AmazonReviews 11,108

Apparently they attempted to deliver my items and found my apartment building closed. Funny enough because my apartment building has no gate, it's open 24hrs. I contacted their customer service and she confirmed that delivery was attempted, Very funny because the day they claim to have attempted delivery i was at home the haul day. About 8hrs later i got an email from them saying my items got lost. Terrible first time experience with Amazon. You don't realize the pain and damages you have caused me by your error. SHAME ON YOU.

I paid $20 for 1 day shipping then my item got lost and went to North Carolina when I live in Kentucky so I wasted that $20 the first person I talked to was very nice refunded me the $20 and said it would update the tracking as soon as it knew a new delivery date. The tracking never updated and apparently a dog harness needs to be signed for and so I didn't know it was being delivered they couldn't leave it because I wasn't home to sign. I contacted them again and wanted to know if I could go and pick it up somewhere or something and they couldn't answer me every time I locked my phone a new customer service agent was on the chat and I had to explain everything 9 TIMES the last person I talked to offered me a refund and I said I didn't want a refund if my item was going to be redelivered the next day then that's fine if not I wanted to cancel and he said how would you like your refund and I said I don't want it unless I'm going to get the item and they refunded me still. I went to my orders and it said I needed to send back my item once i received it. So again the 10th customer service chat agent Zyree was being very sarcastic and snarky when I tried to explain the situation to him and it seemed a lot like he was talking to me like I was a stupid child. Most frustrating experience very horrible service.

MADE A HUGE MISTAKE BUY 2 FOXWELL SCAN TOOLS GUES WHAT CHINA CRAP $260 FOR 1 $170 FOR THE OTHER Walmart $40 scan tool just as good and if it malfunctions you can just bring it back I HATE THE RUNAROUND EVERY STINKING TIME I BUY ON AMAZONE THEY SCREW IT UP REALLY JUST BUY LOCALY IT JUST NOT WORTH THE AGRAVTION Ya good prices buy it crap i need to be able to look at the person and explain what's wrong and get a new one not a run around

1st CS person just keeps reading from a script. I ask for supervisor. Holding... She comes on and says HELLO? I ask for someone for who English is their native language. Holding... get some nice guy named Chris. Issue is that 2 set of of gifts I ordered for Christmas presents (FOR MY NEPHEWS) were not delivered. One order is marked OUT FOR DELIVERY and one is marked UNABLE TO DELIVER. IT IS APRIL I am in Canada. My nephews live in the US. If I hadn't noticed, Amazon would still have my money. First lady told me it is my responsibility to see that my orders were delivered. Since Amazon has my money, isn't it their responsibility? How long would a Christmas order be considered just LATE before I get my money back? Why would I have to call to get my money back on an order that was UNDELIVERED? That's a half hour I won't get back. But I certainly learned a good lesson. I am a "good customer" but you are happy to steal my money.

As much as I shop online, the 2 day free shipping is well worth the yearly fee for Prime. Prime video however, needs some attention. The movies are just bad. Old and bad. They really need to work on this area. I do like the books and magazines that I get with Prime. I really want to keep people working at my local stores employed but Amazon makes shopping extremely convenient. They have whatever I want at my fingertips. One click, and it's mine. Sorry local retail personnel.

Tons of fake reviews make the reviews meaningless. They have their vine customers who ret a free product to review. The prime is ok for documentaries sometimes. What really makes me mad is their return policy. They take money of when I do a return at times. The best way to return is to not open it and write refused return to sender. I just packed and processed a return. Then choose to refund my original method of payment. The product is on its way back and they sent another one instead of a refund. I'm glad I pay month to month. I will drop them for next month if they don't make this right. Unbelievable Spoke with Eddie C. On the east coast in customer service. Says he's a supervisor. I was a good customer but they are not a good company. Very rude. Said he would not do anything special for me. I told him let's do something specyial and cancel my prime member

Amazon prime is perfect for what we use it for. The next day delivery service can't be faulted. Items always turn up when they should, and the updates regarding your order are great. I'd pay the monthly fee for the free delivery alone

I did buy on Sept 15@ Amazon.com, sold by: prime18 I did ask Amazon.com the customer service too, they said, was no problem to ship to Washington, but on your Product description, did show can't ship to Washington, the seller did refund Sept 27, I did ask you on Sept 16, I did not get the refund on the Sept 16, you know I will not get the item, how come you still need me the wait over week to get the money back, and they did delete the review, I left@ Amazon.com,
This seller was very poor, and they did not give up the tracking number, said, they did try to get the lower shipping cost. And you never know where's your shipper, only can base on Amazon.com showing, when the cargo arrival, if you ask Amazon.com, they said, they will contact the selling, like the dog trace their own tail.
Order # **************612

TRULY A HORRIBLE EXPERIENCE WITH THESE FOLKS. THEY CONTINUE TO DROP THE BALL EVERY TIME AN ISSUE ARISES. IF IT WASN'T THAT THE PRODUCT WASN'T INSTOCK (WHICH IT WAS) THEN IT WAS THE CARRIERS FAULT. THEY CAN'T EVEN GUARANTEE THAT MY ITEMS WOULD ARRIVE ON TIME. I ONLY PURCHASE PRIME ELIGIBLE ORDERS AND WELL THEY DROPPED THE BALL AND SAID IT WAS THE CARRIERS FAULT. IF IT IS BEING FULFILLED BY AMAZON HOW IS THIS THE CARRIERS FAULT IF IT NEVER LEFT YOUR WAREHOUSES?

THEN I AM BEING TOLD I WILL RECEIVE CREDIT FOR THE PURCHASE AND THE EXPEDITED SHIPPING IN ORDER TO FULFILL THE ORDER TO MAKE IT ON TIME. BUT GUESS WHAT THE MONIES WON'T BE AVAILABLE FOR A COUPLE DAYS AND THE ITEMS ARE NEEDED THIS WEEKEND! HORRIBLE.

I used amazon on an every day basis, until today. I got an automated email that my bank account will be not accepted anymore, after years of business without any problems on my end. Account is always covered. Now I need to give amazon my credit card information. I maybe order from this trillion dollar company that cant manage to pay living wages, but I wont entrust them with my card credentials... business taken to local shops again. #BoycottAmazon