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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Why does this company expect customers to answer questions about products?
Try to find how to reach customer service. Time yourself until you find a link. Once you reach them, you must stay on the phone until the problem is resolved. You will give up most of the time and decide it's not worth it.
Pay for Prime--2 days delivery, right? Except when it's not. There are so many exceptions. Each unit of Amazon has it's own rules and you get an order together, each is shipped with different rules, and you find you didn't meet the minimums for each. YOu must study and understand the way the company slices itself up before placing an order. Want to know the guarantee on an item? Good luck.
I buy almost everything through Amazon. The customer service, return policies, fast shipping, warehouse deals, real customer reviews, and Prime benefits. What's not to like?
I've now become more cognizant checking prices against other competitors prior to making online purchases. It's a double edge sword - support long-standing companies or shop for lower pricing on Amazon. I have a love/hate relationship with Amazon. I hate the fact that I love shopping with them.
Who doesn't love amazon? And if you type in Amazon Clearance then you can find deals that are under 3.00. Plus with prime you get free shipping. It's hard to go wrong with amazon.
Anything I have ever ordered has been delivered on a timely basis and has been of good quality. I've ordered ink, books, clothing, accessories and kitchen goods. Never a problem.
I love Amazon, I've orderd so much through them, and a lot of times it arrives the next day, great service. Only negative is watch what the sellers charge for p+p some are free but others take advantage, such as a small stocking filler might be £1.00 but p+p is £3.00! And if you're ordering multiples they want to charge that with each cheap item (NOT SO CHEAP) other than that I shall continue to use them
New update your customer care team
Us On Call. *******7251. Amazon customer care number *******7251.
On line shopping and other problems places call me
Us on Call... *******251...
Two years ago i ordered a laptop the payment went thru from my bank i even saw it in my statement i never recieved the laptop, i tried to settle with my bank stupid bank wasnt help at all they said they cant do anything bout it because i authorized the order, and amazon saying it was refunded... I dont pursue anymore. Not woth of my stress!
Consistently good prices, no-cost shipping, selection, and value. But I don't use them if I can get it locally for a decent price: I don't want Jeff Bezos taking over the world (and he'd do it in a heartbeat - the man is an egomaniac, just like Bill Gates).
My experience with Amazon has been always positive. Very few products did not go well and the procedure to send them back was easy and inexpensive.
The convenience of Amazon Prime has prompted me to buy numerous items that I really enjoy, but would probably have never thought of, or researched, without their ease of access. It's success has revolutionized shopping by causing their brick-and-mortar competitors to introduce free shipping and virtually instantaneous product delivery.
I have purchased a lot of merchandise on AMAZON and have been treated very fairly. Will keep buying.
Never had a bad one and the options seem limitless. Can't beat Amazon Prime for delivery of items either.
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I have always had excellent experiences. Even on having a return or warranty issues. Have been shopping with Amazon for approximately 7 years.
Amazon is my favorite go to site for Christmas toys, fast shipping, excellent prices. I use Amazon site for a good deal of purchases.
I've been shopping at Amazon for years and am very satisfied with my experiences with them... purchase mostly books and music...
As a thrifty shopper and there is always a need for things. This is the first place I check and then compare every other place to here. I have bought CD's, books, dog supplies, automobile parts and accessories, household small appliances and gadgets. I have even bought toiletries from them. And if you don't like something, as happens from time to time, they will take it back and the return process is super easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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