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Amazon

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

California
5 reviews
3 helpful votes
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Makes Shopping a Snap
October 5, 2017

Due to the ease of shopping on Amazon, I now hesitate to have to shop on other sites because then you have to make new accounts and enter all your info again. Amazon is so easy and they do try to stand behind your purchases, at least for 30 days. I do prefer to purchase expensive items at Costco, Kohls or Bed Bath & Beyond due to their long return policies, but for everything else Amazon is my go to shopping place.

Date of experience: October 5, 2017
California
3 reviews
3 helpful votes
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The best part is the reviews - when Amazon is not paid to take the honest ones down (cough cough Hillary Clinton's books... cough cough...)

Date of experience: October 4, 2017
South Carolina
13 reviews
19 helpful votes
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Shopping thru Amazon is easy and rewarding. They have everything from A to Z. Items that fit your budget.

Date of experience: October 4, 2017
Georgia
2 reviews
1 helpful vote
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Good
October 4, 2017

Excellent service
My delivery always arrive on time
Free shipping absolutely helps
Now I'm hooked for good good prices as well

Date of experience: October 4, 2017
Maryland
3 reviews
3 helpful votes
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INAWE
October 4, 2017

Became an Amazon Prime member by accident, but can't imagine not having it. The scope of what you can obtain is amazing and the quick delivery is wonderful. It is so easy to order quality goods that are not available in my local stores. Doing price comparison with local sources frequently reveals bargains.

Date of experience: October 4, 2017
Canada
2 reviews
5 helpful votes
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Never experience a 'serious' problem with amazon, if you don't think much of Amazon, you never deal with the real evil companies out there on the net.

Date of experience: October 4, 2017
Ohio
2 reviews
6 helpful votes
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Good
October 4, 2017

Prompt delivery and easy return and refund. I always purchase from Amazon. The goods are usually in good quality at delivery and even if there is a problem, it is easily addressed and refund/return is easy.

Date of experience: October 4, 2017
GB
3 reviews
1 helpful vote
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Amazon is always ready to solve any issues with professionalism. They have the customers welfare at heart at all times

Date of experience: October 4, 2017
GB
2 reviews
1 helpful vote
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Good for most items
October 4, 2017

I've purchased many items from Amazon, and I can't complain about most of them> However, you do get the odd item which is cheaper elsewhere.

Date of experience: October 4, 2017
Corinne L.
Canada
3 reviews
1 helpful vote
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Amazon literally pioneered online shopping. I've been with them for many years and they have never disappointed me. Packages came on time and the delivery was always within a couple of days. Always positives, never negatives when dealing with the website. Overall, completely recommend to anyone who wants to buy things online!

Date of experience: October 4, 2017
Minnesota
3 reviews
1 helpful vote
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Despite their recent customer issues and bad press stories, Amazon is still leading the way when it comes to online shopping. They make ordering, returns, and customer questions a breeze.

Date of experience: October 4, 2017
Michigan
14 reviews
30 helpful votes
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Amazon is average
October 4, 2017

I don't hate Amazon but sometimes Amazon gets to involved and I am forced to put in at least 100 words to describe my shopping experience and for the first time in my life I am at a loss for words. Mea culp? I am not blaming anyone but myself as I am the author of my own folly. Thank you~for listening. Paul

Date of experience: October 4, 2017
India
1 review
0 helpful votes
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Amazon is one of the best platform to buy any products. It provides us many offers and discounts. So this is very best site to buy best. And it is very secure to buy any product.

Date of experience: October 4, 2017
GB
2 reviews
1 helpful vote
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Amazing
October 4, 2017

Love Amazon, makes life... easier... sometimes you just need to get things with as little fuss as possible. A visit to the shopping centres can be enjoyable once in a while... but Amazon makes everything simple and straight forward.

Date of experience: October 4, 2017
Germany
1 review
0 helpful votes
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Awesome
October 4, 2017

They are the best! Every time I have bought or ordered anything its been on time and perfect. They are the best for online shopping.

Date of experience: October 4, 2017
Italy
2 reviews
1 helpful vote
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You find everything you saw and even more - there are also many new useful services, such as amazon pantry - beautiful

Date of experience: October 4, 2017
GB
1 review
0 helpful votes
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Best experience
October 4, 2017

I've ordered a lot of stuff from amazon and never had any problems with the product I got. Now wating for Twitch's goodies to be available at normal price in UK :)

Date of experience: October 3, 2017
Massachusetts
2 reviews
0 helpful votes
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No trouble
October 4, 2017

I've ordered quite a bit from amazon. Never a problem. No trouble with returns either. I'm sure to order more with the holidays coming.

Date of experience: October 3, 2017
New Jersey
6 reviews
2 helpful votes
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Always on this
October 3, 2017

I am a regular amazon shopper, I always find what I need here and at a cheaper price and for some odd reason I get next day delivery or very fast delivery so no issues... Good Job

Date of experience: October 3, 2017
New York
2 reviews
1 helpful vote
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Great research, prices and indefatigable help lines!
There are huge shopping options, product options, and two day shipping.

Date of experience: October 3, 2017