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Amazon

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

India
5 reviews
25 helpful votes
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Nice Service
May 6, 2019

I bought couple of products from Amazon, the quality was really good and looking very attractive. The product was price worthy.

Date of experience: May 6, 2019
New York
5 reviews
29 helpful votes
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I wrote about 3 bad reviews the past 2 years. And I notice the reviews are gone. Further research people who pay for Amazon ads(sponsored) can claim that certain reviews are fake or from a competitor. But of course they abuse it, and their are paying Amazon, and Amazon dosen't want to lose a sponsorship. So now there's alot of fake reviews out there. Sucks for the consumers because now we dont know what are real reviews and we can't even write a honest review on a bad product now because it gets deleted.

Date of experience: May 5, 2019
Romania
1 review
0 helpful votes
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Boot
May 5, 2019

Bought an item but just after 2days it was not working anymore. I returned the item as soon as possible. After 5 days I received the new item and this time it was all good.

Date of experience: May 5, 2019
RU
3 reviews
19 helpful votes
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Used to be quality products. Now it's all junk. Someone orders from Wish app and resells for twice the price. We ordered shoes for my daughter and when they came I could tell from the smell and packaging it was from Wish so I looked them up. Sure enough they were right there for half the price. Absolutely ridiculous.

Date of experience: May 3, 2019
GB
5 reviews
8 helpful votes
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Support local small businesses instead before it is too late and don't shop on Amazon! Jeff Bezos is a scum bag who wouldn't care if your family starves to death.

Date of experience: May 3, 2019
New York
4 reviews
39 helpful votes
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Very Slow
May 3, 2019

Worst service! It is so slow and idiotic. Other online websites are much better. Amazon is very slow and have bad return policies. And also Delivered a Product 2days Late after par date.

Date of experience: May 3, 2019
Bangladesh
1 review
1 helpful vote
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I never knew a hair dryer could make such a difference! I have been using the same one for about 20 years... got this one and WOW! Whether I put my hair up or style it down this has me done in just a few minutes! II love the ION feature I can turn on or off. And it is so pretty too! [This review was collected as part of a promotion.]

Date of experience: May 2, 2019
GB
2 reviews
0 helpful votes
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Satisfied
May 1, 2019

Amazon books is the best part of amazon store i think i have read all type of books on music just because of amazon store

Date of experience: May 1, 2019
Thailand
2 reviews
1 helpful vote
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Amazon is always my first choice for buying anything online, have tried other websites like ebay but none of them can compare with amazon delivery time and customer service.

Date of experience: April 30, 2019
Maryland
2 reviews
0 helpful votes
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Best Coffee Maker
April 30, 2019

Keurig Fil K-Elite C Single Serve Coffee Maker (Brushed Silver) with 15, Water Filter, and My K-Cup, 2

Date of experience: April 30, 2019
New York
3 reviews
5 helpful votes
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Mistake on their end
April 23, 2019

I order some items for my daughters birthday coming up soon, I enter her address as place to be deliver some how it got send to my current ADDRESS call them and they said is nothing they can do about it few items have not even been ship and they still can do anything
I know Amazon is a giant retail now so my money and bossiness will mean nothing to them but for me this is the end of my relationship with Amazon... will take my insignificant account and money somewhere else.

Date of experience: April 23, 2019
Texas
6 reviews
11 helpful votes
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Very convenient
April 23, 2019

Used this service several times and from my experience it is a well oiled machine. Never have had a problem and service was prompt. Thanks Amazon!

Date of experience: April 23, 2019
New Jersey
2 reviews
3 helpful votes
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Ordered guitar from Amazon.com so it can be delivered on Saturday when I am home. Confirmation email confirmed the delivery on that day. Was waiting all day because this items I had to be home to sign for. Was. T delivered. Called customer service, talked to an agent. He offered me $30. I refused. He called UPS and told me that they will are behind on delivery schedule and item will be delivered in aprox. 1 hour. He also suggested he will call me in 1 hour. I said ok. In 2 hours I called them again. Asked to talk a manager. The manager whose name is Shane with last initial if the last name is M, told me that they have no idea when the item will arrive and amazon can offer me $5 for delay. What a great service.

Date of experience: April 20, 2019
Virginia
34 reviews
151 helpful votes
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Selling on Amazon is a waste of time. Amazon charges 15% of commission. Buyers lie, cheat and steal money from sellers. Amazon side with buyers. Buyers pocket the sellers' money and selling their product online.

Buyers used up product and wants refunds. Buyers buy books and return them a month for a refund. If buyers don't attend to keep books, then rent books instead. Buyers treat used books as rentals. FBA attracts broke buyers that wants refunds. When buyer sends stuff back, item becomes unsellable. Amazon FBA wants you to remove the item. Amazon FBA takes more fees and loses more items. Seller support is worst.

Don't send items to Amazon warehouse because of storage fees and high returns. Amazon warehouse fees almost takes almost half your sales. Amazon selling support is garbage that comes up with canned answers. It was worst when Amazon seller support got rid of chat option.

Its better to ship items yourself.

FBA got tax nexus and high fees.

There is writing on the wall. Many sellers are quitting Amazon daily.

Amazon just screw over sellers by getting greedy on fees. Get your website and build your brand

Date of experience: April 19, 2019
California
2 reviews
5 helpful votes
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Amazon used to be a good company. Ever since Bezos became the richest
Man in the world they apparently stopped caring about quality or
Customer service. I ordered the Onelink Safe & Sound by First Alert
And they sent be a clearly defective customer returned item that
Already had the "discharge" tab on the back poked through, which
Permanently disables the battery after the smoke detector has failed. I
Let them know and they claimed to have refunded my money (but days later
The refund still hasn't shown up on my credit card online statement),
But wouldn't issue a replacement and told me to buy another one. So I
Bought another one and waited for it to arrive. I opened it and
Immediately saw that it had previously CAUGHT ON FIRE. There were very
Clear burn marks on the item. I appreciate the irony of sending me a
Smoke alarm that had previously caught on fire, but I didn't exactly
Plan on spending hundreds of dollars on a paper weight. So I contacted
Them again and informed them of being sent two clearly defective items
In a row. However, for the second item they are refusing to issue a
Replacement that hasn't been on fire and are making me jump through
Hoops to get a refund. Absolutely awful customer service.

Date of experience: April 17, 2019
Canada
1 review
5 helpful votes
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All my reviews that are negative are blocked by Amazon. Seller send me junk that is totally different from what was on the product photo and when I submitted bad review Amazon blocked it. I have to pay return shipping because seller is in China and wanted to warn other people about that product but no way Amazon would allow it.

Date of experience: April 15, 2019
Oklahoma
8 reviews
4 helpful votes
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This hat was perfect
April 15, 2019

My son wanted a black top hat to wear to the prom. He didn't want a cheap costume hat, but the real thing. I didn't want to spend a lot. The price was good, and so was the quality. We ordered through amazon prime. Hats in the Belfy. He made a big hit at the promenade and the prom. The hat fit to the sizing charts they offered, and was perfect. He will be wearing it again. I can't get the picture to load. Sorry!

Date of experience: April 15, 2019
India
1 review
0 helpful votes
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Best Dress in World
April 13, 2019

I never ever ever write reviews. This dress is beautiful. I love the material, I love the way it hugs my body just the way I want it to (tightly with the bandage around my waist).
I'm heavyish, at 190lbs and 5'3 and my weight is pretty evenly distributed. I'm big chested at 38DD and this dress fit me beautifully and cinched my waist so that I really got that hourglass figure.

Date of experience: April 12, 2019
Singapore
2 reviews
3 helpful votes
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Products
April 13, 2019

They have a wide range of products. Been buying from them a few times. I will continue to buy from them

Date of experience: April 12, 2019
Michigan
1 review
9 helpful votes
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Amazon just blocked me from writing reviews for absolutely no reason. It says I violated the guidelines. Which is a joke. And even some of my older verified purchase reviews are hidden by the sensitivity filter. I think it's pretty common knowledge Amazon is full off fake reviews and yet I can't review products they actually know I purchased. There are so many products on there with hundreds of non verified 5 star reviews. What a scam. I'll be avoiding Amazon from here out. EBay is usually cheaper and now they have just as many items with fast and free shipping. And I don't need to pay membership fees. There's no need for you anymore Amazon

Date of experience: April 12, 2019