AmazonReviews 11,108

I mailed an item back that I got From my baby shower on September 9 and when I contacted Amazon at the end of September they told me that my item was received at the warehouse September 12 so they told me it would take a maximum of two business days, I waited and still no refund so I contacted again. They told me the same thing again so I waited and once again no refund to my Amazon account. It is now October 2 going on a month since I sent my item back and I still haven't received a refund and I'm getting no answers and have no idea where my refund is. Most of the people I've talked to have horrible customer service and I'm getting beyond frustrated Because there a return policy Does not say it should take a month to get a refund and everybody I've talked to has said the same thing so I am still trying to figure out where my refund is.

As a prime member I expected delivery of my packages to come right to my door. Instead, most of the items I buy are shipped through the postal service. I live in a rural area and if the package won't fit in the mail box, it won't get delivered as the mail carrier drives from box to box along the road and does not come up to your door. A few days ago I ordered a two-pack of coin batteries. The pack could fit in the palm of your hand. It was sent in a box the size of my head and, for the third time in a month, I had to drive to the post office to pick up an order. This is convenience? How hard could it be to slip a small item into a padded envelope? No more orders from me unless I absolutely cannot find the item elsewhere.

Since updating my card payment information with a new card, every purchase is first accepted and later I get an email saying the payment didn't go through. Each time I have to contact customer service and they say it's my bank/insufficient funds... Eventually Amazon fixes the error in their system and my payment goes through. Last time they argued and wouldn't check so nothing was done. I've since been blocked on the chat had to call in and speak to an annoying person that kept speaking over me saying okay and pretty much didn't do sh*t. She says my last transaction was approved but me on hold and repeated the same thing with a back handed tone. You could practically hear the eye roll. The payment will be rejected again and I'll go through over an hour off chatting with them until they update my payment information in their system.

I used to use amazon lockers on east Charleston and Sloan Las Vegas, NV,,, they no longer will except it, so they asked me for a new locker location. I picked this one, Nellis, and Vegas Valley Las Vegas, NV. They never delivered it to the locker as they said they did. They delivered it to the manager inside Albertsons, and the baggier guy was trying to rip my puma tennis shoes off saying Deveto doesn't work there witch he does hes the morning manager at the Albertsons! Amazon (princess) was trying to tell me there was no locker there either, but for some reason they give this locker, and address so.my brother made him(the baggier) find the package, and with in 5 minutes he found it. Pretty shady if you ask me!

At one time Amazon was quite excellent... NOT anymore I recently tried to sign in to my Amazon account and was given a:

Authentication required

We will text or email you a One Time Password (OTP) to authenticate your request.

I NEVER asked for this and apparently is something you can sign up for if you wish. After EIGHT (8) phone calls 3 supervisors who disconnected the call after a wait of 12 - 18 minutes on hold, I was finally given the excuse that if I sign on from a "new device that I will now get this EVERY time I try to sign in... hmmmm... I have been using the same 2 computers for 5-6 years to sign in and have NEVER had a problem.

I was told that it's for my "security"... ok... BUT I do not leave my credit card on file unless I am paying for an order, let it process, and then REMOVE my card #.

NOW My wife, who uses the SAME 2 DEVICES has signed in to her account WITHOUT a "OTP" so WHY CANT I? And WHY wont Amazon correct this? Who cares. Time to take my business else ware. One stop shopping is convenient, but they are NOT the only game in town and the aggravation isn't worth the hassle.

There customer service is unresponsive, gives "boiler plate" scripted responses and is essentially unhelpful.

Oh, I WAS a "Prime" member. Not anymore, and have actually CLOSED my account. I would rather shop at "WallyWorld" which is a nightmare in itself, than deal with Amazon.

I love amazon. Their product selection is great.the prices are reasonable to. Customer service is fast to.