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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Found what I wanted and waiting for item to arrive. Daughter has used them for quite allot of items in the past. Stuff always arrives promptly.
Love the fast shipped and customer service. My husband and i have been prime members for years we just love shopping there.
I found this website very response for their clients. I bought a single shirt for me and this is lovely as i want. Good customer response from technical team.
Thank you Amazon
I use Alexa almost every day to play music, check the weather, play games, and find out the latest news. Very affordable and useful. I recommend it without any reservations.
An absolutely first-rate company. I've bought many, many products on Amazon (including a 50" TV) and I continue to be amazed at their professionalism. Every once in a while I need to return something and the process is a snap.! 00% satisfied with products, pricing, fast delivery and customer service. Amazon is the best!
I have been shopping with Amazon for a number of years now and in all that time I've only been let down once and that was by a seller and not Amazon themselves so, all in all, I would say that was pretty damned good.
I have loved shopping on Amazon for years because of Prime shipping (and free movies!), amount of selection and prices. My favorite aspect, however, is customer service which cannot be topped! I will forever be a loyal customer and count on Amazon for many things from tissue to furniture.
I absolutely LOVE Amazon! I have an Amazon Business Prime account.
Better than ANY other online store for the variety of items available!... 95% of all my online purchases are with Amazon!
I used to shop on ebay--- years ago... Now I only shop there when I cant get what I want, at the price I want, on Amazon, or anywhere else.
I have never really had an issue with Customer Service... any time I have had an issue, they have always made it right, in one way or another.
I believe that people who have had issues with Customer Service, are due the fact that so many 3rd party sellers have problems with their products, and a lot of them offer discount coupons...
And you have the Right to ask for a USA based Customer Service Rep.!
Or Ask to speak to a Supervisor!
Amazon will not refund your full purchase price, from 3rd party sellers, if you have used a coupon code... They will only refund the actual amount you paid... you have to contact the seller for the difference--- when you have to pay full price to re-order the item...
From order to follow up, Amazon shows you what caring customer service is all about. Emails are sent for confirmation of order, delivery and final to make sure you are happy with your product! Wish all retailers would take a page from their book!
Had a terrible experience with this company. I paid extra to have the dress a "custom size" the dress was 7 inches longer than it as suppose to be and did NOT fit properly
We have enjoyed being an Amazon Customer furor years. Always great deals on anything we have ordered.
Since they moved the. Customer Service to the Phillipines, it is an almost impossible To get service. The staff cannot understand the terminology when trying to explain the issues with a product without hours on the phone and having to explain everything to 2 or 3 people.
Amazon is one of the best sites online to shop. Easy tracking, packing and delivery is a breeze. Reviews always help make up my mind on the best item to choose. Returns are never a problem, but in all my years of using Amazon, the items I've bought have rarely needed to go back. A great place for sure.
Omg Amazon is the only place I will order over online. They have t best seller products fast delivers. They are so helpful I had a little issue they were open on a Sunday wow they called me back on a Sunday in 5 minutes., Now tell me who does that. Ordering from Amazon is the best place to order from. I cam put a order in on a Sunday by Wednesday I have the items. Nothing's ever been cheap quailty. Once a got a defective item hey it happens that seller contact me 5 hours later and said 24 to 36 hours I would hear. Omg I was credit back in like 2 hour later wow amazing. I ask if they wanted the defective back see said no just throw it wow I was amazed keep up awesome service you rock
Amazon has alot of good products nd alot of different products... Household to auto parts etc Sometimes they have good deals nd better prices than other sites
Great prices, awesome customer service!. Ive been an amazon.com customer for many years and Ive always been happy with delivery time and quality of customer service.
I have prime very happy i can order at ease throughtout the entire day the on; y place i like to shop is amazon for all my esstianls
I have been a member of Amazon Prime for 2 years and I absolutely love it! The delivery is fast. Knowing that the shipping is taken care of I order without thinking about it. Some things are not included under prime so that is a bit of a bummer but most things I have purchased have been. I love the discounts on the books I order for my Kindle. I order many many books. I am very satisfied with the quality of all of my purchases. I can't speak on how returns are handled because I have never returned anything.
Once, I placed an order on Amazon and the seller shipped it without a tracking number. Two weeks went by and my item still hadn't turned up. I contacted customer service and was contacted within a day (or two?) with an immediate offer of a refund.
MY EXPERIENCE WITH AMAZON IS ALWAYS GREAT. THE FEW TIMES I HAD PROBLEMS, AMAZON WAS MY ADVOCATE AND WANTED TO DO EVERYTHING THEY COULD TO ASSURE MY SATISFACTION. I ORDER JUST ABOUT ANYTHING YOU CAN IMAGINE FROM AMAZON. I SEND GIFTS, GIFT CARDS, BOOKS, PURCHASES FOR WORK, BUY CLOTHING, FOOD ITEMS, YOU NAME IT! THEY STAND BY THEIR PRODUCTS AND PROTECT THE CUSTOMERS.
I have being using Amazon for 10+ years and can honestly say I have never had a bad experience in all that time. All the products we've ordered then we get within 2-5 working days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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