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Amazon

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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My personal assistant
September 7, 2017

Amazon is truly a lifesaver. I cannot think of one thing I have wanted or needed that I couldn't find on amazon. The prices are cheaper and with Prime shipping is free. I always get my order quick. And the one time I had to return something, it was so smooth that I still can believe it!

Date of experience: September 7, 2017
Nigeria
2 reviews
1 helpful vote
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Very good one.
September 7, 2017

Amazon really a king in their niche. I bought lots of items including wallets, cloths and a laptop. All working fine. You guys rock.

Date of experience: September 7, 2017
California
6 reviews
2 helpful votes
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Good experience
September 7, 2017

Good experience on AMZ. All of my electronic things were bought from them. I am now a Prime Member. Will buy more from it.

Date of experience: September 6, 2017
Romania
4 reviews
2 helpful votes
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Vest shopping site ever
September 7, 2017

You can buy everything you need from them, from food to furniture, from light bulbs to hardware tools. Even bought a car on amazon.

Date of experience: September 6, 2017
Connecticut
3 reviews
7 helpful votes
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Always fast and reliable
September 6, 2017

I am always happy with purchases from Amazon. They are fast and the description always meets my expectation of the items ordered. I have ordered books, games, housewares, clothes and shoes and I have never been disappointed.

Date of experience: September 6, 2017
Virginia
8 reviews
23 helpful votes
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Good Site
September 6, 2017

I like buying from their website and they have a lot of items to choose from. What sets them apart from the rest is the fact that you can buy from them not some seller that works from home.

Date of experience: September 6, 2017
Oregon
2 reviews
1 helpful vote
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No matter what
September 6, 2017

Always excellent experience no matter what I purchase. Returns when necessary are handled quickly and efficiently and gift items always delivered to the recipient as intended.

Date of experience: September 6, 2017
New York
3 reviews
0 helpful votes
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Many Veterans are not able to shop in stores so they shop on Amazon. I am one of them. I only take my dog into a few places. I love Amazon and the convenience of it.

Date of experience: September 6, 2017
Indiana
3 reviews
10 helpful votes
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Always Great
September 6, 2017

Nothing bad to say about Amazon. Ebay is cheaper 9 times out of ten. Can't beat prime, however, it's expensive.

Date of experience: September 6, 2017
Ohio
1 review
0 helpful votes
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Ready to purchase Allen Edmunds Men's shoes and Amazon inability to actually give you the price instead of a $100-$300 range made me shop elsewhere.

Date of experience: September 6, 2017
Ohio
8 reviews
3 helpful votes
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Amazon is amazing
September 6, 2017

Really like the ease of shopping from Amazon.com. The service is very good and products are delivered when they say it will be there. Thank you.

Date of experience: September 6, 2017
Poland
1 review
0 helpful votes
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It's just great
September 6, 2017

Never had problem with my complaint. It's sometimes too expensive compared to other stores, but totally worth it, because of customer service :)

Date of experience: September 6, 2017
Australia
3 reviews
7 helpful votes
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Good
September 6, 2017

They asked me to do a review of their site here, so here I am!

I bought a few items that were "fulfilled by amazon" - never had issues with those.

Stuff here is not the cheapest you can find, but it's very easy to find what you need and order it with a click or two. Convinient:)

My review: 5/5 stars!
Benny

Date of experience: September 6, 2017
Pakistan
4 reviews
1 helpful vote
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Amazon has made my life really simple, I can order my favorite stuff without any hassles at a very reasonable price.

Date of experience: September 5, 2017
Alabama
2 reviews
0 helpful votes
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Buying some items can be a crap shoot, especially things like batteries which are often fake. My most recent transaction was just such a thing. Ordered camcorder batteries and received fakes that wouldn't hold a charge.

Date of experience: September 5, 2017
North Carolina
3 reviews
0 helpful votes
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One of my favorite sites
September 5, 2017

I order from this site all the time., fast deliveries. Satisfied with everything i have received. Fast svc.

Date of experience: September 5, 2017
Texas
4 reviews
14 helpful votes
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Bad Customer Service
September 5, 2017

I had a book I had not returned that was a text book, they took my bosses credit card and charged it. The address was not my address nor phone number nothing. I had his credit card on their for office supplies and they charged my boss's credit card and they said you should of read the terms. What terms not my card!

Date of experience: September 5, 2017
New York
3 reviews
3 helpful votes
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Amazon is awesome!
September 5, 2017

They are a 1-stop shop for everything. You don't have to deal with shenanigans. If you are not satisfied with your merchandise, you can return it without unnecessary drama.

Date of experience: September 5, 2017
California
4 reviews
41 helpful votes
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Always love amazon
September 5, 2017

I love amazon because their prices are usually the best around and include free shipping. Items usually arrive quickly and if you have an issue they will pay for the shipping back to get full refund of the item.

Date of experience: September 5, 2017
Texas
2 reviews
0 helpful votes
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They have the best customer service always! They are resolve any issues whether it is with a return or refund.

Date of experience: September 5, 2017