AmazonReviews 11,108

Seems that almost every order as of late has become an issue in one way or another. Your card was declined, no it wasn't. Then the order was cancelled, by who? Another order arrived, only half the order was in the box. Another shows out for delivery, didn't arrive until the following day. Nothing but lip service from corporate. After years of being a Prime customer, we cancelled it and will be purchasing else where.

Amazon has become a giant machine that does not care about their customers or about their guaranteed deliveries. I have been a prime customer for quite a while and have had recently multiple shipments that have not come on their scheduled delivery date. Those dates are the only reason to buy with Amazon and pay extra money for prime. The only response from Amazon customer service is "sorry" or here is a $5 credit. They could care less that I needed those items on the promised date and their failure to follow through cost me extra money, time and hassle. This is unacceptable and it won't happen again. I will not order anything from Amazon again once my rewards credit from my Amazon card are used up and I will not be renewing my prime membership. I will just use Wal-Mart instead as they offer FREE expedited shipping without a membership. Sad and disappointed as a long term customer and wish it wasn't so. Enjoy your snake oil status Amazon and I know losing one customer won't affect you but I do hope you read this review and care again one day for all your other customers sake.

Amazon Prime is the BEST. Delivery speed simply unbelievable. Costs are good considering I avoid driving trips into town.

Amazon product support is the WORST of any internet company I do business with. Shoppers with questions concerning operation, installation, performance of techy products are out of luck. There is no link for product support. Worse than AT&T or the IRS. There are some Amazon product lines that do not have websites. Phonelex is a good example. No website and no way to download or view installations or operation. Following repeated concise questions Amazon help responses make no sense at all and bear no relation to the product. Apparently all read by robots with names but limited response repertoire. Amazon,... cheapo Harbor Freight Tools has better product info.

Since Amazon refused to post my review on their site as it did not adhere to their "guidelines", I'll go ahead and place it here, and probably a few other places as I don't like to be censored for honest reviews.

I've had great experienced with Peapod and Safeway delivery, but I received a coupon from Amazon for Fresh so I decided to give it a go. First, I accidentally thought the delivery option was 9-11am, but it was actually 9-11pm. My fault, but when I called to change it, the only way to modify the order was to cancel it according to the call center rep. So I left it as is. When the delivery was made, there was no notice, no knock on the door, no email or text saying it was there... so the bags ended up sitting out in the rain for 15 minutes before I checked the door again.

One of the bags was missing, the eggs were crushed, and the jar of sauerkraut was not sealed. I called Amazon to see what happened and they told me one of the bags was lost and they wouldn't be redelivering because of the holiday, so they issued a refund for the missing items. The next morning I let out the dogs and the missing bag was delivered, it had been sitting outside all night I guess. Fortunately it was mostly produce so it was okay, but the blueberries had fallen out of the package and were loose in the bag. The order was still missing the dip, but I wouldn't have eaten it anyway as it would have been sitting out in the heat for hours.

I didn't bother to call back for the refund of the other missing/damaged items as I'm tired of dealing with Fresh at this point. I'll certainly never use them again, especially given the high price of the groceries.

I recently talked to someone fromt he support team about my account being hacked. The first guy clearly didn't know what he was talking about and just made up an answer. I called back a few days later and the woman i talked to was condescending. She treated me like i wanted my account to be hacked and i was a thief. Every time i tried to explain something to her she cut me off and acted like my concerns didn't mean anything.

I kept telling her that i didn't see an order she was telling me about and all she would say was "look carefully. Take your time and look carefully." It doesn't take a rocket scientist to look at a damn computer screen. If you let me speak, you would have heard that IT WASN'T ON MY ORDER LIST. How could i order anything when my account was on hold from being hacked anyways?! Clearly i did not order whatever it was.

The hacker also used up all of my gift card balance and she didn't believe me. I get it, people try to swindle the company out of money or whatever but i want my gift cards back.

In the end, my account was reset (not by her) but i expected a lot more from this company, i guess that's my bad.

I can always count on amazon for whatever I am looking for. Especially with amazon prime the whole process only takes about 2-4 days to arrive. I have bought BBQ sauce (probably the most iffy thing I have bought), backpacks, battery packs, LOTS of skincare products, and etc. The range of items is just incredible from everything being listed on their site. The only thing I have not explored from amazon is the clothing section. So I can't say much about that. Other than that amazon is a reliable website and you can always count on them!

I've done business with Amazon.com for close to five years, and there's only been a couple of times where they dropped the ball on orders. However, those instances had more to do with the company using them to sell their product than with Amazon itself. I'm also amazed at how quickly they get my orders shipped. I received one today, and got a notice today for another order I placed yesterday. I'll get part of it tomorrow, and the other part the day after that! BE SURE to read product reviews! That's crucial if you don't want to get stuck with JUNK. That's what I do, and so far that's worked out well for me.