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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Michigan
5 reviews
33 helpful votes
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Shopping On Amazon
February 3, 2020

I discovered Amazon several years ago and it's definitely became My go to favorite place to browse and shop for all types of things. I love being able to shop in the comfort of being in My home and Amazon has just about everything to offer and in some cases Amazon is cheaper. If your going to be Shopping on Amazon I highly recommend to become a Prime Member. Amazon Prime offers 2 Day Shipping, Free Limited Access To Amazon Prime Music, Free Limited Video Streaming, Promotions, and more. Being a Prime Member has so many advantages. I will say theirs been times that I've had issues with not receiving My order, or things that's been damaged and some issues as well. But Amazon really has amazing Customer Service and for the majority of the issues they have refunded Me or fixed the problems. I really like that they have Great Customer Service. I know all of My purchases will be protected when I shop on Amazon.

Date of experience: February 3, 2020
Bangladesh
1 review
1 helpful vote
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Five stars
February 1, 2020

Nice product. Can't tell you how well it works because I had to send it back due to the color. It's not "brown" it's tan. (See photo) I'm renovating parts of my RV and needed BROWN to match what's in here from the manufacturer, I ordered BROWN and this clearly isn't going to work. It also isn't "ivory" shipped to me in error. I don't know what you call it, I just know it's not BROWN.

Date of experience: January 31, 2020
Canada
2 reviews
0 helpful votes
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Amazon
January 30, 2020

Haven't used amazon for quiet long. But when used to do it - everything was fine: products, their quality, delivery. Now, after reading negative reviews... probably will postpone my possible purchases for a while.

Date of experience: January 30, 2020
Illinois
1 review
64 helpful votes
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Liars
January 29, 2020

Offered a promo for downloading their app and signing in for the first time with it. Did just that and I got a notification stating that my promo was denied. Contacted customer support and was informed of certain other "criteria" that was never initially stated. Went up to an alleged supervisor and he didn't solve the issue. Asked to speak to his boss and was denied. Have screenshot proof of the entire thing.

+13
Date of experience: January 28, 2020
India
2 reviews
0 helpful votes
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Amazon customer care number//62. 91. 92. 65. 16./86. 37. 38. 25. 86./Amazon customer care number//62. 91. 92. 65. 16./86. 37. 38. 25. 86./Amazon customer care number//62. 91. 92. 65. 16./86. 37. 38. 25. 86./Amazon customer care number//62. 91. 92. 65. 16./86. 37. 38. 25. 86./Amazon customer care number//62. 91. 92. 65. 16./86. 37. 38. 25. 86./Amazon customer care number//62. 91. 92. 65. 16./86. 37. 38. 25. 86./Amazon customer care number//62. 91. 92. 65. 16./86. 37. 38. 25. 86./

Date of experience: January 28, 2020
California
73 reviews
432 helpful votes
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Amazon used to be great for refunding or replacing damaged shipments, no questions asked. That is no longer true. I received a box of glass canning jars shipped by Amazon that was partially shattered because there was no padding in the shipping carton. None. Reported that online (Amazon now has a Bot doing its customer service Chat, not a human) and was told that because it was from a third party seller, I have to send back the shipment and wait for a refund. Absolutely no way I am going to send back broken glass, and I am not going to wait for a refund. So I requested a phone call from customer service. Agent initially did the "third party seller" thing, but I called her on it. Almost everything is from a "third party seller" now, at Amazon, so that is a BS excuse. Even when it appears in the listing that an item is from Amazon, it is usually from a TPS. Also, the items broke because Amazon did such a shyte job at packaging them for shipping. So I suggested that she refund me only for those broken pieces. She agreed, but after checking to see whether she could do that she said all she could offer was a "promotional credit" toward Amazon merchandise. Once again, I called her on this, and demanded a true refund for all or part of the damaged shipment (I had provided a photo of the broken jars, btw.) I pointed out that this issue had nothing to do with the TPS because Amazon packaged the items for shipment. I said that she could just send an entire new shipment, since I did not get what I ordered, and I have consumer protection on my credit card account. Once again, she disappeared to check on this. She came back and said she could refund my credit card just for the broken jars.

Hardly worth my time arguing, given the low cost of the items, but I hate being jacked around by businesses when they are so clearly in the wrong. If you run up against this kind of thing with Amazon, stick to your guns and make them do the right thing for you. The TPS excuse is not thing but a way for them to dodge responsibility. If it is an item "fulfilled by Amazon," and it is damaged in shipping, Amazon is responsible for that, and Amazon should refund you for your loss.

YOU CAN ALWAYS REQUEST A PHONE CALL from Customer Service. Just go through the Chat screen procedure and click on the prompt that indicates you need more help. Then click "request a phone call."

Date of experience: January 28, 2020
Delaware
1 review
13 helpful votes
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What a Scam
January 28, 2020

What a Scam. Amazon is a money Scam to take as much money from you as they can for little pay out in return. Beware of this large scam website. Amazon preys on the working class individuals. Stay away from their many scams, including prime options, they are some of the largest scams on the internet.

Date of experience: January 28, 2020
Illinois
3 reviews
4 helpful votes
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Great company
January 28, 2020

I trust their return policy. I like their quick shipping. They are my go to company for electronics.

Date of experience: January 28, 2020
India
1 review
0 helpful votes
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Amazon customer care number *******590 BBG India is the best plotting development company. Management of BBG India does not compromise on quality issues. Staff checks every activity under the consideration of the third party for quality assurance

Date of experience: January 26, 2020
India
1 review
0 helpful votes
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Amazon customer care number is *******637//*******637// support care 2gud customer service team which2gud customer care number is *******637//*******637// support care 2gud customer service team which

Date of experience: January 25, 2020
Virginia
2 reviews
2 helpful votes
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You pay more than $100 a year for the membership so you can get free 2 day shipping and free streaming movies. I have had this service for 3 years and it has done nothing but disappoint me. I purchase A LOT online so I thought the free expedited shipping would be worth it. Only half of my orders show when their supposed to, and dealing with returns is way worse than Ebay ever was. They covertly charge you for other services like pantry and then make it a big deal to get rid of it. If you had a bad experience with a seller and want to voice your opinion, beware because sometime Amazon deletes your review if seller complains about it. As far as the movie streming? ITS WORTHLESS! The free movies are 75% garbage, the good ones they want you to buy or rent.

Date of experience: January 24, 2020
Hong Kong
3 reviews
6 helpful votes
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Thought I was getting a good deal on a microscope until it stopped working after a few months only to find that it was a poorly made item from China. Amazon should be required list country of origin on their products. I would never purchase any type of food supplements for myself or my pets in fear that it comes from China.

Date of experience: January 23, 2020
California
1 review
1 helpful vote
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I bought a couple of items about a week ago. I never received the items. I told that to amazon more than once. They keep refusing to give me a refund for the items I didn't receive. They said they can't do anything unless a police report was filed. They just keep giving me the run around. I was transferred to 12 different people and they all said the same thing. I want my money back and I want back now.

Date of experience: January 21, 2020
Nevada
1 review
1 helpful vote
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I was charged for a prime account for 6 months that does not belong to me. I called and once I explained the issue, the associate decided that they would refund me for one month and refused to refund me for the other months. Although, he clearly stated the name of the prime account did not match the name on my card info. Once I asked to speak to someone who was able to do the refund, he brought a 'manager' to the line who pretended not to hear me and hung up on me after 5 seconds. I could clearly hear them, just as I had for the past 30 minutes I had been on the line.

Date of experience: January 19, 2020
New York
1 review
2 helpful votes
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I think Amazon has the worst customer service ever and robes people. It has been charging me more than $200 for a prime membership which I did not sign for. This was going on for a long time. I called they removed this membership thing which I've never used but charged for unknowingly. Now this morning I checked my bank account I saw a $16 pending from Amazon for an Amazon card. It has been almost 3 years since I purchased some curtains from you,, what card you are charging me for? Anyway my bank is going to take care of it but please stop! This is rediculous. Forget my card information, I made my decision to never shop from Amazon, so it's done!

Date of experience: January 19, 2020
Indiana
5 reviews
4 helpful votes
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Best site ever!
January 18, 2020

Amazon is by far the best site ever! Between, ordering everything my family needs and wants all fhe way to watching all.the best shows on my Firestick and Amazon Prime Video! They are amazing!

Date of experience: January 18, 2020
California
2 reviews
1 helpful vote
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If you ever bought from Samsung or eBay. Will really appreciate Amazon. They would send a replacement right away, and give you a flexible window to return the defective product. Big respect for the service.

Date of experience: January 17, 2020
India
1 review
1 helpful vote
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Amazon customer care helpline number// *******835 /// *******447 /// customer service support please contact customer helpline number all problem solve site and worst one also. As its products are very expensive and this's app is also

Date of experience: January 17, 2020
Kenya
2 reviews
3 helpful votes
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Fast Delivery
January 17, 2020

Everything is perfect. Fast delivery. I highly recommend this website to all my friends and family. Thanks

Date of experience: January 17, 2020
India
1 review
0 helpful votes
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Q: every good -Amazon customer helpline number ~62. 94. 35. 08. 11`... 62. 89. 79. 00. 32... Customer care helpline Ind

Date of experience: January 16, 2020