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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Amazons prime feature is the best way to go in online purchasing. Whether it is the pantry, the videos or the general merchandise, Amazon has proven itself adapt at keeping up with demand. I use the service for my personal purchases as well as my business needs. When I am out in the brick and mortar stores I use the prime service to check the pricing against what is i front of me. Scanning bar codes makes this comparison easy. The fee they charge for this service is minimal and once a year while the savings are constant and outweigh the fee.
Amazon is a great website that sells things for cheap. I have ordered many things off of Amazon and I have only had two problems with the site. The first problem, is that I ordered an item for a gift to my father. In the description it told me that it was a 1000 lumen flashlight (very bright). When I finally received it in the mail ( around a month later) it was nowhere near 1000 lumens. It was MAYBE around 50 lumens. We were both very disappointed considering I spent $20 on a flashlight I could buy at a gas station. The other problem is shipping. I have ordered some items and they have came in around 3 days later and then I have had items that have came in around 2 MONTHS later. Overall, they are a good site but you have to watch out for false advertisement and make sure that you'll be okay with waiting months to receive your package.
Always love amazon, fast delivery, great service, and sometimes, big discount. And as a prime member, I spent lots of money each month.
Not delivery somethings in Russia. Not understanding interface, can`t pay to webmoney. Not recomented buy to Russia
Never an issue to make a return!
Prices are nearly always the best to be found. Products are available and usually delivered with speed. Love being a prime member.
Innovative products fast shipping trustable and reliable good customer care nice shopping experience
Amazon always has the items that I am looking for, and usually at the best prices available online. The items are well packed and shipped very rapidly. If an item is not as expected, it is easily returned!
I've bought many different items on this site, and have been pleased with the variety and cost. My go to shopping site.
A worry that the company is taking over the world, but admit that Prime has been great, watch a lot of movies and TV and my partner seems to order something every other day. The customer service is remarkably great, which I didn't expect, anything goes wrong, they are on it without argument.
I ordered numerous items, and all arrived faster than stated, and in perfect condition! Very pleased!
I always find what I'm looking for and if I've run into problems with an order, it always gets resolved.
I get all my books, the Cheer liquid they don't carry at my local grocery store, dog treats, etc on Amazon. I adore it. Never had the slightest problem and with AmazonPrime, I get everything shipped free in 2 days. It rules!
Amazon is slower shipping since creating Amazon Prime. If you don't have Prime it can take up to 2 weeks to receive order
Ii am getting to the age when I hate to go out to shop. I can find almost anything I want on Amazon. I just have to be careful not to buy too much!
The site is cool to use, the different interfaces make it even more brilliant. I love everything about amazon, the honesty, the customer service etc..
Amazon is awesome. No complaints. Shipment has always been fast and no mistakes. They also carry items that are the same but cheaper than other sites.
I order any and everything from amazon and a prime member. I have had good experience. The items arrive at stated time and havent had any issues
I have order stuff with amazon off & on for years.
As it happens I ordered a product recently & first time ever I didn't get what I order, but they hooked me by given me a credit for the amount & I reordered it.
Have just about everything and if you don't find it, change the search to include the name. They seem to be having a problem with someone their 'accessory' vendors who are very slow and (per this site) have lousy reviews. If you stick to the Prime delivery by Amazon, you can't go wrong.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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