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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

India
1 review
2 helpful votes
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What the hell you guys showing offer 1500rs discount on phones and u taking highly charges from actual price or just double your discount price means 3000rs more u take. Do u really think we customers are fool from now i dont buy anything from you i hate this type cheap publicity or thinking

Date of experience: May 15, 2019
France
2 reviews
0 helpful votes
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Très bon site
May 15, 2019

Amazon est un très bon site d'achat en ligne, avec un bon rapport qualité/prix, et ont y trouve de tout

Date of experience: May 15, 2019
Malaysia
2 reviews
0 helpful votes
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I bought from Amazon sometimes and it's a fine place to let you search the stuff that you need. Sometimes, unexpected products can also be found here and it's quite useful too.

The main issue I have from this company is that you might find some unreliable suppliers that deliver stuff that is not the same in advertisement.

Date of experience: May 15, 2019
California
9 reviews
4 helpful votes
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Too many unreliable suppliers. And the advertising pictures are misleading. Talking about the support, it doesn't help at all when there's a problem with order.

Date of experience: May 14, 2019
Minnesota
1 review
2 helpful votes
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I don't know what the role of customer service reps is since they don't seem to have the ability to help beyond the standard buttons you can access yourself.
I placed an order with 2-day shipping, but due to the quantity I ordered, I ultimately got an email stating the delivery date was now going to be over 3 weeks out. This was not acceptable for my timeline so I requested to cancel within an hour. I was told it was too far along in the shipping process to cancel. I questioned how that could be when it wasn't shipping for 3 weeks. No one could give me an answer to that. Every time they would respond with the same generic response that when items are shipping very soon, they can't be cancelled. I don't know how 3 weeks is soon. One rep had kids crying in the background and just said "ummm" for 10 minutes without providing any meaningful information at all. The "supervisor" had dogs barking in the background and gave the exact same generic response that didn't actually apply to my situation or order. Never got any resolution as no one was empowered to do anything more than try the same cancel button I have access to on my account.

Really a baffling experience that this is the type of service Amazon provides.

Date of experience: May 13, 2019
Missouri
3 reviews
20 helpful votes
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The grocery delivery competition is on and it's no surprise that Amazon Prime Pantry is first class even as it evolves. Shipt the new entry into this new market competition hasn't missed a beat. Sadly, Walmart's 2-day Shipping has lost it's total mind... It can't keep food stuffs in stock; It doesn't respond to CSV requests to get stock--It has begun focusing primarily on the new 'Grocery drive thru Pick Up'. This OldLadyInIowa says "Thank goodness for Amazon's consistent dependability, quality & multi functionality--It is setting the bar high for all new comers to grocery delivery market.

Date of experience: May 11, 2019
Canada
1 review
2 helpful votes
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It is useless
May 11, 2019

Recently I ordered one camera and offered delivery in a week but the money wasn't deducted from my account and they kept postponing the order for more than two week saying the reason of reviewing the account. Finally one of their managers asked me to cancel the order and redo it again and i did that for express delivery. But the same thing happened again just postponed the delivery date at the day of supposed delivery. We called for reason and they said because we cancel the first order first time so it takes time. Just nonsense. This is just fake site to me. I will never trust this site.

Date of experience: May 11, 2019
Italy
2 reviews
0 helpful votes
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Perfect
May 10, 2019

Perfect site of shopping online. Affidability and timing are wonderful. I bought many things, from books to music instrument, and all of theme were very much good!

Date of experience: May 10, 2019
Minnesota
3 reviews
6 helpful votes
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Wonderful company. They make sure you are satisfied where they give you a full refund. On the occasion that I was unhappy with an item they will supply shipping And I will return the item for a full refund

Date of experience: May 9, 2019
Colombia
3 reviews
1 helpful vote
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Very good
May 9, 2019

Very good place to make purchases in addition to the options and details of the products and to make the payments there are many options

Date of experience: May 9, 2019
Florida
2 reviews
0 helpful votes
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Site fácil de manusear produtos oferecidos de forma satisfatória com muita credibilidade e confiável

Date of experience: May 8, 2019
Turkiye
2 reviews
2 helpful votes
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Their prices
May 8, 2019

The prices to compare between the site and our country's other online shopping sites are ridiculous.

Date of experience: May 8, 2019
Idaho
2 reviews
0 helpful votes
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I've bought plenty of things on Amazon. Mostly, everything was fine. However, when you need a refund, it can be a very time-consuming process.

Date of experience: May 8, 2019
Colombia
1 review
0 helpful votes
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Presuntamente muerte de un colectivo fue el origen de la balacera en el puente

La guerra entre bandas delictivas generó el pánico en las cercanías del puente binacional Simón Bolívar. (Foto/Archivo)
Habría sido el reciente asesinato de un supuesto colectivo, lo que originó sed de venganza entre sus compañeros y seguidamente un enfrentamiento a tiros con otro grupo paramilitar rival, poco antes del mediodía del viernes, debajo del puente internacional Simón Bolívar, en el cual resultó herida en la espalda, una dama, al ser blanco de una bala perdida.

Aunque como hipótesis de la balacera, se dijo inicialmente que el móvil podría obedecer a una situación relacionada con el contrabando que realizan o con los cobros que efectúa cada grupo, a las personas que por una u otra razón se ven obligadas a cruzar a través de las trochas, ya sea desde Venezuela a Colombia o desde el vecino país a este, para comprar alimentos o medicinas, las autoridades neogranadinas manifestaron que se trató de un ajuste de cuentas entre los dos grupos por el homicidio de un colectivo, en el lado venezolano, según la información que manejó Caracol.

Sin embargo sobre este particular no ofrecieron mayores detalles, quién era esta persona, cuándo y cómo la mataron, solo se asegura que los disparos iniciaron en territorio venezolano y fueron respondidos desde el vecino país.
Por su parte, el coronel José Luis Palomino, comandante de la Policía Nacional de Cúcuta, señaló que la balacera se registró en le trocha La Marranera, otras autoridades colombianas, como el director de Migración Colombia, Christian Krüger Sarmiento, informaron que tras el suceso, el sector de La Playita y La Parada, fueron "barridas" por los uniformados y efectivos del Ejército neogranadinos, pero no hallaron nada, ya todo se encontraba "en completa normalidad". En cuanto a la dama que fue una víctima inocente del enfrentamiento, pese a que resultó herida en la espalda, fue trasladad a y atendida en el Hospital Universitario Erasmo Meoz (HUEM), de Cúcuta, donde lograron estabilizarla, y se encontraría fuera de peligro.

Date of experience: May 7, 2019
Pakistan
2 reviews
0 helpful votes
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Good app
May 7, 2019

Many thing available in one place you can purchase as you wish in a very reasonable price. I love this app.

Date of experience: May 7, 2019
Florida
1 review
3 helpful votes
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Amazon Scam
May 7, 2019

If you make a refund, they invest your money and return it to you when they want. Amazon Play With Your Money.

Date of experience: May 7, 2019
Nevada
3 reviews
4 helpful votes
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I have literally spent thousands with Amazon every year for at least the past 5 years. A small vitamin order for $32 was debited and then returned to my account unbeknownst to me. The first time I heard about it was when I received an intimidating letter from TRS, their collections agency. I didn't receive a notice from Amazon that they had mistakenly returned my money to me nor a payment request of any kind. I simply received an intimidation letter from their collection bureau. I have spent close to two hours with two different Amazon Supervisors who kept telling me they understood while doing nothing to satisfy this terrible business tactics employed by Amazon the moment they thought they were out $32!
I am going to their competition and you should, too. Perhaps a little less convenient, but it's time to send this clown a message!

Date of experience: May 7, 2019
Namibia
2 reviews
0 helpful votes
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Top notch
May 7, 2019

Though you find some expensive stuffs, it still stands out to be the best as i get to find que some rare products that i cant get from my country

Date of experience: May 7, 2019
Brazil
2 reviews
0 helpful votes
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Maravilhoso
May 7, 2019

Adoro comprar neste site, além de vários e bons produtos tem preços super competitivos ao mercado, oferece uma vasta gama em livros tecnologia e mundo pop. Fiz várias compras e tive problema apenas uma vez, mas o antedimento foi incrível, além de que me devolveram o valor do frete pelo problema. Amo de mais e indico essa loja.

Date of experience: May 6, 2019
Hong Kong
2 reviews
0 helpful votes
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Nice
May 6, 2019

Good Service and shipping is fast, I get the products within a week.
The quality of the products are good, same as described in the website.

Date of experience: May 6, 2019