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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Maryland
5 reviews
31 helpful votes
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Customer service
March 26, 2018

I ordered something once and it was a 3rd party. The merchandise was not as it was advertised. Amazon gave me the full refund and apologized for the service. They have great service and will take care of you. I order there a lot. Thanks Amazon.

Date of experience: March 26, 2018
NL
3 reviews
16 helpful votes
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Love this Company!
March 26, 2018

I'm a devoted customer of Amazon.com because everything I order is the same as in pictures and the quality is the best! I love their services. Once they sent me the different product and they returned me my money and they didn't ask me to return this product. I adore this company and its team.

Date of experience: March 26, 2018
Australia
2 reviews
6 helpful votes
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Great
March 26, 2018

Have been having pleasant shopping experience with Amazon, well done! Items are what they are per website's description and photos

Date of experience: March 25, 2018
Canada
2 reviews
3 helpful votes
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Feel safe with Amazon
March 26, 2018

One of the best things I feel confident buying with Amazon is the return policy. If the product your purchase is not what you expected or had any damage you can return your item withouy any problems and get your refund.

Date of experience: March 25, 2018
New York
3 reviews
2 helpful votes
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Cheap, reliable, great customer service.
The more you use other sites, th more you appreciate
How good Amazon is.

Date of experience: March 25, 2018
GB
2 reviews
4 helpful votes
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Best
March 22, 2018

Amazon the best
Amazon. Amazing prices and the fastest shipping ever. Hasn't been a single item that I needed they didn't have. Amazon customer service is hands down the best I have ever dealt with. They aggressively want to fix your problem and make you, the customer, happy. When a friend ask me where they can get something, I always recommend Amazon

Date of experience: March 22, 2018
NL
1 review
0 helpful votes
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When I need something (especially when I'm in rush), I go Amazon. They really have everything you need. Also, because of its large customer-based, they collect many customers' reviews. Whenever I need to find out how good/bad a product that I've never used before, I go to Amazon to read reviews there.

Date of experience: March 21, 2018
Mississippi
2 reviews
2 helpful votes
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Even without thought, when I need something, I go straight to Amazon. Amazing prices and the fastest shipping ever. Hasn't been a single item that I needed they didn't have. Amazon customer service is hands down the best I have ever dealt with. They aggressively want to fix your problem and make you, the customer, happy. When a friend ask me where they can get something, I always recommend Amazon..

Date of experience: March 21, 2018
New Jersey
2 reviews
0 helpful votes
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I love dealing with Amazon. Super prices, super service, unbelievable quick free shipping. The absolute best shopping experience ever. I'll be a customer for life.

Date of experience: March 20, 2018
Singapore
7 reviews
8 helpful votes
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Simple and easy
March 20, 2018

Had to order textbook from the site.
It's very easy. Finding and payment is fast and simple.
Delivery took a while (about 2 weeks) but was well wrapped.

Good buy!

Date of experience: March 20, 2018
Virginia
4 reviews
0 helpful votes
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Love Them
March 20, 2018

U can find anything at Amazon and because they are from all over the place u can fin the same item for a lower price one the Amazon website. I love the free two day shipping.

Date of experience: March 19, 2018
Belize
3 reviews
3 helpful votes
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Amazon Fan
March 19, 2018

I have been using Amazon for a few years different shippers. I always received the product shown and in good quality. Shipment is always on schedule. Will continue to use them.

Date of experience: March 19, 2018
Illinois
2 reviews
0 helpful votes
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Amazon Fan
March 19, 2018

Amazon is the most trustable online site to purchase various things. I am a Proud Amazon Prime customer :)

Date of experience: March 19, 2018
AE
4 reviews
14 helpful votes
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Good but..
March 19, 2018

Btw this is the first time ordering from amazon this month, everything was perfect :( the order, the customer service,.) but I didn't like that they separated the order into several shipments, I will receive them separately. And one shipment contains just a little thing from the order!

Date of experience: March 19, 2018
Pennsylvania
3 reviews
0 helpful votes
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Great site
March 19, 2018

I always buy from Amazon it is trustworthy and has great deals all the time I would highly recommend Amazon to anyone who wants a good deal on a product.

Date of experience: March 19, 2018
Washington
5 reviews
105 helpful votes
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Amazon has so many FAKE sellers, it is astounding. Bennett Books Ltd (Covington, KY) is just another Amazon "seller" who has NO inventory. They post ads on Amazon for thousands of items. They have none. Zero. When they get an order for an item, they purchase it from a legitimate seller, either on Amazon, EBay, Bonanza, you name it, and have it sent to them, usually in Kentucky. They wipe it off, wrap it in shrinkwrap and send it out like they always had it. They will buy a "Good" copy and sell it as a "Very Good" or "Like New" copy. They will even re-sell stuff they bought "Used" as "New". We have had so many book orders from them, and it took us a while to figure out what their specific game was. They make their money by never having any inventory, and just posting ads for pricey books. If someone is stupid enough to pay their high price, or needs international shipping, they can skim money off the top, but doing basically nothing. If the book is in poor condition, they will make excuses like "damaged in shipping" when in actuality the book was damaged when they sent it. Of course it's against Amazon policy and dishonest and slimy, but they don't care. So, if you feel like overpaying for something that you could get from someone else... The key is the number of listings. If a seller has 10,000 or more listings, ask yourself WHERE are they storing them? They would have to have a warehouse. If they don't have a warehouse, then you know they are a dropshipper. If they are a dropshipper, then you know you are getting screwed, and all they are doing is what could have done--just buy the cheaper copy from the smaller seller who DOES actually really have that book.

Date of experience: March 17, 2018
California
1 review
5 helpful votes
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Buyer beware
March 16, 2018

I Ordered the Sony (used) 900e through Amazon. I was given a guaranteed delivery date. Made arrangements to have someone home that day to sign for the delivery. The TV did not come on the promised day which caused much inconvenience. Finally, the package arrived. I removed the TV from the box, and much to my surprise, the entire screen was cracked. Upon closer examination I found a huge hole in the side of the box. The television had not been properly packed; there was nothing in the box to prevent screen damage. Needless to say, I immediately returned the product. It was a big mistake to purchase this item used!

Later on that evening, I went to Best Buy and purchased a new 990e for $115.00 more. I couldnt believe the extra measures that were taken in the packaging to insure that there would be no damage to the set.

Id also like to mention, that a set of new Dolby Atmos headphone were also ordered at the same time. What I received was a used set of headphones poorly packed with important parts missing.

This review was censored by Amazon. They will only accept reviews pertaining to the product any negativity about Amazon will not be posted. This is reason in itself to not do business with Amazon.

Date of experience: March 16, 2018
New Jersey
6 reviews
18 helpful votes
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I placed an order for a cryptocurrency wallet on 13th March 2018.

Immediately after that I received an Order Confirmation followed by another email informing me that my account has been blocked and my order cannot be processed unless I send them my billing name, address and phone number registered on my credit card.

Since their email did not elaborate what the issue was but merely asked for information on my credit card, I had to make assumptions on the possible problems and responded with the details requested and explanations.

More than a day later, in response, I get another email from amazon asking me to log in to my account and upload my credit card statement.

However, since my account was blocked I was not able to log into my account and hence I could not upload the card statement either. I sent amazon a note on my predicament and at the same time thought I might as well speak to their customer service consultant to expedite the matter. After searching their website for more than 20 minutes I could find neither a chat link nor a telephone number to call. I gave up.

Later in the night, it occurred to me that I could possibly find their customer service telephone number by googling it. I found it and called them only to get an answer that they will look into it and revert to me after a day or two! I have yet to hear from them.

Date of experience: March 16, 2018
Arkansas
4 reviews
6 helpful votes
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Fast service
March 16, 2018

I order a lot of books online and even those that are shipped from other suppliers arrive quickly. I sometimes buy tools and gifts online and the merchandise is always as stated. Never misrepresented.

Date of experience: March 15, 2018
Wisconsin
1 review
0 helpful votes
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I Love Amazon!
March 16, 2018

I Love amazon`s selection of ebooks. I spend most of my leisure time reading ebooks and gained some knowledge with the help of awesome books.

Date of experience: March 15, 2018