an honest, genuine successful online business where people's damn money is of concern.

Date of experience: August 29, 2017
Louisiana
1 review
0 helpful votes
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II LOVE YOU AMAZON.COM
August 29, 2017

MY FAMILY HAVE BEEN ORDERING ITEM FOR AMAZON.COM FOR YEARS AND NOT, I SAID NOT, HAD ANY THING GOOD WRONG. I JUST RECIEVE MY ADULT COLORING BOOKS ANY ONE MORE IN ROUTE. TRY AMAZON.COM YOU WILL NOTWANT TO LEAVE. S. T

Date of experience: August 29, 2017
Georgia
2 reviews
5 helpful votes
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Love them
August 29, 2017

Timely idk or care what info they're collecting they're keeping it private & helping me shop & ive got no skeletons in my closet so loving the suggestions & wanting an echo for xmas

Date of experience: August 29, 2017
Washington
2 reviews
0 helpful votes
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I buy a lot from amazon and they stand behind their products even when the sellers don't I like the different types of products they offer

Date of experience: August 29, 2017
South Carolina
1 review
2 helpful votes
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Customer Service
August 29, 2017

Amazon has the absolute best customer service, hands down. I ordered my grandson a Kindle, it quit after a few days. When I called I had one in the mail the next day.

Date of experience: August 29, 2017