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Amazon

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Canada
2 reviews
1 helpful vote
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No está mal
May 28, 2019

No está mal, pero el servicio de atención telefonica brilla por su ausencia. Los productos de bajo coste son demasiado caros, por el resto bien.

Date of experience: May 28, 2019
France
5 reviews
9 helpful votes
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An amazing experience. The staff are very helpful and the whole process is very easy. So far all my orders have been correct.

Date of experience: May 27, 2019
Nepal
2 reviews
2 helpful votes
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This very awesome. You can order wherever you are, what you want. This online shopping help me save our time and money. Everybody should check this. I like this app

Date of experience: May 26, 2019
New York
3 reviews
3 helpful votes
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Amazonamazing!
May 26, 2019

Fast shipping, free shipping with Prime. Anything and everything you need at the click of a button. No hassle, prompt refunds. Pretty much the most amazing company in business today!

Date of experience: May 26, 2019
District of Columbia
4 reviews
4 helpful votes
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Amazon is great place to shop but not giving them 5 star for one reason... installation is not up to par I have tried it few times and decided to give up on it. I f I need to buy furniture in the future from Amazon i do not need to rely on those subs to schedule coming up to install since they will re schedule many times and you will end up going somewhere else.

Date of experience: May 25, 2019
Colombia
5 reviews
5 helpful votes
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This is one of the best site to buy anything you need. They deal with many brands and good prices. They have one of the best delivery system. I recommend it 100%.

Date of experience: May 24, 2019
Philippines
4 reviews
1 helpful vote
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Amazon lover
May 24, 2019

Wow... super and love to visit amazon. Great to be here priceless if i was here its so lovable... Amazing thank you

Date of experience: May 23, 2019
Virginia
5 reviews
3 helpful votes
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I love using Amazon; wonderful customer servicer, and tracking information is always available. Just amazing!

Date of experience: May 23, 2019
Nigeria
4 reviews
1 helpful vote
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Without any any doubt Amazon is the most popular online store in the world which has gained a lot of customer around the world. I really love their products and services.

Date of experience: May 23, 2019
Washington
3 reviews
5 helpful votes
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I ordered DJI Mavic 2. The delivery was fast, the goods were well packed! I think Amazon is the best place for this kind of orders

Date of experience: May 22, 2019
Nigeria
10 reviews
4 helpful votes
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Speedy delivery
May 23, 2019

Very fast delivery services anywhere around the world. Amazon is really doing it in the online shopping world. I give them five star

Date of experience: May 22, 2019
Pennsylvania
4 reviews
4 helpful votes
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Without me knowing, Amazon added their Prime service to my account. Then renewed it this year and never sent an email about it to me! Yet I get a million emails from them for promotions. And when I tried to cancel, it was very difficult, seemingly on purpose.

Date of experience: May 21, 2019
Brazil
1 review
0 helpful votes
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Very good
May 20, 2019

Great company, fast delivery and great quality of products. Very good promotions, I really enjoyed the experience!

Date of experience: May 20, 2019
China
2 reviews
0 helpful votes
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I like, including service, delivery, quality and so on. We have many styles gloves, including copper nylon anti-slip gloves, cotton spandex gloves and so on. Now all of our gloves are top 50 seller on Amazon. I visit this factory. They are specialized in gloves, and professional. So, I will give them 5 stars review.

Date of experience: May 19, 2019
Georgia
5 reviews
5 helpful votes
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I think I might actually be addicted to amazon... I sometimes think i have a problem. They pretty much always have what I need and can ship it to me fast for a lower price than if I went to the store.

Date of experience: May 19, 2019
Colombia
2 reviews
0 helpful votes
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Very good aplicación for shop your things y anower problem whith the transacción to pay very good thaks to the moments more Easy

Date of experience: May 19, 2019
India
4 reviews
26 helpful votes
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One of the most international online retailer. Products little bit costly than other online shoppers,, but keep good quality products

Date of experience: May 19, 2019
Georgia
6 reviews
11 helpful votes
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The Bracketron O2 Air Vent Phone Mount! Initially easy to install & use but the attachment clips broke after 90 days of use. Unfortunately, that's well beyond the return/exchange window for Amazon. It is a true POS!
Purchased another item by Macally for 1/4 the price that is more solid.

Date of experience: May 18, 2019
Egypt
3 reviews
1 helpful vote
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Good STORE
May 16, 2019

THIS is a very good company >time respect and customers respect >I there is a wrong they will help >>I recommend it very much

Date of experience: May 16, 2019
Chile
5 reviews
0 helpful votes
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So good
May 16, 2019

I know that online purchases are cheaper than in-store purchases, just choose sites that comply with purchase contracts

Date of experience: May 16, 2019