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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Florida
2 reviews
3 helpful votes
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At low prize!
September 5, 2017

I am very much convened that amazon gives product at very low price but some of there clothing apparel does't have that much quality as they quote.

Date of experience: September 4, 2017
Rhode Island
2 reviews
5 helpful votes
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Unfair, obscene fees to sell on Amazon! I have NO doubt he will be the richest man on the earth soon. Greed to excess. E-bay is bad not protection their sellers but at least they let you make a bit of money then you get to return it.

Date of experience: September 4, 2017
Ohio
2 reviews
3 helpful votes
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Awesome!
September 5, 2017

My favorite online shopping site! If you can't find the item you are looking for here, you don't need it lol
Low prices!

Date of experience: September 4, 2017
California
2 reviews
0 helpful votes
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The only way to shop
September 4, 2017

The internet is a wonderful tool and amazon is the way shopping will be done in the future. Good by brink and mortar stores.

Date of experience: September 4, 2017
Utah
2 reviews
0 helpful votes
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Good
September 4, 2017

I can find varieity in Amazon. Lower prices. Good quality. Resposible and serious. Secure. I like amazon.

Date of experience: September 4, 2017
Arizona
2 reviews
0 helpful votes
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A to Z product delivery
September 4, 2017

This the way e commerce business should be running, You should have a product line of everything, and have lots of affiliate to work their $#*! off to drive traffic and sales to your websites.

Date of experience: September 4, 2017
Arizona
3 reviews
1 helpful vote
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I love everything about Amazon prime music, movies, books and free delivery. For one low price. I have recommended it and will continue to recommend Amazon prime.

Date of experience: September 4, 2017
North Carolina
4 reviews
33 helpful votes
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I am confused as to how they have so many 5star reviews. They treat their sellers like trash. I mailed an item off in perfect condition and the buyer wanted to return it for no reason and have me pay the shipping. Of course I complained. Amazon sided with him and this guy kept my item too. Thankfully my credit card company stood behind me and reversed the charge so I wasnt screwed but I wont buy or sell on amazon again. They may be a powerhouse but do it by hurting their sellers.

Date of experience: September 4, 2017
Colorado
1 review
0 helpful votes
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I live in a town in CO for a few months of the year and even though I pay for PRIME Amazon shops to my post office rather than UPS to my home where UPS Is available from other shippers. This is a sneaky way to collect for 2 day shipping and use the inefficient post office for final destination. Walmart delivers to my home... much better.

Date of experience: September 4, 2017
Illinois
3 reviews
9 helpful votes
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Excellent
September 4, 2017

I've purchased many items from Amazon and have never returned one. Delivery usually is within a few days, great choice of products, good pricing, easy payment system. Great on line place to shop.

Date of experience: September 4, 2017
Canada
2 reviews
0 helpful votes
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I love it!
September 4, 2017

I'm addicted to amazon. I love it. So convenient and fast. You can find anything on Amazon, and the prices are fair. I shop on amazon all the time and the stuff I can't find anywhere else, I find on amazon.

Date of experience: September 4, 2017
Canada
2 reviews
3 helpful votes
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Trustworthy
September 4, 2017

Amazon is a trustworthy website. Quality of their product is good and the delivery services are fast.

Date of experience: September 3, 2017
Kentucky
2 reviews
2 helpful votes
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Dependable
September 4, 2017

There is a reason they are successful. If you don't see it then you just a fool. I have to enter 100 characters here? OK Trump make America Great Again.

Date of experience: September 3, 2017
Idaho
2 reviews
2 helpful votes
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I try to buy local and support local businesses, but most of what I need is not sold locally or is way too expensive (focused on tourist dollars). Amazon has the stuff, the service and the reviews I need to make purchases. More than I get locally. I know the impact on local businesses is tough. And it saddens me, but I would have to drive 5 hours to find a town large enough to have the range of things I use. Amazon rules.

Date of experience: September 3, 2017
Philippines
3 reviews
2 helpful votes
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I love It!
September 4, 2017

There is one way of explain how I feel about Amazon Prime. I love it, 2 days delivery and boom, the items are in front of my home. I have been a member of Prime for 5 years now. Considering how much I shop at Amazon I would say it worth every penny

Date of experience: September 3, 2017
California
3 reviews
1 helpful vote
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Easy To Find Products
September 3, 2017

I have purchased items with ease & I have found many items I would not have found if I had just gone to any business in person. I save travel time & gas just going to Amazon. I always find the best prices & choices for what I am searching for.

Date of experience: September 3, 2017
Washington
3 reviews
1 helpful vote
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Awesome
September 3, 2017

You get what you want at the price you want plus in a normal amount of time. It is worth it to get it delivered.

Date of experience: September 3, 2017
Minnesota
2 reviews
0 helpful votes
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Amazing
September 3, 2017

I shop on Amazon all the time, they have great products, great prices, and great customer service. Even when there was a problem with the product they corrected it almost immediately!

Date of experience: September 3, 2017
Tennessee
3 reviews
0 helpful votes
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Amazon is great.
September 3, 2017

I love amazon they have fast delivery to my home. I have never had any problems for any of my purchase's.

Date of experience: September 3, 2017
GB
5 reviews
2 helpful votes
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I bought a pair of RanBan sun glasses they were fake, I can't get a refund because I found out after 8month. Also another time I purchased Vitamin pills from amazon they were fake sugar pills. They need to check their sellers.

Date of experience: September 3, 2017