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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Canada
3 reviews
1 helpful vote
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I had purchased a washer and dryer from amazon there was an issue with my dryer they tried to walk me through fixing it, when I wasnt able to fix it personally they sent me a new dryer. An amazing company

Date of experience: April 15, 2018
Canada
1 review
0 helpful votes
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Value-added features
April 16, 2018

I love Amazon Prime for its speedy shipping, no question asked refund policy, plus the extra features on prime video and music. The free shipping makes shopping very convenient. Definitely worth the money!

Date of experience: April 14, 2018
California
3 reviews
1 helpful vote
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Amazon has most everything I need and with Prime, I get free shipping and super fast delivery. They even take a picture and text it to me when my items are delivered.

Date of experience: April 13, 2018
Ohio
2 reviews
3 helpful votes
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Love
April 13, 2018

The customer service rep I talked to previously was wonderful. No problems with my prime refund and it came on time. The products are mostly great, competitive prices, and never had a problem with delivery. Many items come a little early. There are lots of cool items on there with quality.

Date of experience: April 13, 2018
California
3 reviews
2 helpful votes
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Price & Selection
April 12, 2018

Highly recommended, this site has a price and selection unlike any other, cant find what you want locally, go here and get it!

Date of experience: April 11, 2018
Georgia
2 reviews
1 helpful vote
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Customer Service
April 10, 2018

They always listen to the customers. If you are not satisfied with a product that you have purchased through them, they will always see that the issue is rectified. I trust them wholeheartedly.

Date of experience: April 10, 2018
Kentucky
1 review
4 helpful votes
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Wow I hope your company will stop taking orders. When you know you can deliver now I dont have time to get other gown in time because You didnt stop taking order in time for Customers to get there order in a timely manner Heart broke I have never had an experience like this in my whole life

Date of experience: April 10, 2018
Alabama
8 reviews
10 helpful votes
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Okay so Im pretty sure everyone has already used Amazon but I have been wrong like once before so heres the review. Amazon is pretty much the only site youll ever need for ordering merchandise. Whatever you want they have and with Prime membership you get free two day shipping on almost every item. Just trust me here go to the website and look around its worth it.

Date of experience: April 9, 2018
California
2 reviews
0 helpful votes
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Ebooks
April 7, 2018

I love ordering ebooks onto my cell phone so far only one or two times I ordered same book twice. Otherwise always happy.

Date of experience: April 7, 2018
GB
2 reviews
11 helpful votes
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Shame on U Amazon
April 7, 2018

Packaging received on an eyebrow pencil -see pic -was ridiculous when a small jiffy bag would have done.

Date of experience: April 7, 2018
California
2 reviews
0 helpful votes
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Ok, recently started doing some online shopping. Many have been raving about Amazon, so finally gave it a shot. So far, placed a few orders and everything has been perfect. Quick delivery, products same as presented on their website, no complaints here.

Date of experience: April 3, 2018
Florida
2 reviews
3 helpful votes
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I would give the customer service dept. a ZERO if there was one on the scale. They are not willing to replace my GlowBowl after only 6 weeks. I got it as a gift, and they will not accept it back for replacement because I don't have the receipt! That is very poor customer service. I will advise anyone to stay away from this gimmick, as it doesn't last and they only want your. Money!

Date of experience: April 3, 2018
Indiana
3 reviews
13 helpful votes
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Best shopping app
April 3, 2018

One of the best shipping apps ever made. I love this app and wouldn't change a thing about it. Ally family and friends are usingthis for their shopping convenience

Date of experience: April 2, 2018
Virginia
3 reviews
10 helpful votes
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Fabulous
April 3, 2018

I Love Amazon Shopping.The delivery is always right on time and everything is in one piece. WAY TO GO AMAZON IS THE #1 ONLINE HOME SHOPPING EXPERIENCE MADE SO VERY EASY.+or= On it's way+++=yippy!

Date of experience: April 2, 2018
Ohio
6 reviews
12 helpful votes
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Here comes the great depression, you guys are worse than Walmart go to hell $#*!s! Faje news network supports your left wing assholles

Date of experience: April 2, 2018
Canada
3 reviews
4 helpful votes
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Usually amazing
April 2, 2018

Ive never had a bad experience with Amazon. It is easy, especially having Amazon Prime. There are so many benefits. I am always satisfied with the product I receive! It is so helpful!

Date of experience: April 2, 2018
Georgia
3 reviews
4 helpful votes
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Great
March 31, 2018

I've been buying on Amazon for years. Great site. I've never had any problems, and most of the times the items arrive earlier than advertised.

Date of experience: March 31, 2018
California
4 reviews
8 helpful votes
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I live in Maine and often times packages get delayed, but with Amazon they never have. I've even started getting packages NEXT DAY when it's supposed to take two days

Date of experience: March 31, 2018
Florida
6 reviews
9 helpful votes
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One of my favorites
March 26, 2018

Always fast and efficient. I have never been disappointed. Amazing variety of items. I like being able to compare different brands and prices. So much easier than buying at a store.

Date of experience: March 26, 2018
Maryland
5 reviews
31 helpful votes
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Customer service
March 26, 2018

I ordered something once and it was a 3rd party. The merchandise was not as it was advertised. Amazon gave me the full refund and apologized for the service. They have great service and will take care of you. I order there a lot. Thanks Amazon.

Date of experience: March 26, 2018