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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Georgia
3 reviews
0 helpful votes
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Amazon is Amazing
January 18, 2018

I LOVE Amazon! Its my go-to-place for online shopping and inspires new ideas. Even if I just think I need something, I quickly go to Amazon.com find the product, matching comparable prices, research reviews, and have it scheduled for a quick delivery! Amazon.com really came in handy when I had transportation issues with my car, it was life-saver many times over. It first website I go to for anything.

Date of experience: January 17, 2018
New Jersey
3 reviews
0 helpful votes
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Prudent Prime Use helps
January 18, 2018

Use Subscribe & Save to stay on your budget and Prime for all else to eliminate shipping costs

TOP SELECTION

Date of experience: January 17, 2018
Jamaica
3 reviews
2 helpful votes
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Safe Store
January 17, 2018

Amazon sell good quality things. Really good things, however I don't like that Amazon doesn't accept Paypal payment. So I don't shop there anymore.

Date of experience: January 17, 2018
France
1 review
1 helpful vote
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I purchased a BEAUTIFUL dress, ordered according to the bust size, dress came and its way too small. Contacted customer service-only to find out they do not accept returns. They said it was a custom dress!

Date of experience: January 17, 2018
India
1 review
3 helpful votes
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Fraud
January 17, 2018

A fraud website. Costed me nearly ******* rupees and had sent me a used speaker. I asked for refund but they denied. They gave some policy crap. Which they didn't think about while sending the wrong product. Totally dissatisfied with the product. I will make sure that I and my friend and relatives do not purchase anything from amazon and use flipkart instead.

Date of experience: January 17, 2018
Virginia
1 review
11 helpful votes
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It is 1914 in Hollywood and the craze there is the "flickers", silent motion pictures. The biggest star is Mary Pickford, "America's Sweetheart". With her long golden curls and the sweetest smiles, her fans adore her. Mary has been sole support of her mother and siblings since she was 8 years old and she will do anything to keep her popularity and wrung on the ladder of success. Never had time for a childhood, or an education, Mary has strong work ethics and is savvy in charming her powerful bosses who rule Hollywood.
When she meets Frances Marion, a "wanna be writer" for the Silver Screen, Mary tries to talk Frances into becoming an actress but fails. They become close friends and form a personal and professional bond that lasts a lifetime. They become trailblazers fighting for women's rights in the film industry, and both achieve awards, power, the love of a lifetime, and great wealth.

Mary Pickford married handsome mega-star, Douglas Fairbanks and they became the Royal Couple. They lived at Pickfair, the elegant 18 acre estate in Beverly Hills. They entertained often and lavishly but it was not the quiet, peaceful, together forever life, Mary dreamed of. In the end, Mary lost Fairbanks and lived at Pickfair alone as a recluse.
Fran Marion, too, had the love of her life, marrying Fred until he passed away. Fran became the highest paying screenwriter in Hollywood.

A dedicated fan of Melanie Benjamin, two of her books, "THE AVIATOR'S WIFE;, and 'THE LAST CHRISTMAS IN PARIS', are two of my favorites. Ms. Benjamin writes sterling historical fiction and her research is impeccable. Films have always been of keen interest to me and GIRLS IN THE PICTURE is a riveting story that takes us both in front of the camera and behind the scenes with a candid description of the fascinating happenings of that era and the sensational people who lived it. My admiration for both Mary Pickford and Frances Marion for never giving up but reaching the heights but not without heartbreak. This book is highly recommended by me. You will love it. I did!

My thanks to Random House e-newsletter giveaway that I was lucky to win. Thank you and Thank you to Melanie Benjamin for another winner. Bravo!

Date of experience: January 16, 2018
Italy
2 reviews
0 helpful votes
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Flawless Transparency
January 16, 2018

I bought lot of things in this website and I can say that the service is very transparent and the support is always available and efficient.
The delivert service, here, is very fast for now, i don't know maybe in other countries is different. Let's see

Date of experience: January 16, 2018
Arizona
1 review
3 helpful votes
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I cancelled my Amazon Prime 2 day shipping because I hardly ever get items in two days. They are delivered to the wrong home, lost or where they go I have no idea. Not worth $99 membership.

Date of experience: January 15, 2018
Canada
2 reviews
0 helpful votes
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When I placed my order, it said on the page that there was free shipping. When I went to checkout, there was no free shipping option and I was charged $18. I got a notice of delivery email. Email stated that I was left a notification which I was not. The courier was supposed to be a company called Landmark. Tried to contact them but they have no presence in Canada and on their website it says to contact the shipping company. Called Amazon, took her 15 minutes to find the number for Landmark and then they had no one to answer her call. Pathetic from start to finish. Will never order from them again.

Date of experience: January 15, 2018
Ohio
2 reviews
5 helpful votes
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What a Difference a Year Makes:-(...
January 15, 2018
Updated review

I feel compelled to update my review in light of Amazon's rotten service as of the past six months or so. Most of my supposed 2-day delivery orders never make it in two days, if I receive them at all (which then necessitates phone calls on my end to Amazon). The delivery companies have even posted pictures of other people's houses and claim that our house is where they delivered our packages. I've also received wrong merchandise that Amazon wanted ME to pay for to return! The delivery services they use are THE WORST! Most of the time, our packages are either shoved into our mailbox or set beside it AT THE CURB, some of them getting soaked by the rain (I'm sorry that we live on a private drive, but for $99 per year for Prime, I expect better service). But the worst situation was recently when, on Amazon's own website in the My Orders section, it was stated that a Prime Pantry order of mine (my first order with PP, by the way) had been delivered 8 DAYS BEFORE WE ACTUALLY RECEIVED IT! Not to mention that it had been placed, again, next to our mailbox, IN THE POURING RAIN! A neighbor called and told us that she saw it. The products inside that were in cardboard boxes were damp, but luckily nothing was ruined. The first person with whom I spoke at Amazon had to transfer me to another department (after dealing with ANOTHER order of mine that had been claimed on Amazon was delivered, as well, but was not). The second woman was VERY nice and said that Amazon is aware of all of the delivery problems and is working on it. I did end-up getting the choice of a refund or another box of them same items delivered for free, as well as have my $7.99 shipping cost returned (yeah, that even made it worse - the fact that I had PAID almost $8 to have THIS kind of service >:-(). It's interesting how the free box of items showed-up the next day on my doorstep:-/. Anymore, I try to find what I need on ANY other website and only go to Amazon for what I can't get anywhere else. I really don't know how much longer we'll keep our Prime subscription. Some other company needs to throw their hat in the ring and knock Amazon off its pedestal!

Date of experience: January 15, 2018

Almost Excellent!
September 21, 2016
Previous review

I absolutely love Amazon! They usually have the lowest prices for things, and their website is pretty easy to navigate. Two things, though, that prevent me from saying that it's excellent is that too many times, the picture of an item doesn't match what you receive. I find this to be a problem w/reviews, too. They will be for items that are not the ones pictured or for sale. So that tends to be a pain.

The other problem is that I've received hit or miss customer service. Two times it was abominable, but the other two times I needed it, it was top notch.

Date of experience: September 20, 2016
Florida
2 reviews
6 helpful votes
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Horrible delivery service
January 15, 2018
Updated review

I used to love Amazon. They now have their own Delivery service and my items were undeliverable, and sent back. They claimed my address didn't exist. Still charged me for items. Customer service is incompetent. I am so angry, so much time on the phone and emails, still never received my order.

Date of experience: January 15, 2018

I absolutely LOVE Amazon!
February 8, 2016
Previous review

I order almost once a week from Amazon. My experience with ordering, tracking and delivery and return, if necessary is awesome. I am finding that I rely more often to order rather than shop in stores. Better prices, easy and delivered to my door.

Date of experience: February 8, 2016
GB
1 review
0 helpful votes
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It is a good platform
January 15, 2018

Each time when I want to do some shopping, i will check at amazon firstly. Most of time I can find the one that satisfied me greatly. The quality of the items are good. The fast shipping is what i like, too. Very pleased to buy here!

Date of experience: January 14, 2018
California
3 reviews
7 helpful votes
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Love it!
January 13, 2018

I have amazon prime member for a yr. Lovely experience! Items get home super fast, I get deals that only members get. Now, I hate shopping in other websites becuase they charge shipping.

Date of experience: January 13, 2018
California
1 review
0 helpful votes
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Good website
January 13, 2018

All of my books are from Amazon, cheap and fast delivery. Great service and return policy. That's why I love it.

Date of experience: January 12, 2018
Illinois
14 reviews
36 helpful votes
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The best shopping site!
January 12, 2018

I love browsing, shopping, wish-listing, and cashing in my survey gift cards! I've been using Amazon for about 3 years or so and I buy everything except food on the app. I use AmazonSmile so that a portion of my purchase goes to a charity of my choice. Whenever I have an issue with a purchase, Amazon takes care of me right away! Luuuurrrrvvvve it!

Date of experience: January 12, 2018
Louisiana
7 reviews
8 helpful votes
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Prime
January 10, 2018

Well worth it to get prime. The benefits outway the cost. I have been satisfied with everything Ive ever ordered through Amazon.

Date of experience: January 9, 2018
Alabama
19 reviews
85 helpful votes
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It really depends on what seller you buy from with Amazon. Very hit or miss, but when you find that perfect seller you know you're getting what you pay for. I've been shopping on Amazon for a few years now and I'm usually pleased. Now when I ordered a few things a few weeks ago some of the order wasn't there. I had missing pieces too! Not a happy camper, but the seller refunded me and I'm very happy with that. I prefer to buy straight through Amazon, but sometimes I don't mind giving a seller on there a shot.

Date of experience: January 5, 2018
North Carolina
3 reviews
5 helpful votes
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This is awesome
January 4, 2018

I like how you can one day ship on this website. I also like how it is easy to use. This is one of the best websites to buy. I haven't sold anything on here yet but I might sell something one day.

Date of experience: January 4, 2018
Mexico
2 reviews
1 helpful vote
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Amazing
January 3, 2018

The best of the best period. I'm so satisfied with it service and prices. I have not had a single mistake on my orders so far. They are the best.

Date of experience: January 3, 2018
Canada
1 review
1 helpful vote
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I purchased an Amazon Echo in the US to use in Canada. I originally used a US address to set it up and always wanted it to be based in Canada. I was delighted when Amazon announced the Echo would be available in Canada. I changed the address easily and all was good until I wanted to add a skill. When I tried to add the skill it told me my language need to be set to Canadian English. I went into the setting and Canadian English was not available.

I called Amazon and after being passed to 5 people, I was told it had to be resolved by Amazon Canada and someone would get back to me. They never did, but all of a sudden Canadian English could be selected but could not be saved to the Echo. I again phoned Amazon, and after trying to get me to do the same things I had already done I was told that was just too bad, it was a US device and would only work in the US, even though the language selection was there it just would not save to the device. I spoke to a supervisor (Chase) and he said he would put in a problem report, but I have no reference or timeframe. So a big International company like Amazon has a fundamental problem like not being able to save language preferences and it seems it is just too bad,

In the end they just want you to go away or buy a new device. The customer service is just bad,

Date of experience: January 2, 2018