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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I ordered a pack of eye drop bottles and I received a message from Amazon telling me that the carrier they use, which is APEC require that I provide my citizen ID and my Chinese name! Then on the same day I received another message from ECMS which says that it is a logistics provider saying that this is required by Customs in China. I don't understand why I need to provide my personal ID for buying just some eye drop bottles and why my Chinese name is required. I have ordered goods from Amazon quite a few times and this has never happened before. This is an infringement on my privacy. I am not going to provide them. Unless Amazon changes this, I will stop buying on an Amazon.com.
I ordered from my Tide button my husband bought me and I got it in a day. I didn't think it would get there fast, but that's Amazon I guess. Loved it, can't complain!
**EDIT: We have Prime, so we get it faster because we pay extra, Thought I should add that!
Amazon is great for finding lower prices then normal store shopping in your local area. With all the competition it tends to drive the price down. Try sorting your filter by price and set it to low to high. Find the lowest price for the product you desire.
Technical problems on Amazon's part and my order did not go through. I called later but they said they did not get order and had no idea how much the firestick was selling for on that day. I just googled it and found out how much they sold for on prime day.
Very very fast shipping! I am so pleased with my cloth. Customer service is great! Use the Amzon for several years, never disappoint!
Terrible Delivery Service from prime. Deliveries left in the front garden and lockers that don't work. Reviews mentioning this are blocked by Amazon.
No bad experience at all... very good company they try to make sure u get what u paid for and if u need a refund they help
Wow I never thought I was gonna meet such site that deliver with no effect. I'm so happy to meet such website.
The site's functionality has really improved over the years. It has become really easy to use. I really didn't appreciate using it as a seller due to their policies, which is why I gave 4 stars. I haven't sold on years as a result, but the buying experience is generally positive.
I love Amazon so much. I have shopped on Amazon since the year 2000. 18 years of happiness. I've only had to send things back a couple of times and only got the wrong order a couple of times. I order hundreds of items every year. If I were asked to name some of the best things in life, Amazon would be one of them. If they are taking over the world, they deserve it. They did it right.
Depending on where you live its different but for me my packages are always early. I've been using Amazon for years and never had a problem with it. You can get anything from Amazon also
Probably not cheap but delivery is good & ordering is easy & choice is good. Access to films & TV shows is a benefit. Very time saving because you can find what you need & have it in your hands the next day. Problems are not common but difficult to resolve. I recently ordered a 10 item offer, received 5 & all queries were unanswered.
Amazon is awesome for ordering products you normally can't get in your country! Sometimes products are quite overpriced, which sucks.
I consider Amazon to be the best choice when it comes to online shopping.
Not to tell I'm in love with their Kindle! It takes reading to a brand new level.
Amazon used to be this amazing company from a customer standpoint, but now that it has shut down most of its competition and continues to grow, the company is starting to tank. Prime is no longer Prime as you're paying more for it and receiving less. Two day shipping is a lie, it's more like 4 or 5 day or whenever they feel like it shipping. Returns are more difficult to make and their product pricing is steadily increasing. The media and entertainment portion is a joke. This includes both the tv and music portion. I have increasingly found better products and prices fro other companies and I am seriously considering cancelling my Prime membership. After all, what's the point if you're paying for shipping by paying a higher price and receiving it days later than the "guaranteed" delivery date?
Absolutely luv shopping with Amazon, the selection of products the prices are Amazing. And how fast I get what I have ordered is WONDERFUL.
I cancelled my Prime membership after being told that I wasn't meeting the Community Guidelines for writing reviews. Two days later they restored the privilege. Two days after that, the revoked it yet again. I'm done with this company. I never been treated so badly. They never offer a valid reason for their decision. As others have stated, Amazon used to be a good company but when you get so big that when one hand doesn't know what the other is doing, then it's time to leave.
I did a order via gift card and I got closed account due to a not showing invoice of gift card.
Why?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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