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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Amazon is truly a lifesaver. I cannot think of one thing I have wanted or needed that I couldn't find on amazon. The prices are cheaper and with Prime shipping is free. I always get my order quick. And the one time I had to return something, it was so smooth that I still can believe it!
Amazon really a king in their niche. I bought lots of items including wallets, cloths and a laptop. All working fine. You guys rock.
Good experience on AMZ. All of my electronic things were bought from them. I am now a Prime Member. Will buy more from it.
You can buy everything you need from them, from food to furniture, from light bulbs to hardware tools. Even bought a car on amazon.
I am always happy with purchases from Amazon. They are fast and the description always meets my expectation of the items ordered. I have ordered books, games, housewares, clothes and shoes and I have never been disappointed.
I like buying from their website and they have a lot of items to choose from. What sets them apart from the rest is the fact that you can buy from them not some seller that works from home.
Always excellent experience no matter what I purchase. Returns when necessary are handled quickly and efficiently and gift items always delivered to the recipient as intended.
Many Veterans are not able to shop in stores so they shop on Amazon. I am one of them. I only take my dog into a few places. I love Amazon and the convenience of it.
Nothing bad to say about Amazon. Ebay is cheaper 9 times out of ten. Can't beat prime, however, it's expensive.
Ready to purchase Allen Edmunds Men's shoes and Amazon inability to actually give you the price instead of a $100-$300 range made me shop elsewhere.
Really like the ease of shopping from Amazon.com. The service is very good and products are delivered when they say it will be there. Thank you.
Never had problem with my complaint. It's sometimes too expensive compared to other stores, but totally worth it, because of customer service :)
They asked me to do a review of their site here, so here I am!
I bought a few items that were "fulfilled by amazon" - never had issues with those.
Stuff here is not the cheapest you can find, but it's very easy to find what you need and order it with a click or two. Convinient:)
My review: 5/5 stars!
Benny
Amazon has made my life really simple, I can order my favorite stuff without any hassles at a very reasonable price.
Buying some items can be a crap shoot, especially things like batteries which are often fake. My most recent transaction was just such a thing. Ordered camcorder batteries and received fakes that wouldn't hold a charge.
I order from this site all the time., fast deliveries. Satisfied with everything i have received. Fast svc.
I had a book I had not returned that was a text book, they took my bosses credit card and charged it. The address was not my address nor phone number nothing. I had his credit card on their for office supplies and they charged my boss's credit card and they said you should of read the terms. What terms not my card!
They are a 1-stop shop for everything. You don't have to deal with shenanigans. If you are not satisfied with your merchandise, you can return it without unnecessary drama.
I love amazon because their prices are usually the best around and include free shipping. Items usually arrive quickly and if you have an issue they will pay for the shipping back to get full refund of the item.
They have the best customer service always! They are resolve any issues whether it is with a return or refund.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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