AmazonReviews 11,108

I am NOT a fan of Amazon, but it was not always this way. In spite of the shipping costs; which add anywhere from 50% to 150% of the cost of the item being ordered to the final cost of that order. No, that I was able to overlook. My problem with Amazon is actually with their third-party sellers. Amazon is not doing its due diligence in determining whether these are reputable sellers worthy of having access to Amazon's advertising and customers. My kindle is full of books bought with free books given me by Amazon due to countless gaffs by; "Yep, you guessed it"; third party sellers. Unfortunately most of the items I require are not offered by Amazon, and therefore NOT stocked in their warehouses. I have been sent items that I did not order instead of what I did order, I have NOT received anything at all, I have been informed the day before the item was supposed to be delivered, that it would not be coming at all. My laundry list of reasons why I am BOYCOTTING AMAZON. But none of them are actually Amazon's fault. Well, not directly their fault. But their negligence in rectifying this state of affairs, has created or allowed this deplorable inconsistency in service to exist. That being said; if Amazon were to take my countless suggestions about eliminating Third-party sellers, or were they to find a way to find some way to ensure me that I would receive what I ordered, when I ordered it, or if they could guarantee a significantly earlier email telling me the item cannot be delivered. If they didn't rip me off for a large portion of my shipping costs when those items are not delivered then I would go back to them in a second.

I ordered a Duvet through Amazon on the 18 of Nov. I still do not have it and its 11th of Dec 2017.

They have lost it once and told me 3 different delivery times and it never arrived cancelled the order telling me to re-order and then give me another delivery date date which proved to be incorrect.

Im still waiting for it.

They have offered me £10 compensation, but this does not compensate for the £120 spent on another Duvet from a local shop as we have got so fed up with waiting. I suspect it might arrive when the weather warms up a bit.

Shopping online is so easy I rarely traipse round the shops any more. However, when things go wrong and items need to be returned for whatever reason, I find Amazon customer service to be faultless to the point I would purchase from 'fulfilled by Amazon' even if I have to pay a little more than other Amazon third party suppliers due to the ease of getting issues sorted trouble free. Amazon prices are also in line if not cheaper than well known price match stores.

I have been dealing with this incompetence for nearly a week. On Monday December 4, i ordered shoes that were to be delivered December 6. They were. However, instead of a size 9, you sent a 14. I immediately called and told them i needed these shoes ASAP. I was told in order to do so, they would credit my Amazon account the amount and would reorder. This was supposed to be credited within 1-2 hours. Nope. So i called again and spoke to someone else who magically was able to immediately credit my account. So i immediately ordered the shoes and called back like i was told to do. I was then told the shoes would be overnighted on December 6 and i would receive them on December 7. I was even given a tracking number. Turns out she lied and gave me tracking number for the shoes i already had. She also said i would get a $20 credit on my account. Great. So Thursday morning i again called and was told no they werent shipped but they would be overnighted Thursday. And guaranteed to arrive by Friday at 8pm. Still no shoes. Disappointed daughter. And still no help from Amazon. Excuse after excuse. Im actually a Prime member, so Im apparently paying to be screwed over. So angry. Ive never seen this much incompetence from one company. Filed a complaint with BBB.

The day after Thanksgiving, I needed some vitamins and body lotion and it seemed like Amazon had the best prices and I got free shipping because my order was over a certain amount. So I put everything in my basket and confirmed that the prices were right and that I had free shipping, but then I decided to look at one more store, keeping everything in my basket at Amazon. Within about 15-20 minutes when I went back to my basket on Amazon, they had changed things. My shipping was no longer free and the body lotion I ordered went up $1.00 - in my basket, they said there had been a price change in the body lotion. I couldn't believe it and I couldn't afford it so I emptied my basket and checked RiteAid's site and ordered from them.

I got everything at RiteAid on sale for 30% off and then I got an extra bottle of vitamin C for 50% off because I had ordered another bottle and I got free shipping because I had ordered a certain amount.

I have ordered from Amazon before and I have never had a problem but after this, I probably will not be ordering from them again.

I am a little bit headache when my little boy said he wanted some tiny science kits to create a cool model car, and give me a list what he needed; I browsed through Amazon just a few minutes and find out almost all of them. My boy is so happy!