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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Due to the ease of shopping on Amazon, I now hesitate to have to shop on other sites because then you have to make new accounts and enter all your info again. Amazon is so easy and they do try to stand behind your purchases, at least for 30 days. I do prefer to purchase expensive items at Costco, Kohls or Bed Bath & Beyond due to their long return policies, but for everything else Amazon is my go to shopping place.
The best part is the reviews - when Amazon is not paid to take the honest ones down (cough cough Hillary Clinton's books... cough cough...)
Shopping thru Amazon is easy and rewarding. They have everything from A to Z. Items that fit your budget.
Became an Amazon Prime member by accident, but can't imagine not having it. The scope of what you can obtain is amazing and the quick delivery is wonderful. It is so easy to order quality goods that are not available in my local stores. Doing price comparison with local sources frequently reveals bargains.
Never experience a 'serious' problem with amazon, if you don't think much of Amazon, you never deal with the real evil companies out there on the net.
Prompt delivery and easy return and refund. I always purchase from Amazon. The goods are usually in good quality at delivery and even if there is a problem, it is easily addressed and refund/return is easy.
Amazon is always ready to solve any issues with professionalism. They have the customers welfare at heart at all times
I've purchased many items from Amazon, and I can't complain about most of them> However, you do get the odd item which is cheaper elsewhere.
Amazon literally pioneered online shopping. I've been with them for many years and they have never disappointed me. Packages came on time and the delivery was always within a couple of days. Always positives, never negatives when dealing with the website. Overall, completely recommend to anyone who wants to buy things online!
Despite their recent customer issues and bad press stories, Amazon is still leading the way when it comes to online shopping. They make ordering, returns, and customer questions a breeze.
I don't hate Amazon but sometimes Amazon gets to involved and I am forced to put in at least 100 words to describe my shopping experience and for the first time in my life I am at a loss for words. Mea culp? I am not blaming anyone but myself as I am the author of my own folly. Thank you~for listening. Paul
Amazon is one of the best platform to buy any products. It provides us many offers and discounts. So this is very best site to buy best. And it is very secure to buy any product.
Love Amazon, makes life... easier... sometimes you just need to get things with as little fuss as possible. A visit to the shopping centres can be enjoyable once in a while... but Amazon makes everything simple and straight forward.
They are the best! Every time I have bought or ordered anything its been on time and perfect. They are the best for online shopping.
You find everything you saw and even more - there are also many new useful services, such as amazon pantry - beautiful
I've ordered a lot of stuff from amazon and never had any problems with the product I got. Now wating for Twitch's goodies to be available at normal price in UK :)
I've ordered quite a bit from amazon. Never a problem. No trouble with returns either. I'm sure to order more with the holidays coming.
I am a regular amazon shopper, I always find what I need here and at a cheaper price and for some odd reason I get next day delivery or very fast delivery so no issues... Good Job
Great research, prices and indefatigable help lines!
There are huge shopping options, product options, and two day shipping.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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