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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I have save a lot of money by shopping at Amazon versus shopping in a store. I don't have to drive anywhere, and most importantly, I don't purchase impulse items like I would in a store. Prime is worth every penny
Amazon is the greatest site ever. I have never returned anything that I ordered. The quickest service possible, and have always stood behind everything they sell.
I have purchased many items on Prime. Love the free shipping and 2 days to receive purchase. The prices are always better than other sites especially books. I have never had to return anything. So glad to be a member!
This is my go to site for ordering everything I need. Their service is good and they stand behind their products. I order books, clothes, shoes, toys... well you name it and Amazon has it. I truly appreciate their service. I have a prime membership and it is so worth the cost.
I love then quick delivery, great service. They stand behind their name and are eager to help the customers, and they work for the customers!
Amazon is a good example of a strictly online business. I don't remember a problem with a purchase, that took more than a few days to settle. Others' reviews of a 1 star... not so good, and I am in the same position with another, unnamed, well known business for home goods. Okay--it's Houzz. Corruption I never knew I'm still enduring.
I order a mattress cover. I was sent the wrong size. The mattress cover was sent in a 6 foot huge box and it was vacuum seal. So when I opened it, it was 10 times bigger. To my surprise they have sent me the wrong size. I have call amazon many of times about this item. I have no way of sending it back, because I can not get back in the box. I have no use for this. Amazon refuse to tell me how to repack it to ship it back or give me a refund. Then after days of calling finally a amazon rep promise me I would get a refund for my trouble. I ask her twice she said yes I would. Just to make sure I called back and ask a second amazon rep she said yes you are getting a refund. The next day I am told I am not, they cant help me with shipping it back either. I am stuck with something I have to pay for that I have no use for. Will not ever shop with amazon again. They very rude and not honest
I really like to shop on Amazon, sometimes I find what I need a little bit more pricey that in other places, but with prime shipping most times we end up paying less... Shipping is super reliable and most times my purchase arrived even before the time given!
My experiences with Amazon has been great. You can usually find everything there and their customer reviews are extremely useful.
Have great experiences with amazon. Hot happy about the refer a friend, 5.00 which neither of us have ever received. I ordered a two day item, but it took a week. I subscribe to Amazon Prime Video, but cant get it to wirk.
Even after ALL THIS, for some readon I still live them. The Ap is So simple to use, paying is easy and I dont know why, I search them first for everything!
Strange huh?
I order from Amazon very often, at least once a month. I love the selection of items that I can browse. I've ordered everything from shoes to make up. I am not a Prime member, but I should really sign up, as they have great perks for shoppers. If the item I order is shipped by Amazon, it's pretty much guaranteed that the order will arrive within a few days. But if its offered by a sub contractor it may take a little longer. I have only had one bad experience with a shipment. I ordered an eye shadow palette that arrived broken. I snapped a pic and sent it to the seller and my Amazon account was credited that day. So I love Amazon!
Amazon is the best, get Amazon Prime and you get your items you order in 2 days. So easy to order from them.
I've bought lots of stuff from Amazon. Most of it is junk, or way overpriced compared to what you can get it for from other sellers. I do not recommend this company, except to price shop something and buy it elsewhere for less.
I am a prime member. They deliver genuine product as promised. There support is also very fast and Best return/refund procedure.
Way back in 2002 I was an early adopter of online retail and banking. It took a few years for the rest of the world to catch up. I only wish I had of bought shares in Amazon back then too. Always had great dealings with Amazon, as a third party or middle man to transactions the customer service has been excellent. They always try to make good any transaction. I have even had products gone missing and the odd posts disappear and Amazon have honored the deal. Look how big they are now.
Very happy with Amazon.com. They have a huge selection of items, quick delivery and no-hassle returns.
I went on the site. Searched for item I wanted and looked at cost plus the cost to send it. Got my money's worth by waiting on the mail.
I don't own a car, so I order everything from kitty litter to computer speakers on Amazon. There have been one or two hiccups over the course of several years of frequent orders, like an item arriving a day late, but it's mostly quick and convenient and returns are free and easy. I also love "Transparent," so the annual fee is well worth it to me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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