Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
If you need something it is on Amazon. Fair pricing and cheap shipping keep me coming back. I would recommend them to everyone.
Amazon is the biggest scam of the century, they make so much money out of their costumers and employees. They try to get as much money from their costumers and avoid as much as they can to provide the service!
The amazon prime is also a huge scam, hey offer free delivery for 8/month, but the free delivery is only available on few items, which makes it totally useless to pay 8/month.
Convenient way to shop w/o hassle of going to a store. Love having items delivered to my front door!
I've shopped on Amazon for several years and have never had a bad experience. I have an Amazon credit card and earn points for my purchases. I do my Christmas shopping here and save money by redeeming points I've earned. Very satisfied with Amazon.
I use Amazon to find products that I'm unfamiliar with as well as to get low prices on the ones I want to buy. The site is easy to use and the service is great, especially if you have a return.
Very good online shopping. Acceptable price and fast shipping. Big offering of products and a good returns department in the case you need it.
I ordered online... ONCE. I'm kind of unsure when I will again. Bought a Sim card for an iphone 4s once... and the seller said it should fit... IT DIDN"T.
Amazon is one of the first places I go to when I'm looking for something. They may not always be the cheapest but the service is always the best. With Prime the orders are always delivered within 2 days in good condition. Kind of makes me wonder if they don't have a deal with the Post Office, UPS and FedEx to handle their packages with care because any place else I receive packages from arrive at least partially mangled. Returns also have never been a problem. I have been doing business on Amazon for over 5 years and it has proven to be #1 in my opinion.
Only one disappointment so far over 5 years of ordering. From books for college to shoes, clothes and doggie strollers etc. cant remember being disappointed except when i got the bill. Lol
So far all is as described and good deals compaired to buying local. You should think like say auto parts sure they have down the streen right not at parts store but you pay for that convinance. If you dont need part right now and can wait a few days you can save maybe 30 40%. But also sometimes the cheap chineese parts dont last so if install price is large buy good american better in long run.
Let me just send my paycheck to amazon... That's where it goes anyway...
Price: A
Selection: A
Delivery A+
Here's my Paycheck Amazon thank you...
So frikin broke! But Happy!
I've run almost a dozen businesses using products from Amazon for many years. They have the best selection in the world at usually good prices. There have been a few quality problems, but their biggest problem, which they don't seem to want to address, is fake reviews. The Amazon website has, I swear, as many fake product reviews as real ones, and that makes getting screwed all that much easier. Too bad they won't address this -- it has been a major problem for many, many years.
So easy, so fast if you've got Prime! So much included in membership.
Never had a problem returning.
Very convenient. Everything I needed is here, the choices online are amazing and I can send gifts more easily. I am always out of budget because I also buy things I do not need. Lol.
Buy almost everything and anything from Amazon. Finally broke down and went with Prime earlier this year when we got the Fire stick. No disappointments that Amazon hasn't mitigated to our satisfaction.
One word: AWESOME!
Never ever had any issues with 'Amazon. Other online companies need to inquire with Amazon on how to run an honest, genuine successful online business where people's damn money is of concern.
MY FAMILY HAVE BEEN ORDERING ITEM FOR AMAZON.COM FOR YEARS AND NOT, I SAID NOT, HAD ANY THING GOOD WRONG. I JUST RECIEVE MY ADULT COLORING BOOKS ANY ONE MORE IN ROUTE. TRY AMAZON.COM YOU WILL NOTWANT TO LEAVE. S. T
Timely idk or care what info they're collecting they're keeping it private & helping me shop & ive got no skeletons in my closet so loving the suggestions & wanting an echo for xmas
I buy a lot from amazon and they stand behind their products even when the sellers don't I like the different types of products they offer
Amazon has the absolute best customer service, hands down. I ordered my grandson a Kindle, it quit after a few days. When I called I had one in the mail the next day.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account