AmazonReviews 11,108

I was a Amazon prime customer. I ordered a surface pro 4 laptop and keyboard worth £2300 for next day delivery and was waiting at home eagerly awaiting delivery. It never arrived and when I checked the status on Amazon website, I was shocked to see the status updated as delivered and parcel handed over to the residents at my address. Nobody rang my door bell or knocked. I was home just to receive the delivery.

Now I am entangled in an unnecessary dispute resolution involving american express and amazon. Amazon hasn't so far provided any proof of who signed for the parcel. Every time I call them I reach a new customer service rep who keeps saying they will get back to me within 48 hrs. And later send an email saying the parcel has been delivered to my address.

I have cancelled my prime membership since then and still awaiting a resolution for this and kicking myself as to why i didn't walk into the nearest John Lewis showroom and buy the item like I normally do.

BITTERNESS OF POOR QUALITY REMAINS LONG AFTER THE SWEETNESS OF LOW PRICE IS FORGOTTEN!

Now I am left with no laptop and out of pocket by £2300 pounds and bitter a dispute. Feel like an Idiot!

Anand.

Amazon was my first online shopping experience and it was amazing. You placed your order and it arrived in a matter of days, it was exactly what you paid for w/o any worries. Then they started the Prime services, you pay $100.00 a year up front, get two day delivery, some Kindle book discounts and their TV shows. For me even though I probably spend close to a hundred in shipping, I don't want to be told to pay this amount and " you'll get better service from us!" So now if your not a Prime customer, your shipping can take days to weeks to arrive (if at all). Many times you deal with new seller's, and your order never comes. Amazon has purchased a newspaper, they've ventured into making movies, debating purchasing pharmaceutical and the one thing that got them started their losing focus on, great deals from reputable sellers and great shipping. If you stretch yourself to thin, you fall apart and their services are doing that. I ordered an item 4 times, from 4 different seller's, it took 2 months and it never came. Amazon did refund my money back through their A-Z customer service, but all I wanted was my item! Now after all these years of being a dedicated customer, I'm looking for another place to shop.

Being a seller in Amazon's marketplace is now a bit of a joke. Like eBay, it's been one round of 'compliance' after another, sometimes due to EU rules treating everyone as potential money-laundering terrorists.

As a seller, I was working for peanuts, as the competition is so great and the 15% commission excessive.

With increasing use of Amazon's FBA (fulfilled by Amazon), I was increasingly failing to win the 'Buy Box' and so losing out on orders, as many people don't bother to compare prices and sellers. Even when I was cheapest and with 100% feedback, Amazon and FBA sellers were just about always, if not always, rewarded with the Buy Box.

From now on, I am going to try to grow my brand without Amazon. For one thing, customer loyalty is almost zero with Amazon marketplace.

The danger for consumers is that, because Amazon has been happy to work for next to no profit for years, they are able to undercut almost everyone. And because of Amazon's vast reach, many businesses feel that they have to sell there, often selling at lower prices than on their own website, despite Amazon's charges.

The consequence could be that in another decade or two, nearly all internet sales are handled through third party sites like eBay and Amazon. Businesses will basically no longer be independent, increasing merchandise will be banned as they are deemed politically incorrect (such as all Confederate flag items, as just one example).

They will be able to set prices by setting their fees and we will only have easy access to the books they think we ought to read and the music and films we should own and the food we should eat.

Join me in boycotting Amazon, as a seller and as a buyer, otherwise we will be at the mercy of these kind of companies and in my experience, they don't do much in the way of mercy.

ALWAYS read the reviews of a product first. Specially the one star reviews. If there are too many of them, find another maker of the product you are seeking to buy. One with more five star reviews than one star. You have to do your own homework first. You have to be your own advocate. Even if I am not going to be buying from them, they are the first place I go to for reviews.
I have never had a problem with Amazon. Amazon listens to those one star reviews. If there are more one stars than five stars, the product is removed.