AmazonReviews 11,105

More and more shipments are coming in damaged or being declared undeliverable. Amazon treats undeliverable shipments as a Return and processes the refund when the item is returned. However, once the shipper declares the shipment undeliverable they neither deliver or return the package and Amazon doesn't process any refund until you hound them for your money back even if there hasn't been any activity logged on the tracking information for over a month. Even with the month wait, they then wait 10 days to process the refund... and have you noticed that you can leave a review for every seller on Amazon except Amazon itself?

Amazon no longer allows its regular customers to write reviews on its site. To write a review, you have to spend a minimum of $50 Debit or Credit card purchases per year. Reviews can only be written by the wealthy. Poor customers can buy products but their voice doesn't count.

As a Prime customer, I have been experiencing a very critical issue with a high-value order being misdelivered, without signature to a fake name (or at least not anyone in my building). I have spent over 20 hours talking to customer support, their managers and their managers' managers throughout the last 3 weeks. Every conversation is going in circles; their chain of communication is virtually non-existent; let's say their CS representative Mr. X doesn't know what their CS representative Mr. Y said, so you have to explain everything from the beginning every single time, even when being transferred! The best part is when you get conflicting responses from different customer service reps... (sarcasm intended) - such as: we have a delivery signature / we don't have a delivery signature - which then obviously takes extra time to figure out. Some of the managers even had the audacity to close the conversation after I caught them contradicting themselves! Please stay away from this company. I will be taking legal action against them based on these events and they will pay for everything wrong they've done.

Obviously Amazon's service here is limited by their partner, but really they are letting themselves down badly.
Lots of amazon items are only available on 'fresh' which requires a separate checkout which is not possible to complete because there is no delivery slot available - unlike the main amazon site which is still successfully delivering.
But because the Amazon Fresh products are listed alongside the main amazon products the result is confusion and waste of time.

So thankful I am receiving all my products, thank you to all for a great service and excellent products, God Bless

I recently had an account made in my name that somehow accessed my information order an item and sent it to my house. I had the item and everything, but still wanted my money back as I did not order it. I had the charge ID number and everything to send back, but the accounts info I didn't have. I had a hassle getting my refund, but finally came across a rep who helped me and got my refund within an hour. The rep was great, however, the other reps led me other ways saying it wasn't possible for me to get one, the ID charge number didn't exist even though I had inquired about it far before when I saw the charge on my account. I then received a random item, which is why I asked about a refund since I had a visible item to send back. This is when they told me it didn't exist even though I had asked about it when it first popped up. Seems a little fishy to me they "couldn't" find it at first, but when I had mentioned it had been found before they found it right away. Sounds like a scam to me considering I had to fight for a refund. Will definitely be taking my business elsewhere and contacting them to delete my account. I even had one rep say " no one was going to help me" and sure enough the rep after him/ her helped me solve my problem. They have poor customer service unless your stern with what you mean.

Needed to update payment information. Log on. Provide information. Checked the correct box marked. Log off. A few hours later get email payment declined again. So for the third time I repeated the process. Looked for the apply button. No such button. There wasn't any instructions on how to remove old card. Shouldn't have needed to since I marked the correct box. So I finally had to search the internet to find the information needed to remove the old account. Very disappointed in the site.