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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Nevada
3 reviews
0 helpful votes
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Seems no matters what I am looking for on Goggle I always get a link to Amazon and they seem to always have the item. I have their credit card and also enjoy the rewards points I get with each order. Just a super company in our troubled times and knowing I can find most everything I want or need in one place and that it will be
Shipped at warp speed and easy to return if dissatisfied is my idea of almost perfect. Roger Horton

Date of experience: December 18, 2017
California
4 reviews
13 helpful votes
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All the way from advertising to delivery and return if necessary, Amazon is on the side of the customer. They adhere to the old adage "The customer is always right", "no matter what". This has made them extremely successful. If other companies would get back to this old tried and true idea there would be more success in the businesses world.

Date of experience: December 18, 2017
Maryland
8 reviews
5 helpful votes
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Amazon Id My first choice
December 18, 2017

I have been ordering from Amazon for years. They are wonderful. Whenever there is a problem customer service clears it up immediately. You cant go wrong here.

Date of experience: December 18, 2017
Nevada
2 reviews
11 helpful votes
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Love Amazon
December 18, 2017

I order e-books, skin care products, gifts etc. never had a problem they are always prompt with their deliveries and I have never had an issue with anything!

Date of experience: December 18, 2017
Ohio
2 reviews
0 helpful votes
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I love Amazon
December 18, 2017

I love Amazon, whether it's buying an ebook from Kindle ebooks or something else. I have purchased printed books, jewelry, and a host of other things from Amazon. The product always arrives on or before, mostly before, the promised date. I am notified when the purchase is out for delivery and when it arrives. I can't ask for more

Date of experience: December 18, 2017
Arkansas
2 reviews
1 helpful vote
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I have been an Amazon customer for about 10 years, Prime customer for over 5. I have never had an issue that couldn't be resolved efficiently. One year I had to cancel an order that was already in transit. Took a couple emails and calls, but I got it done. You can find about anything you could ask for here. Over the years, I have ordered books, music, clothing, MANY electronics, toys large and small, jeweler's equipment, raw and cut semiprecious stones, pet supplies, food, candy, and way too much more to list here. I have always been pleased. The shipping is generally fast. 2 days to a week, depending on shipping preferences. I am a very pleased longtime customer and will remain a customer for years to come.

Date of experience: December 18, 2017
Nevada
3 reviews
13 helpful votes
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To many hacked Accts
December 18, 2017

This Review isn't so much about product as it is security. The other day I get a warning txt from my bank for suspicious activity on my credit card. I only have used this card 3 times as it's my Christmas time credit card. I look into my things and low and behold the only place I've used it was Best Buy and Amazon. Best buy was to put a return credit bk to it. I look and see I used Amazon well long story short they purchased things from 6 different sellers and had shipped to another state. The biggest one was 2 prime Accts 100 bucks a piece. This makes the 3rd time for myself both my parents had it happen as well. Before everyone says get better anti virus I do I. T and networking. Amazon is so. Big that there security implements don't suit there size so to everyone out there watch your statements and document all transactions as to the seller, product and price. Hope everyone has a Great Day thanks.

Date of experience: December 18, 2017
BA
5 reviews
8 helpful votes
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Amazon Dot
December 18, 2017

Yes, for the low cost excellent, honestly I use it mostly for music and a timer. Certainly worth buying, also it will do many amazing chores.

Date of experience: December 18, 2017
Texas
2 reviews
1 helpful vote
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Customer Service
December 18, 2017

Amazon customer service is first class. They're always very attentive very professional. I had a squishy with a bed and they took care of it right away. I do most of my online business with them when possible.

Date of experience: December 18, 2017
Ecuador
1 review
0 helpful votes
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It was 2005 when I knew that living in the USA was no longer my best option. My veteran husband was 100% disabled from serving in Vietnam. He needed warm clean lower altitude air and pure water to enable any quality of life. Yet, there are "things" that an expat wants (like quality sewing thread) or needs (like a pure mineral supplement) that often are not sold online expect by Amazon. Thank goodness for Amazon!

Date of experience: December 18, 2017
Michigan
2 reviews
0 helpful votes
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Amazon does it right
December 18, 2017

I am a prime member but also use Walmart.com and easy and when it comes to packaging, shipping, return process and follow up no one is even close to Amazon. A true testament to free enterprise at work.

Date of experience: December 18, 2017
New York
1 review
0 helpful votes
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Great service.
December 18, 2017

Amazon is a great company and the service is great.
Always backs up each products.
Delivery is fast.
Prime is the answer.

Date of experience: December 18, 2017
Florida
2 reviews
2 helpful votes
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Amazon. The go to shopping site for all things. Amazon is very convenient and you can find practically anything you want for sale there. In addition, you usually can find it at a reasonable price. There are customer reviews to make your choices easier as well. And, they are open 24/7! With a prime membership (approximately 10 dollars/month) most items have free two day delivery. I actually had to take off a star, as I order frequently on Amazon and lately the Prime two day shipping has been turning into 3 days to a week. They did comp me extra months of Prime when I complained, however. In addition there are many perks-from free movies to books(available for a kindle reader or smartphone app) to music. When all is said and done, Amazon seems to be the way of the world now!

Date of experience: December 18, 2017
GB
2 reviews
9 helpful votes
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Amazon Prime is rubbish
December 18, 2017

I took out a free 30-day trial of Amazon Prime and ordered some goods for next day delivery. Nothing arrived and after 5 days Amazon admitted that they had "lost" them. After my having to chase Amazon up three times the goods were then resent and finally arrived after 1 week in total.

Date of experience: December 18, 2017
Greece
2 reviews
5 helpful votes
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www.amazon.com
December 18, 2017

I am very pleased with amazon. It has a weide variety of products. And even when a problem occured with the delivery, they have very good after sales service.

Date of experience: December 18, 2017
Canada
1 review
1 helpful vote
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Altho wish is cheaper not only can you tell why its so cheap but your waiting upwards to 3-6 months for your stuff you often forget what was ordered...
Amazon is pretty reasonably priced... quality is key and delivery time is extremely exceptional!

Date of experience: December 18, 2017
Australia
3 reviews
8 helpful votes
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I placed an order from Australia via Amazon USA from a seller in Russia. The seller advised a tracking number that did not exist. After advising Amazon of this anomaly the seller lrovided a tracking number that registered on an independent tracking system. The item was lost in transit. I placed a claim through Amazon and even though it takes several weeks my refund was processed. Amazon does does protect the buyer with its buyer guarantee.

Date of experience: December 18, 2017
Romania
3 reviews
4 helpful votes
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Jeff is getting rich while some indians are treating customers as idiots without going out of their poor scripts. The only reason i buy from amazon is not the price but the item availability. If you want to save money go somewhere else. If you don't want to wait go amazon. At least from delivery point of view is ok.

Date of experience: December 18, 2017
Brazil
4 reviews
1 helpful vote
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Love it
December 18, 2017

Went to make a separate account for one of my kids, and set up an allowance from my account into the newly created. Got locked out of my account, reset my password, tried again only to see the allowance go into my account and not my kids. Tried to buy a Amazon gift card for same amount, got locked out again, followed instructions to reset password. Over and over.

Date of experience: December 18, 2017
Colorado
4 reviews
1 helpful vote
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I shop for some things at Amazon. (Very Few). Their prices on a lot of items is ridiculous. For example, I've seen items that cost about 20.00 and you can get that same exact item at Walmart for 1/2 the price. I know Amazon is trying to take over the world, but you will never run Walmart out of business.

Date of experience: December 17, 2017