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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I like the opportunity to shop on line in the ease of my home. Think about what I want to buy and go back later and order it. Good delivery!
Amazon is amazing source to find almost any item, the site gives options of many filters to help find specifically what you need, They also make it easy to price match and compare value, by post the same product and similar products purchased by other customers. The site has reliable ratings and reviews by people who actually purchased products. Customer satisfaction is there ultimate goal, and with prime 2 days free shipping, it's a no brainer why they are one of the best companies in the U. S
These people understand wants, needs and customer service. They do what they say they will do. If something goes wrong they actually care and go above and beyond to fix any error or problem.
Great easy shopping online get it next day free with prime usually lower prices then retail. $99 is worth it wish they had free music with the membership.
Like everyone else, I shop here all the time and they always have great service and easy returns. Sometimes their used warehouse goods aren't that good, but as I said, returns are very easy with Amazon.
Their prime service is the best. One star less because their prime videos are old and lack content. Good customer service too.
Use a lot, easy and Fast! I have used this site quite often from Prim shopping to Amazon Movies and is so convenient and the 2 day shipping, sometimes "next day" is spot on super.
I never trust online business. I don't like service and return policy.it is very easy to buy but hard to get money back and online order is not that much quality what we think or except. I got one item from that I wanted to return but they said this kind of product can't be return.
If they don't have it, they know where to get it. Prime is so worth it. Relatively problem free. When there was a glitch, they straightened it out very quickly and efficiently.
I always buy items from Amazon so far never had any problems, and items are exactly what was advertised
Amazon has a lot to offer, that's for sure. However, I try not to order much that's either sold/shipped by Amazon or fulfilled by Amazon because they play too much with their shipping.
The last few orders I placed on Amazon that were either sold/fulfilled by Amazon took longer than a week just to get shipped. Most businesses can manage to ship out in-stock items in one business day, two tops. However, I've had Amazon wait 9 business days to ship, while my order's status has said "preparing for shipment" for 4 days. As I'm not Prime member, I feel like they do this on purpose so you'll have to wait upward of a week to get your items because they know that if they ship your items out the next business day, USPS will usually deliver in about 3 days, so why pay for Prime for a one day difference?
I never have this issue when I order items sold by a third party. I've even called Amazon about why it was taking days to "prepare my shipment" but even they couldn't tell me why or even what the real status of my order was. Oddly enough, after first telling me that my order didn't go through due to a server issue to the items just not being in stock, about one hour later, my order shipped out from a city about 60 miles away from me. My order was delivered the next morning in a box that was way too big and not even taped all the way shut.
Order from trusted third-party sellers. You'll have the best experience that way if you're not a Prime member.
It's the best thing in the shopping world. They've got it all (just about) at usually the best price out there, EVERY DAY!
And things on sale too. If the price changes you'll be notified in your cart. Become a prime member ($99/yr) and save a bundle in shipping and get it in 2 days plus all kinds of benefits too. Great customer service and A-Z guarantee. I LOVE IT and couldn't do without It.
Some times they use products from low level businesses who wants to make a quick buck and they cause a lot of problems. I had ordered a product- 1000 lumen LED lam. But I was sent another product, half the price. Probably they ran out and sent a similar item thinking that I may not notice it. The product arrived late, though I paid about 20% of the cost of the product for shipping. I had to spend a lot of time calling and talking to customer service an then arranging for a return label. They should have compensated for the time I had spent, for late arrival of the product and wrong product sent. That is why i never became a prime meber.
Amazon has the largest selection, the fastest delivery and the best prices. For frustration free shopping you will be truly satisfied and will keep coming back.
Hate that it doesn't ship to all countries. Wanted to send a present straight to my friends and couldn't
Excellent selection of products, great prices, free 2 day shipping ( with Prime membership) and great customer service. Why would you shop anywhere else.
I have been purchasing through AMAZON for some time now and have been very happy with their products and services. I have purchased a few products that I was unhappy with and that were not very good however, Amazon's return policy is very good, which left me very satisfied.
Joining Amazon prime best thing I ever did! FREE SHIPPING! And I'm always amazed at how quickly I receive my products!
I love Alexa so much I bought two for myself and have bought many as gifts. If I don't get a box from Amazon at least once a week I'm not living.
I often order items using this company and have always had a very efficient service,. The majority of items have arrived within delivery times promised and as described. On the 2 occasions when this didn't happen the company helped me raise concerns with the seller and the matter was resolved promptly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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