AmazonReviews 11,108

I appreciate that more business are getting competitive with the quick-shipping and multi-department offerings, but nothing beats Amazon. We very easily make up for the prime fees every year with the free one and two day shipping and streaming services. The one-day shipping has helped me in a pinch multiple times, and their customer service truly cannot be beat! And no, I am not an amazon employee - just a busy mom who doesn't have time to shop and appreciates a company that still makes customer service a priority :)

My family has used Amazon Canada to place numerous orders. Some of the products are sold through Amazon some are sold through other vendors. We try to make sure the products we order are done through Amazon because they always back the products. Anytime we haven't been satisfied with an order we have contacted Amazon and they have always fixed the problem right away without any hassle or wait. We have always been very happy with how fast we have received our order or received a refund for an order we weren't happy with. 99% of the time we have been very happy with our orders but knowing the refund or exchange process is so simple makes us always feel confident placing an order plus the prices are amazing!

I have been an avid prime member for some time now but I am so done. In the last two months they have apparently lost two if my shipments and are unaware they have until I call asking where my items are.
I pay for prime to have them hear on time... they were supposed to arrive 4 days ago and I gave it a few extra days and called and they said 4 out if the 5 times are just sitting on the shelf and one got lost, okay cool well why hasn't anyone told me that as I am sitting here waiting for them!? Also the customer service knows nothing, the supervisor said she had to leave a letter for the people who actually ship the things off a shelf, a letter are you kidding me your a billion dollar company and still only communicate by letter to them!?
I don't know why I wasn't informed, I just don't get it. They seriously have no communication, she said this does not happen often well like I said it's happened twice in just two months and I'm over it and them. I was so shocked that supervisor knew nothing. Needless to say we are supposedly getting our money back. Good, I'll take it elsewhere.

I work with another businessperson who purchases all her items through Amazon. She introduced me to the site by saying that she trusts Amazon to put her credit card there and know that it's safe. She has access to everything she needs for her Belly Casting Business, her husband's Yachting Business, my Calligraphy Business, and at prices we all agree with; we don't get it unless we can get it at Amazon! Safe, secure, easy, accessible, reasonably prices, endless options and varieties of items to choose from. I personally like the 'Related' items associated with my current search.

I'm like other people in the world who shops everything in Amazon, every single purchase went smoothly until the last one, I ordered cat litter with my student prime membership, It does arrive one day later, but the time I assemble it, it's already broken, I sent complaint about it, complete with proof picture that it's broken. Apparently, they won't accept it just because I spend less than $50 or I used the free prime membership. So basically I couldn't warn another customer that the products are not good just because I didn't spend enough on that website? Enough said this is the last time I order something on Amazon.