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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I have ordered a few items from them over the years, have had no problems with merchandise or delivery.
I don't know why USPS has picked up the reputation of worst shipper in US. The worst shipper is AMAZON. Unless you pay extra or join their Prime! Do you know it takes them 3 to 4 days to fill and another 3 to 4 days to ship and average order. You do a lot better checking the internet or EBay.
Best online shopping website and due to last for long. I've ordered lots of stuff from Amazon over the years. Some things were not as advertised by the seller and one time I never received them but customer support is trustworthy and always helpfull to fix issues
Amazon always has what I'm looking for. Items for me my kids my car my dog, I always find something.
Cant login to Amazon when using tor. Cant even retrieve a lost password without going through the 'spanish inquisition'. I will buy from elsewhere then - shall I amazon?
Amazon is the best online shopping website in India. Their customer service is so prompt, courteous and efficient. They have vast range of items to shop from, that too for very reasonable rates. The returns and refunds are also very simple, easy and fast.
I am always get great offer below for prime. And sometimes is show more then others some do fall way beyond standard especially
I've ordered lots of stuff from Amazon over the years. Some things were not as advertised by the seller and one time I never received an item from China and was still charged. In both cases Amazon had me covered. The one item I wasn't happy with I got to keep and the seller refunded my money promptly. I emailed the seller of the item I never received and after no answer I filed a complaint with Amazon and they quickly and easily refunded my money after they couldn't reach the seller either. Very happy with Amazon! You order through them and they got your back!
I Love Amazon. I have the Prime Membership and get free movies, television shows, and shipping products to me
I tell everyone, if you can't find it on Amazon, you don't need it! Love the subscribe and save feature. The overall shopping experience has been nothing short of amazing! I recommended to a friend who never shopped online before and now she is hooked!
Buying anything on Amazon just doesn't happen as with pay pal it just goes round in circles and have been unable to find any contact for either to help fix it
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Amazon, especially, Smile.amazon.com where my purchases support the Rotary Foundation is so easy to use. Prices can be a bit high, though. You must know what an item costs before you purchase, but selection and prompt delivery are amazing and Amazon Prime is great!
Well, Amazon copes perfectly without my review, but I want to rate it anyway. The quickest and biggest online market!
Amazon was a go-to site for buying stuff, but they started bait and switch on the Prime 2 day shipping- I needed a computer part fast, it did Not come as advertised, multiple times. But, that wasn't the deal breaker for me. It was having to be next to my cell phone to get a text, in order to just sign into my Amazon account. I don't carry the cell phone with me everywhere, and will not start doing so. So I finally gave up on Amazon.
An absolutely first-rate company. Shipping is very fast! But if compare with the price, I would love to buy from Aliexpress.
I have order my shoes and they were late for few days for shipping. I chat with support and they gave me free shipping!
They back up their products and nobody gets ripped off. High-quality products, rapid shipping, and wonderful customer service.
Check-out is also fast and easy.
I have been using Amazon for many years, and I must say that shopping with Amazon is not only convenient, but they usually have items found elsewhere at a lower price! My daughter has Amazon Prime, and I think that this service is completely a worthwhile investment. Amazon Prime assures that usually anything marked with a "Amazon Prime Symbol" will ship to you in two days or less, and the shipping is completely free. Many of the Amazon Prime products for sale also come with "Free Returns". Let me explain. If you make a purchase with Amazon Prime, and the product is listed as "Free Returns"... you have absolutely no risk in placing your order. When your order arrives with two-day free shipping, and it isn't what you thought it was, or it doesn't fit properly, you just request a return. This then takes you to a page to print out a shipping label for free return shipping of your order, with a refund quickly following the return. How can you beat that for worry-free online shopping? The pricing on Amazon, on almost any product you can think of, is for the most part, less than purchasing from a brick and mortar store, and certainly less expensive than making your purchase on a different website! It pays to know your prices first... as Amazon is sometimes (rarely) the same price or a higher price than other competitors. I use traditional stores to go and touch and check-out an item... then I go to Amazon to place my order for the same exact product at a substantial savings! Amazon is awesome! Don't just take my word for it... give it a try! Go with Amazon Prime... and if you are not happy with the pricing or service, Amazon will refund your Prime membership in full... no questions asked! Furthermore, there are products on Amazon that you would never find for sale in a normal, run of the mill store. The variety of similar products gives you a wider choice of exactly what you want, and exactly what you don't want! For example, go to Home Depot to purchase an electrical meter. You may have two or three choices... that's it folks. Now, go onto Amazon... type in electric meter... and you may happen to have anywhere from ten to fifty choices with complete descriptions and directions. And, I can almost guarantee that you can find an electric meter at a substantially lower price! Got to love it!
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
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