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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
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Not perfect due to some unscrupulous sellers and phony reviews, but hopefully they'll weed them out eventually.
Excellent service and return/refund policy.
Prime shipping is great.
I used them less until we got prime and now I find I order from them more. I have had issues with things not being delivered and getting refunds back but overall the items ordered do arrive and are as described. I do not think that they find the best deals for me and their search options are not helpful to narrow the search to the items you are seeking. Often I have seen that an items is advertised at a lower price than you end up paying and that is annoying. For example, you find a hat and the small size is cheap but the medium size is 2x the price of the small. There is not reason for such a price difference. Other times you see something for $4 and click on it only to find that the $4 is not an option at all and the cheapest color/size/etc is $6 for example soo... find what you need and then still price compare.
I've just them in the past and recently signed up to their Prime membership, so we shall see if they are as good or better!
These guys are tops. Sometimes they are a little pricier than the other guy, but mostly they have good stuff at a good price. And they have good customer service, I think, as I never had to use customer service here.
If you buy a lot here, then Prime is a good deal.
Received my product very quickly - as ordered and it was a name brand item that was not some knockoff from another country - Thank you Amazon
The best website to shop. Easy to navigate, search, create an account and get most of the items you want/need. I love the payment method. I don't have to go to third parties to pay and delivery is very predictable. Always on time.
I have been able to solve all queries by myself.
Customer service at its best with Amazon. When we are not satisfied returns and money back every time.
Phone people are informed, helpful and always courteous. I even have my son purchasing from Amazon as he drives long distance semis and has no time to shop. Amazon is his new lifeline to shopping. He absolutely loves it...
Thank you amazon for the continueing great service and products!
My cousin gave me my first year of Prime as a gift, and now I can't imagine life without it. I shop Amazon several times a month. Shipping is always as promised or faster, merchants are very responsive, and I save so much money on great quality products. The only time I ever had an issue, customer service was immediately available by phone and straightened everything out immediately. I always price check with eBay, and most of the time now Amazon with Prime is the much better deal. Totally recommend.
Amazon is a great site for online shopping
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Great prices, great packaging, always receive items promply, easy returns if needed. Always dependable!
I love Amazon! So convenient for things that aren't perishable. I love getting my dog food on there. I order it through Alexa and usually, in just a day it's on my doorstep. I'm living in the future haha!
I love amazon because I feel I can trust the reviews on there. I go to the site often just to see what people are saying about something before I buy it. I look for the verified purchaser reviews and get the truth about products. This has saved me countless times from buying something that is not worth the money. I also like that I have a choice of sellers to pick from if I want to get a used book and not overpay for it. The selection at amazon cannot be matched anywhere. I also recently paid for an annual subscription to amazon prime and am loving that as well. Not only do I get free 2-day shipping on a lot of stuff, I get the movies and tv shows, free kindle books and music streaming included. This is the best deal out there at $99 per year.
99% of all the orders I've had on Amazon were perfect with no issues. However, beware that Amazon may complete your order with an invalid payment method and then send your bill to a collections agency. I don't know if they still do this, but it has happened to me in the past.
I have never been disappointed with any purchase or assistance I've had with Amazon. They are to be commended on their products and service. Thank you Amazon.
Amazon is good, but the Prime rate prices differ from other prices, and that upsets me somewhat. I then go and check out Walmart, and can usually find a better price. I don't think that Prime members should get their merchandise cheaper than other customers. It's a slap in the face for other loyal customers.
Amazon may be a big brand but its delivery is unnecessary slow. I think they should give more discounts on books on special festive seasons.
I love this service, good customer service as well. Always shopping there. So wide renge of items. Every time I'm on Amazon I find nearly everything I am looking for.
Amazon just does stuff right and fast. Almost always the best price. My goto online shop.
As a prime member, my customer service always is very good.
I really like to buy stuff on Amazon. They have a great selection and decent prices. They also offer free shipping on some of their items or if you spend $35 or more. I also
Use them to compare prices or to find out what stuff is worth. Thumbs up 4 me!
I ordered a blender from their website and had it delivered to my home in slightly under 48 hours. Have juiced with the item once and am happy with the progress so far. The customer service for the seller could have been better through
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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