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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Indiana
2 reviews
10 helpful votes
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Ordered on here because I'm a senior citizen... didn't want to go out to the store with the Coronavirus spreading! My Whole Foods order was suppose to be delivered by 10pm Sun. Eve! It was NOT! I stayed up until midnite, waiting! No call, no text, no nothing! They didn't hesitate to take my $ out of my acct.! AND, I'm a Prime member! I'm pissed! If I get the virus, from having to go out to a crowded store I'm sueing them!

Date of experience: March 17, 2020
Washington
1 review
31 helpful votes
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I like this service
March 17, 2020

Amazon is the greatest Marketplace all over the world the good quality product right time delivery and the helpline on of the best

Date of experience: March 17, 2020
Oregon
2 reviews
4 helpful votes
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Natural
March 16, 2020

Needed to update payment information. Log on. Provide information. Checked the correct box marked. Log off. A few hours later get email payment declined again. So for the third time I repeated the process. Looked for the apply button. No such button. There wasn't any instructions on how to remove old card. Shouldn't have needed to since I marked the correct box. So I finally had to search the internet to find the information needed to remove the old account. Very disappointed in the site.

Date of experience: March 15, 2020
Wisconsin
1 review
13 helpful votes
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Amazon seller account
March 15, 2020

Please never sale your products with Amazon Seller Central.
My experience has been frustrating with there difficult website to navigate. With lots of complicated rules. And there's so many things on their sellers website it's overwhelming. If you have questions about a product you're selling. They will most likely want you to email them. There is a way around it. When you have the Option to pick advertiser or seller. Pick advertiser and they'll suggest you give a email or phone number. Click the button that says immediate attention Call Me Now. Is how to reach customer service over the phone. Because they don't have a direct phone number line to call for help. I've spent way too many hours trying to figure out their website.

Date of experience: March 15, 2020
India
1 review
0 helpful votes
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Amazon customer care number. *******316 =*******841
Amazon customer care number. *******316 =*******841
Amazon customer care number. *******316 =*******841

Date of experience: March 14, 2020
Georgia
1 review
0 helpful votes
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Amazing eccomerce
March 14, 2020

Good Commerce platform. I created a account on amazon 3 months ago and many time spent on their website and got very reliable product.

Date of experience: March 13, 2020
India
1 review
0 helpful votes
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Amazon customer care number.
*******880//*******985.
Amazon customer care number.
*******880//*******985.
Amazon customer care number.
*******880//*******985.
Amazon customer care number.
*******880//*******985.
Amazon customer care number.
*******880//*******985..

Date of experience: March 12, 2020
Ohio
40 reviews
52 helpful votes
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Amazon is a great site but they are not big on privacy. Usually has the best prices for purchasing stuff if you don't want to wait or deal directly with China. Their website is safe and orders are guaranteed. Amazon prime is a must if you plan on using Amazon much at all because of the free shipping. Now with one day shipping on a lot of items it's really convenient.

Also on the rare occasion I have had to contact customer service they have a call back option and it's usually instant. Never had a problem with customer service at Amazon as of yet.

Date of experience: March 12, 2020
Canada
1 review
0 helpful votes
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#vankyo sharing#
March 11, 2020

This is a great company and have had no problems with them and all my orders have come on time and in good condition.

Date of experience: March 11, 2020
Canada
3 reviews
0 helpful votes
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Canon camera
March 11, 2020

Years back I purchased my Canon camera on Amazon. The package came on time and safe. The quality was top. Still working without any issue. Very satisfied.

Date of experience: March 11, 2020
Texas
1 review
0 helpful votes
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Have done business with Amazon for years at my at my old house and was please. Move to new house 6 months ago and had have issues with deliveries from Amazon. If UPS delivered package it gets delivery. When their Prime Time carrier deliveries they sent me a picture of a the package on a pouch at a apartment proclaiming delivered. I have called a number of times talking to people in another country or city telling them I live in a house not a apartment and where I am located. He said it will be taking care of and order my item again and I will get credit for 1st order. Needless to say it happen again with picture of package on another persons pouch. They charge me for both times and screw me out of $122 and acted like i did not know where i live or someone stole the package from the house i work from. They thank me for being a Prime time customer and say give it a couple days and they will check into it. Nothing happens. Tired of dealing with liars and people who could care less that work for a billion dollar company representing terrible customer and follow up. Very disturbing and makes me wonder how Amazon makes millions of dollars screwing the customer. I give up and will cancel my prime time and take my $122 loss and move on.

Date of experience: March 9, 2020
California
1 review
25 helpful votes
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Every time the amazon delivery drivers have a package to deliver at out apartment building, they buzz every apartment. Several tenants have complained and they will do nothing about it unless I provide them with the recipient's name and order number, which I don't have. I even asked the driver if they would stop, and he rolled his eyes at me and walked away. Unacceptable. I'm tired of them waking my baby.

Date of experience: March 9, 2020
New Jersey
4 reviews
8 helpful votes
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The best
March 9, 2020

I probably shop on Amazon about 5-6 times a week lol I absolutely love love love them I get everything you can think of from them. Customer service is always helpful, I get my packages within a day or 2 sometimes same day delivery prices are great, returns are simple and easy they are really the best.

Date of experience: March 9, 2020
Colorado
1 review
7 helpful votes
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This is the second or third time Amazon does not honor their delivery commitment. I ordered (Order# **************643) a Galaxy S20 case to be delivered on March 8,2020.

Notification on my app says the delivery have not been made but after consulting with a representative over the phone, I was told that it was delivered based on notification they saw from the USPS website. In fact, they were correct. It read, "March 8,2020 at 12:10 pm. Delivered, In/At Mailbox. AURORA, CO *******" I found out later. However, when I went back to my mailbox, there were no keys and nothing was delivered. This is seriously starting to ruin the whole Amazon experience.

What I found more difficult is the ability to file a complaint with Amazon directly, or to leave a general review of Amazon because I am confident the seller isn't responsible for this. Leaving a negative review on the product will ruin the seller's reputation but would not serve the responsible parties, Amazon and its delivery partners.

After reading the review of another customer, it is becoming clear that this is Amazon's doing. The customer's, Katherine of Baltimore, MD, comments on consumer affairs read, "I've recently noticed a pattern in ordering from Amazon where when an order is placed within several minutes' cutoff for next or two day Prime delivery, the system stalls in placing the order so it will miss the cutoff and be bumped to the following day's delivery time from what it originally quoted. This is something that has happened multiple times and in a way that has caused me to be suspicious."

+1
Date of experience: March 8, 2020
Missouri
1 review
0 helpful votes
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Have you noticed new sellers of Chinese branded hand sanitizers with no feedback history are selling hand sanitizers
At outrageous prices while known brands selling at normal prices are "currently unavailable"? GET WITH THE PROGRAM, Amazon and remove these predators!

Date of experience: March 8, 2020
Arizona
9 reviews
15 helpful votes
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Insanity
March 7, 2020

I spent over three hours today trying to change my email address for my amazon account after the email associated with the account no longer was working. I found out that the email I was trying to use instead was associated with a amazon account that I had no knowledge of creating and spent over an hour cancelling this account at the recommendation of a supervisor at amazon. Then I was told that amazon could not use this email address or any email address that was ever associated with any amazon account. So now, I have lost assess to my amazon account as my phone does not accept text messages from companies due to an error at Verizon and the email address they are sending the
Access code to does not reach me as this email is no longer working. This is suppose to be one of the most advanced companies on the planet yet after speaking with 11 people today, I can assure you that they are unable to help with simple requests and the strange thing is that I got at least 8
Different stories about "the rules" which seems to change with each person I was speaking with. This is a sad state of our corporations and management seems to be absent. This is not customer service at all. This is insanity.

Date of experience: March 7, 2020
Virginia
2 reviews
0 helpful votes
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Great store
March 2, 2020

Great store with a lot of musical instruments with a great price! I recommend everyone to buy from a supplier named Rob

Date of experience: March 2, 2020
Canada
1 review
1 helpful vote
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Watch Return policy!
February 28, 2020

Amazon has been holding $4000. 00 of mine for over a month on an order that was canceled the same day it was made! We just got a notice saying our return was processed but funds may take up to 7 days to show up in our account! We never even received the item but they are keeping $56.
I will never use amazon again!

Date of experience: February 27, 2020
GB
1 review
0 helpful votes
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They have dell laptop batteries from china very low quality and fake item, it looks like real but that's it, the laptop wont recognised and its weight too light to have battery in it. Please stay away from these scammers. I have tried to leave a review on amazon but amazon seem to protect its scammers more than its customers. I'm very dissapointed and surely will never use Amazon ever again. This never happened with me while I used Ebay, their refund policy is very clear. Amazon told me to send it back by the 25th I sent it on the 21st Than they didnt issued any refund. So I will review this store on every possible website to stop people being scammed.

Date of experience: February 26, 2020
New York
1 review
1 helpful vote
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After buying my Pur water filters on Amazon for over 10 years I've discovered that many or all of them were probably fake. The last set of filters I purchased was so different and unsatisfactory that I decided to contact Pur directly.
They confirmed that they were counterfeit.
This made me wonder what kind of Chinese poison and carcinogenic product I had been ingesting all these years!
I'm astounded that someone with Jeff Bezos' money would stoop so low to make a few dollars more, that he would poison his costumers.
A dead customer doesn't buy too many products on Amazon!
Seems to me a cleaver lawyer might look into a class action over this.
How many others have bought these filters on Amazon?

Date of experience: February 26, 2020