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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

GB
5 reviews
6 helpful votes
Follow Leilani S.
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Five stars
August 24, 2019

I love amazon prime. I am using prime service since a long time and I am happy with prime benefits and support.

Date of experience: August 22, 2019
India
1 review
0 helpful votes
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All over store
August 22, 2019

Good for people who Don't have shops near by and sometimes it may have late delivery but although good

Date of experience: August 22, 2019
Nigeria
3 reviews
2 helpful votes
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The best
August 22, 2019

100% customer service, i always order and get goods when due, but not worth my 5 star because jeff bezos needs to work on some flaws, in quality of goods. But everything still the best online retail store for me

Date of experience: August 22, 2019
Texas
2 reviews
2 helpful votes
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This is my "go to"place for anything I need. They are fast and usually stock what I may be looking for. They are usually price competative compared to other suppliers. Being a Prime member is well worth the expense since most products ordered have a free "Prime delivery" od on or two days.

Date of experience: August 21, 2019
Texas
2 reviews
4 helpful votes
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Buying on amazon
August 21, 2019

So you think you are getting a deal when you buy on amazon, amazon just blows smoke up your $#*!, and O Jeffy boy is laughing all the way to the bank, better yet all the way to the moon, first he wants you to pay $ 130 per year for Prime includes free shipping, nothing is free folks, you can go to most any site and what you are looking for is less money plus free shipping, there are many items that are $ 25-$ 100 less money plus free shipping, i could go on and on but i think you get it.

Date of experience: August 21, 2019
Texas
3 reviews
0 helpful votes
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Good service as always
August 20, 2019

My first preference is always amazon over any other online biz. I would certainly recommend amazon for a wonderful experience.

Date of experience: August 20, 2019
Canada
2 reviews
1 helpful vote
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Quick Shipping.
August 19, 2019

Become a prime member and you'll get free shipping, and you'll get your order quick as well... like in 3-4 days! Unfortunately, what I ordered broke the first time trying to use it. It was a pipe cutter btw. They paid for the free shipping to ship the product back them, (which was an upside) and my card was refunded within 5 days after I sent the product back. I'm sure they have stuff that is good. I've only ever ordered that one thing but I will order from them again for sure.

Date of experience: August 19, 2019
India
1 review
2 helpful votes
Follow Mounika V.
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Delivery takes so much time. And it delivers the item after the occasion even I ordered ten days before the occasion. This is the worst experience of my online shopping. I ordered another product on other site after two days, it delivered within four days.

Date of experience: August 16, 2019
India
1 review
3 helpful votes
Follow Rajeev R.
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Never Buy Mobile Phones on Amazon.
Defective OnePlus Mobile product will not be Refunded to You by Amazon. Be aware before buying.

They will not Refund the Product, though its a faulty product, And moreover will try to not do the replacement of the product. Never Buy. Very Bad experience with Amazon. Think 100 times before buying.
Don't order it online, You can't return it if you didn't like the phone. Better go in a shop check and then buy. Waste of money and time.

Date of experience: August 14, 2019
GB
1 review
7 helpful votes
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I left a negative review that the seller did not refund the money and did not communicate. Amazon.com blocked the review twice. This will leave only good reviews for bad sellers and fool people into making more bad purchasing decisions on Amazon. This is like a fraud.

Date of experience: August 13, 2019
Arkansas
4 reviews
7 helpful votes
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Nice fast delivery
August 12, 2019

I was once a prime member but found we didn't order enough to justify the monthly fee but whenever we do buy things it always amazes me how fast it comes. Even though it says it will be seven days it ends up coming in 2 days almost every time!

Date of experience: August 11, 2019
Hawaii
3 reviews
8 helpful votes
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Voting with my money
August 12, 2019

Use to order from Amazon ALL THE TIME.

But you know what? Can't anymore.

Jeff Bezos is not taking care of his staff. They're over-worked, under-paid and forces his employees to apply for federal aid.

Once I stopped ordering from Amazon, I realized there's so many other places to order from.

Voting with my money. Until Bezos starts caring about his workers, then I'm going elsewhere.

Date of experience: August 11, 2019
Qatar
2 reviews
1 helpful vote
Follow Edmond m.
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Amazon has proven to be a fun and easy way of reaching to alot of people. I really like the layout of the products and I even feel that I am gaining from the website as a customer #best online shop

Date of experience: August 11, 2019
India
1 review
4 helpful votes
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Worst
August 11, 2019

Amazon provides the worst customer care services in the world, once the payment is done they will not give a damn about you.

Date of experience: August 10, 2019
California
2 reviews
4 helpful votes
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I bought a new mattress from Amazon along with a new bed frame and sheets from them. The mattress was due today Friday the 9th and the frame and sheets are already here. Come to find out they have delayed the shipping of the mattress until August 14. I have already put my bed in storage as I was off today and got up early. Set up my new frame and ready to go. I saw the delay message called Amazon to see what is going on. First two people I talk to was no help, then I got a Team Lead. I explained I was going to be sleeping on the floor now as I already put my bed in storage which was 30 minutes away from me. He explained how The package is delayed in transit and had to come from another center as they ran out of stock of the new mattress. I like how he broke down what was going on, but it did not help with the concern of having no bed to sleep in. He went on saying how Amazon is such a great company and they offer "Good Will" to customers for these types of problems, and I was offered $30 bucks to go away. I have spent $489 total for a new bed set up and I find $30 bucks as an insult for all the years I have been a prime member and thousands I gladly spent on Amazon. Now I know its not the workers fault as they can only use what tools they can, and if having a customer sleep on the floor is worth 30 bucks to them I dont want to be that customer anymore. You dont know what you dont know about Amazon until you run into something that shows a company true colors.
Update to review, Guess what they sent me an email survey, and I advised what poor service they did they asked me to give them another chance and let them call me back. Went through the same statement as before and they said oh they will make it right this time. And offered me $5 bucks more then before. What a joke and now wasted even more of my time.

Date of experience: August 9, 2019
California
2 reviews
2 helpful votes
Follow S D.
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Always great!
August 7, 2019

Amazon has always been a go to in a pinch. From kids bday gifts to my workout clothes.

As a prime member things arrive on time and many times early! I am always please with my purchases and only ever had one mixup sending the wrong item. For such a large company, the efficiency is outstanding!

Date of experience: August 7, 2019
Florida
1 review
1 helpful vote
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Ordered a product that was listed as nee on website. Sent me a used item with cut up box and used item. And now i wont get get my money back for a worthless product.

Date of experience: August 6, 2019
Illinois
2 reviews
1 helpful vote
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ORDER # IS: **************057. Got a wrist BP CUFF and my husband really likes it! We just want a case designed to travel with so that we don't have to worry about it getting damaged! Thank you! If you don't have any carrying products we may return it and get one that has that product! I read quite a few details of other monitors and they have cases so I assumed that a product to protect it came with all of them! Thank you!

Date of experience: August 3, 2019
Virginia
3 reviews
14 helpful votes
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I have been a Prime member for years but their policys have been changing for the worse. I no longer get the speedy 2 day free delivery. Sometimes 3-4 days. I have paid extra for next day delivery on more than one occasion only to get my item a week latter. When I complain to Amazon they say that it was in fact shipped next day( but didn't ship out for 3 or 4 days after I ordered) so they will not refund the extra money. I have also left some bad reviews because of this only to have Amazon not post them.

Date of experience: August 3, 2019
Minnesota
1 review
3 helpful votes
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I was buying everything at amazon but not any more, I usually expend $700/month there. Last week, I returned 5 different items from different orders and send them back. I used to get my return 2-3 hours after I drop of the item at UPS. Now they said I have too wait until the items reach the facility which will take 2 weeks, (I did not use UPS, I used amazon locker which is close to my place), once they receive the item after 2 weeks, then the have to open the item and process it so add another week. No store ever takes that long to refund something! I will start buying from other stores and all of of them have better prices than amazon! I have been wasting a lot of money!

Date of experience: August 3, 2019